Dana Ford Lincoln

They are the definition of ANTI-customer Brianna from sales called on my cell today, butchered my first name and completely changed my last name. When I corrected her she said "oh" then proc Brianna from sales called on my cell today, butchered my first name and completely changed my last name. When I corrected her she said "oh" then proceeded with her script. Told me my lease was up soon and asked if I wanted to come in and pick out a brand new car. I said "no". She said "fine" and hung up. Anyone halfway concerned with keeping a customer would have at least tried to inquire 'why not' or at least ended the conversation on a pleasant note. This is just typical of the overall experience I have had with Dana Ford sales and service departments for the past 3 years; you're not worth their time if you're not making them money. More

Simply the best! This is the third time dealing with Dana Ford and I wouldn't go anywhere else. Bob Ingrassia Is the best! I love my new Titanium Escape and he made This is the third time dealing with Dana Ford and I wouldn't go anywhere else. Bob Ingrassia Is the best! I love my new Titanium Escape and he made it possible for me! They also have great coffee! More

Excellent professional service Tony,Mike, Steve , and Sal were very helpful and professional. I will be sending people to this dealership. I would highly recommend this dealer to fr Tony,Mike, Steve , and Sal were very helpful and professional. I will be sending people to this dealership. I would highly recommend this dealer to friends. I have lease from here before and have had many positive experiences with the staff. Keep up the good work and thanks very much More

Always Superb Service This service center is by far the best I've ever experienced. Every time you walk into the service center you feel like your visiting Family. Servic This service center is by far the best I've ever experienced. Every time you walk into the service center you feel like your visiting Family. Service specialist Charles Puhan goes above and beyond to ensure that my experience with Lincoln meets every expectation I have. He is a true asset and Lincoln should be honored to have an employee take such pride in his work. Charles is a true pleasure to deal with and an excellent service specialist. More

top notch service Top notch service from the minute I walked in the door until I drove my new car off the lot. Jonathan Taylor was extremely knowledgeable and helpful a Top notch service from the minute I walked in the door until I drove my new car off the lot. Jonathan Taylor was extremely knowledgeable and helpful and made the process painless. I highly recommend Dana. More

Excellent customer service! My husband and I never purchase cars from Staten Island but this Dealership came highly recommended from a friend so we thought we'd give it a try. Fr My husband and I never purchase cars from Staten Island but this Dealership came highly recommended from a friend so we thought we'd give it a try. From the moment we entered it exceeded our expectations; from the friendly greeting to the clean, Beautiful waiting area. Our sales representative was Jonathan Taylor, who was absolutely amazing. Kind, friendly, and professional. He showed that he truly cared about my needs and worked incredibly hard to meet my needs so I can leave as a satisfied customer. There was no trying to get over on us or BS'ing us. He was honest and professional the whole time. My husband and I were extremely satisfied and would highly recommend this dealership to all. More

Service dept. Dana Center is an excellent and professional service Center and I was lucky to be serviced by Jamie Liga. Thank you very much my friend Jamie. Nagy Mo Dana Center is an excellent and professional service Center and I was lucky to be serviced by Jamie Liga. Thank you very much my friend Jamie. Nagy Mohamed More

Great I literally hate dealing with buying a new car but Rich T, Mary, and Matt honestly made it super easy. They weren't trying to rip me off. They actuall I literally hate dealing with buying a new car but Rich T, Mary, and Matt honestly made it super easy. They weren't trying to rip me off. They actually got me exactly what I wanted and made the whole process painless. Not to mention I LOVE my new Fusion. Also, they took my old lease (Volkswagen) in and dealt with that whole returning process for me which was HUGE because I was dreading that. More

1 week of hassle After bringing my car in to dana ford service on Thursday February 11th I received the car back on Wednesday February 17th. All that needed to be done After bringing my car in to dana ford service on Thursday February 11th I received the car back on Wednesday February 17th. All that needed to be done was tire pressure sensor reset, horn to be fixed, and noise when turning the steering wheel. I called several times for updates and was promised a call back on more than 5 occasions, finally on the 6th attempt I received a phone call back, this was over the course of 4 days. After finally getting my car back and getting home, I noticed that the bumper wasnt fully on. They forgot to put retaining screws into the wheel well liner and under the bumper causing the liner to drag and scrape my tire. After calling about this I was told to come in within 30 minutes and it will be taken care of right away. I came in and was told it will be an hour or two to put in the 6 screws missing. I said thats ridiculous and asked them for the screws and that I would do it myself. They happily provided me with the screws and I laid on the floor in the service center screwing in these screws by hand. Oh and they promised that the techs checked the fluid level but the anti freeze was never refilled so I had them do that when I came back as well. In summary this experience was on the level of some shady mechanic and not something one would expect from a dealership. More

The best buying (leasing) experience I've had. Rich went out of his way more than once to make it worth the trip from New Jersey, and will ask for him next time. Everyone else we met was equally fr Rich went out of his way more than once to make it worth the trip from New Jersey, and will ask for him next time. Everyone else we met was equally friendly and helpful in making our choice. More