Dana Ford Lincoln

In March of 2008 I went to Dana Lincoln Mercury to purchase a Mercury Mariner. When I found the truck that I liked I was asked to leave a deposit and fill out a credit application. I left a $500 dep purchase a Mercury Mariner. When I found the truck that I liked I was asked to leave a deposit and fill out a credit application. I left a $500 deposit on the truck and completed the credit application. Unfortunately for me I was not approved for the truck from the leasing company and I was told I would need a co-signer. Having someone co-sign was not an option for me. When I called Tommy the sales person and told him that I didn't have a co-signer and inquired about my deposit I was told to come in for my deposit. When I went in to pick up my deposit I was told that it could take up to 9 months to get back my deposit because deposits are usually nonrefundable. I was NEVER told that when I was asked to leave a deposit nor did I sign anything stating that I was aware of this policy. For almost a year now I have been calling DAILY inquiring about my deposit and have been given the run around. I was told that they are looking into it, that they couldnt find my paperwork and proof of deposit (so I faxed them a copy of my check), you name it I was told it!! Last week I was told that I was approved for the truck back in March of 2008 and that my deposit was nonrefundable. That is ridiculous and a lie, I was told last year that I was NOT approved for the truck. Now all of a sudden I was approved. I am disgusted by how I was treated by Dana Lincoln Mercury and the nonsense I have been told for the past year. I ended up purchasing my truck from Sansone Auto Mall where the sales people and managers could not have been nicer!!! I WOULD NOT RECOMMEND ANYONE PURCHASING A VEHICLE FROM DANA LINCOLN MERCURY!!! Now I will be pursuing my case in small claims court, it will be the best $19 I have ever spent to take them to court. They have no business holding onto a deposit for a vehcile that I was NOT approved to purchase. More

I purchased a loaded top of the line 08 MKX from Dana Lincoln Mercury on Staten Island. All I kept hearing from Joe (the sales manager) was that the dealership was ranked top whatever in the country for Lincoln Mercury on Staten Island. All I kept hearing from Joe (the sales manager) was that the dealership was ranked top whatever in the country for the number of sales it made. I really felt like the only thing that mattered was the volume the dealership was producing and not the quality of service it was providing. They proved that as I had several problems upon delivery. Just to name a couple, the automatic start did not work and there were several scratches on the truck. When I tried to have them rectified by Doug Hansen, this is some of what he said to me: First off he was loud and obnoxious. Upon seeing it, he said oh well it’s only about ½ inch big and nothing compared to the wear and tear that would happen. No cars at any dealership including BMW, Mercedes or wherever have a perfect vehicle. He started yelling at me and said he is not going to do anything about it. If I wanted to have it painted he would do so or I should just leave the dealership. The deal is done so goodbye. He had work to do. He didn’t know what I did for a living that I had so much time on my hands to research incentives available and know about dealer cash available. No he did not give out free key rings or brochures and too bad about the scratch. I already drove the car off the lot and it lost about $6,000 in value already. He proceeded to walk away and said if I wanted his card, I could go ahead and complain to whoever the hell I wanted to. THEY ARE COMPLETELY UNPROFESSIONAL AND RUDE AT THIS DEALERSHIP!!!!! More

Dana Motor's price and selection was the best I have seen in all my years of dedicated Lincoln purchasing. The sales staff was immediately welcoming. They greeted me the moment I walked in, eager to help m in all my years of dedicated Lincoln purchasing. The sales staff was immediately welcoming. They greeted me the moment I walked in, eager to help me in any way they could. They worked quickly and made it easy for me to make the purchase. The price was reasonable too. They worked with me to give me the best price they could so I could afford it. Overall, I am extremely happy with the decision I made when i decided to buy my car at Dana Motors. More

They are the worst to deal with, Had the ford pin # they charged me more than ford stated with the pin#. Which now is a legal issue and I got ford involved so they are going to audit them for double dipping charged me more than ford stated with the pin#. Which now is a legal issue and I got ford involved so they are going to audit them for double dipping and pocketing the money I should have saved. Was told there was sync in the car and there wasnt, had to order the mats and etch my windows 2 times. Doug Hansen who is the GM is VERY disrespectful and will not try to rectify the problem. I would not buy from them again. I should have known better with all he people complaining about them. More

They are the worst to deal with, Had the ford pin # they charged me more than ford stated with the pin#. Which now is a legal issue and I got ford involved so they are going to audit them for double dipping charged me more than ford stated with the pin#. Which now is a legal issue and I got ford involved so they are going to audit them for double dipping and pocketing the money I should have saved. Was told there was sync in the car and there wasnt, had to order the mats and etch my windows 2 times. Doug Hansen who is the GM is VERY disrespectful and will not try to rectify the problem. I would not buy from them again. I should have known better with all he people complaining about them. More

(Leased the 2008 Mariner Premier) I traded my 2002 windstar they gave me $8500.00 for a lease and JACKED up the price of the car from MSRP of $29860.00 to $34000.00 I was there for 3 hours before gett windstar they gave me $8500.00 for a lease and JACKED up the price of the car from MSRP of $29860.00 to $34000.00 I was there for 3 hours before getting the car and didnt realize what I had done, my wife and I liked the mariner and thats what happens when you like somthing so much. DONT TRUST THEM THEY ARE NAKES WAITING TO POUNCE ON THE FIRST MOUSE THEY SEE. More

Brought my Mustang in under warranty for an ABS light that was on. Took three visits to finally fix the problem, thanks to my troubleshooting. HOW MANY ABS MODULES ARE YOU GOING TO ORDER AND INSTALL BE that was on. Took three visits to finally fix the problem, thanks to my troubleshooting. HOW MANY ABS MODULES ARE YOU GOING TO ORDER AND INSTALL BEFORE YOU FIGURE OUT THAT THE MODULE MAY NOT BE THE PROBLEM!!! Also brought the car in for a clutch replacement under warranty. Ended up not replacing anything becuase I later did the work myself and saw the original clutch. But they gave me an invoice and 50 miles on the car...FRAUDULENT!!! Stay away, very far away!!! More

Tired of constant recalls every time I purchased a new car. Service is slow. Salesmen dull. Constant e-mail and phone calls when they think it's time for your next purchase. Registered complaint with car. Service is slow. Salesmen dull. Constant e-mail and phone calls when they think it's time for your next purchase. Registered complaint with Corporation. No satisfaction. Salesman stated he was trying to meet sales for the end of the month. More

I purchased an 01 Mustang Convertible Certified Pre-Owned from this dealer about 8 months ago.. It has been back to the dealer 5 times for various problems and is going back in a 6th time. They have already from this dealer about 8 months ago.. It has been back to the dealer 5 times for various problems and is going back in a 6th time. They have already replaced the computer and replaced the brakes (Which were supposed to be replaced upon the CPO inspection). I wouldnt let these people mow my lawn. Stay away from them. Their sales people attempt in every which way to rip you off and their service people need a few more years training. It took them 3 trips to the service center and 6 hours of screaming before they found the problem with the computer. Previous times they said "There is nothing wrong". <br><br>Horrid.. Just Horrid.. More