Dana Ford Lincoln

This is the third car i purchased from Dana. And on all three purchase's I had great experience. I have to say i got the best deals here at Dana ford lincoln. The sales consultant Roy Alston and sales mana three purchase's I had great experience. I have to say i got the best deals here at Dana ford lincoln. The sales consultant Roy Alston and sales manager Joe Bogigian were very accomodating and efficient. would highly recommend Dana ford lincoln. More

Richard Harley provided excellent service, no pressure! What he did not know he quickly found out working with the experts at Dana (ther are many!) Everyone we worked with was pleasant and professional. Ha What he did not know he quickly found out working with the experts at Dana (ther are many!) Everyone we worked with was pleasant and professional. Have lived on SI my whole life and this was the first car purchased on SI - won't be the last I purchase from Dana. Highly recommend the dealership, and especially Richard Harley. More

My husband and I walked into Dana Ford and were greeted warmly right away by Mr. Giacalone. He asked us what we were looking for what we wanted to spend and took us right out back to check out the cars. Wh warmly right away by Mr. Giacalone. He asked us what we were looking for what we wanted to spend and took us right out back to check out the cars. When he knew what we wanted he searched every fiesta on the lot until he found the perfect one for us. He walked us through the paperwork and what steps we would be taking. He crunched numbers until the figures were something we were satisfied with. He kept it painless and simple carefree and light. In the end he worked it out so we could drive our new car off the lot the same day. We are big Luigi fans in this house!!!!! More

Very happy. I bought a new Explorer, my daughter a new Edge, my son a Mountaneer. The only reason giving 5 out of 5s is no way to record sixes. The time spent with me explaining the vehicle, plus the dem Edge, my son a Mountaneer. The only reason giving 5 out of 5s is no way to record sixes. The time spent with me explaining the vehicle, plus the demonstrations of the capabilities of the Exploreer were very informative. I was treated with courtesy. On top of that I was informed that if I had any questions to feel fre to drop in, & they would be answered. Between Frank, Doug, Mitch, & Mike it was a wonderful experience. More

I would absolutely recommend this salesperson and dealership because he made the experience so easy and stress free. He was so helpful and patient. He triple checked everything and was very thorough. dealership because he made the experience so easy and stress free. He was so helpful and patient. He triple checked everything and was very thorough. He wasn't pushy like every other dealer would normally be and he really went out of his way to make me walk away completly happy with my truck! More

I was driving with my newborn when my Ford Fusion started smoking and making grinding noises. I brought the car to Dana and dealt with Joe Dunn. Joe called me right away to explain what was wrong with the ve smoking and making grinding noises. I brought the car to Dana and dealt with Joe Dunn. Joe called me right away to explain what was wrong with the vehicle and had the car ready for me to pick up in 1 day! I was amazed. I was on my way to go rent a vehicle at Enterprise and didn't have to because the service Dana provided was so quick. Joe was a true professional and was always courteous and polite when I called to ask questions. He explained everything in detail and was reassuring. As far as customer service goes, I would deal with Joe a million times over! I am glad that I can trust in someone for the safety of me and my newborn daughter...and do it with a smile and fast! More

The reason I gave this rating to Dana Ford Lincoln and your employees, Nicholas Clarke and Nouri Aktouf is because these gentlemen went above and beyond to help my husband and I purchase the 2008 Ford Exp your employees, Nicholas Clarke and Nouri Aktouf is because these gentlemen went above and beyond to help my husband and I purchase the 2008 Ford Explorer we picked. It is a great feeling to be treated as a human being and not just as a sale. Sincerely, Anna Marie Manacle More

I had a very possitive experience. I was dealt with in a totaly professional and curtious manner. Mr. Curry was informative and answered all my questions with patience and thoroughness. I would definetly re totaly professional and curtious manner. Mr. Curry was informative and answered all my questions with patience and thoroughness. I would definetly recommend the dealership to all. More

I brought in my 2002 Taurus for an estimate on some servicing. Dana Ford was nice enough to run through each item and price up all the work. I decided to proceed with the most important item due to my servicing. Dana Ford was nice enough to run through each item and price up all the work. I decided to proceed with the most important item due to my budget. While waiting a few days for the car to be completed, I called another Ford service center, just to price shop. They quoted the same work for 30% less. When I picked up the car, I told the guys at the shop about what I learned, but also stated I agreed to the work and the price. Ford customer service called me as a follow up (which was refreshing). I also converyed my only complaint.. the work was a little pricey. Remember, I had already paid, and was not expecting anything to come of this. So, I was very surprised when I received a voicemail from the head of Dana Service, Rich Durgin. At this point, I realized that Dana, and Ford, were pretty serious about customer satisfaction. I called three other Ford dealer's service departments to quote the work. I wanted to ensure I had accurate quotes. I finally spoke to Rich. I conveyed my incredible satisfaction with the work, and his staff. I also told him I had called a few other dealers just to make sure I wasn't completely off base. I also confirmed with him that I paid what I had agreed to, and was not expecting all this hoopla. Rich explained how important complete customer satisfaction is, so he reviewed my invoice and proceeded to offer to fix another item on the list on him. I was stunned. Dana proceeded to replace both front brakes (with he better pads and rotors) and installed a new horn. Dealer service centers had come to get a bad rap. I am here to tell you to not believe the hype. Dana Ford of Staten Island, their service team, and Rich Durgin are serious about ensuring that everyone leaves completely satisfied. And, in my case, he has gained another loyal customer. More