Dana Ford Lincoln

An excellent experience at Dana's Service Center I'm always impressed with the level of service that Charles Punan always provides me with at Dana's. From the moment you walk into the service center I'm always impressed with the level of service that Charles Punan always provides me with at Dana's. From the moment you walk into the service center you feel like part of the Dana Family and know they care about any issue your car is having. They take great pride in getting you back into your vehicle ASAP. Thanks Charles for always providing me with an excellent experience. More

Great Service Very impressed with knowledge, experience & courtesy of Chuck Puhan and Anthony Fallaca. These two men are very professional and know what customer s Very impressed with knowledge, experience & courtesy of Chuck Puhan and Anthony Fallaca. These two men are very professional and know what customer service means, They have made my visits very pleasant. More

Leasing a new truck Tommy Annunziata, Joby Joseph ,Jamie Liga and Nick Giarletta make it a very easy and enjoyable experience. When you go into Dana Ford you are treated Tommy Annunziata, Joby Joseph ,Jamie Liga and Nick Giarletta make it a very easy and enjoyable experience. When you go into Dana Ford you are treated like a friend and not some stranger. I wouldn't go anywhere else to get my car More

The best experience I've ever had Juan, Rich Harley, Jeff, and Tommy were all extremely accommodating. This was the easiest experience I had buying a car. They made sure I was in and o Juan, Rich Harley, Jeff, and Tommy were all extremely accommodating. This was the easiest experience I had buying a car. They made sure I was in and out and completely satisfied. I will definitely be recommending Dana to all my friends and family. Thank you for my new car! Love my fusion way better than the mercedes I got rid of. More

maintenance Brought my car in for routine oil change and to check my brakes and tires. Artie was right on top of my car like it was his own. Artie gave me a gre Brought my car in for routine oil change and to check my brakes and tires. Artie was right on top of my car like it was his own. Artie gave me a great deal and had me in and out. I highly recommend Artie and his team of professionals. More

25000 mile check up Jeff attended to my maintenance check up professionally and courteously. He also services my husband previously with the same professionalism. An Jeff attended to my maintenance check up professionally and courteously. He also services my husband previously with the same professionalism. An asset to your business for sure. More

Outstanding Dealership,,,,Most Highly Recommended!! My wife and I recently finalized our 3rd lease for a Lincoln MKZ at Dana. This is by far the best dealership we have ever visited. From the moment w My wife and I recently finalized our 3rd lease for a Lincoln MKZ at Dana. This is by far the best dealership we have ever visited. From the moment we entered the showroom we received "top of the line" treatment. You really can't compare Dana to any other dealership. Starting with the facility itself; it is spotless and customer friendly to the max. You are always warmly greeted and NEVER feel under siege or under pressure as with so many "old school" dealerships. Starting with our salesman Richard Harley (our 3rd Lincoln Lease with him) the entire process was easy, and respectful. Richard is patient, extremely knowledgeable and was always available to us to help us make an informed decision with zero pressure. Sales manager Nick Abbruzzese helped us "close the deal" in a likewise respectful and extremely fair manner. Even at his level there was again zero pressure. Nick approved what I considered to be an extremely favorable offer and honored his price quote on a 2016 Lincoln when the specific 2015 vehicle we wanted was not available. A first class operation!! The finance business was also easy and competently handled by finance director Nouri Aktouf. In keeping with the Dana style of doing business he was thorough, respectful, and took enough time to answer ALL of our questions. Finally, Frank Curry the Dana Customer relations manager took as much time as we needed (along with Richard Harley) to bring us up to date with all of the new technological features in our MKZ. Frank made it clear that he is always available if questions arise. And although Juan Estrella was not directly involved in the process with us this time, he remembered us, greeted us warmly, and made it clear that he was available to us if necessary. One last thing that separates Dana from other dealers is the ONGOING calls/emails that we received from Richard Harley and others at Dana. These are calls/emails that we received from time to time throughout the course of our lease to see how we are making out with our vehicle and to see if there are any problems/concerns. These are NOT calls that arrive just before the lease expires hoping for a sale, but are calls of genuine concern even though the lease may have years to go before renewal. Customer relations at it's best! Although not a factor in the lease process, I should add that in keeping with the Dana standards, our experience with the service department over the years has also been "top of the line". The high quality of our Lincoln vehicles has greatly limited our need for service calls! A quick word about our 2nd MKZ lease: ON OCTOBER 29, 2012 OUR MKZ WAS DESTROYED DURING HURRICANE SANDY. THE WATER LINE INSIDE THE VEHICLE REACHED TO THE TOP OF THE STEERING WHEEL! There was never any question that my wife and I would return to Dana if and when the insurance adjuster would declare our vehicle a total loss. As for Lincoln Roadside Assist: When it was all but impossible to get a tow truck to move storm damaged vehicles, Lincoln Roadside Assist was able to get a truck out to us on November 2nd, THE SAME DAY WE CALLED!! When we arrived at Dana all of the staff we had worked with before offered their support and were genuinely concerned about us and our family. Fortunately there was still inventory to choose from and we were behind the wheel of a new MKZ within days. And in keeping with the Dana style of "going the extra mile" for customers, Richard Harley drove my wife and I home to Brooklyn in his personal vehicle when no other vehicles or cabs were available in the aftermath of the hurricane. A 1st rate dealership all the way! What I mentioned in Dealer Rater 3 years ago (10/16/2012) is as true now as it was then. "Other dealerships would benefit from sending their sales staff to Dana pretending to be customers to learn how business should be conducted." More

Great staff and good service We don't live close by but went there to look at a pre-owned Lincoln SUV. They had the best price around. We were introduced to Gennaro who was real We don't live close by but went there to look at a pre-owned Lincoln SUV. They had the best price around. We were introduced to Gennaro who was really nice and not pushy. He worked with us and showed us the best available cars. The SUV he showed us was very clean and had low mileage. Everybody we met while we were walking around were really nice and greeted us and asked us if we needed help. Once we chose the car, Gennaro was running around getting the paperwork done while we were watching TV and eating the pastries. Sal in finance also treated us professionally and answered all our questions. We had to come back for our inspection because the machine was not working properly due to a glitch in the computer system run by NYS DMV. When we came back, Anthony in the service department greeted us and had the work done right away. This dealership is a great dealership and we would wholeheartedly recommend it to anybody looking for a Ford or Lincoln. Ask for Gennaro. More

inspection Good explanation, not a long waitt, the coffee is nice,everythingis new and clean, its nice to get a ride home and back . I also was reminded about Good explanation, not a long waitt, the coffee is nice,everythingis new and clean, its nice to get a ride home and back . I also was reminded about my appointment by phone More

My highest recommendations! In my experience, working with many auto dealers can range from frustrating to downright exasperating. But my experience at Dana Ford was quite differ In my experience, working with many auto dealers can range from frustrating to downright exasperating. But my experience at Dana Ford was quite different. My sales representative, Mary Graffeo, was patient, insightful and super friendly as I narrowed down my options based on their offerings. She was extremely knowledgable about the products (she definitely knows her stuff!) and was able to gradually work through all the different vehicle options I had. She allowed me plenty time to test out multiple models until I arrived at my choice of a Ford Fusion, absent any rush or hassle. When it came time to crafting a deal, both Mary and Steve Riccardone took my considerations into account and made an enticing offer that I accepted even though I had little intention of closing a deal without first looking into several other manufacturers' models. But since Mary and Steve were able to find exactly what I was looking for and offer it at great price, there was no need to look elsewhere. For their attitude and friendliness alone, (not to mention the awesome car they set me up with) they each deserved my business and I was proud to make a deal with them. Truly, the best car-buying experience I've had and I highly recommend paying them a visit if you're shopping around! More