Dana Ford Lincoln

My experience at Dana Ford Lincoln was great from start to finish. My sales adviser Joseph Frank was very helpful and friendly. I was impressed with all of the young employees and how motivated they were t to finish. My sales adviser Joseph Frank was very helpful and friendly. I was impressed with all of the young employees and how motivated they were to help us. Nouri Aktouf and the guys in finance worked diligently for 2 days straight on making sure the deal went through and we were satisfied. Overall the entire purchase went very well. I would recommend Dana Ford Lincoln to anyone that I know for an excellent place to buy a car or truck. Thank you from a happy new customer. More

I went into dealership dreading the thought of pushy sales people but the staff was very friendly, efficient, and knowledgeable. I was pleasantly surprised and left with my new car feeling good about th sales people but the staff was very friendly, efficient, and knowledgeable. I was pleasantly surprised and left with my new car feeling good about the experience. More

Luigi and Dave were very helpful and accommodating. Everyone is the dealership is very friendly. We look at more than one vehicle and decided on the Lincoln MKZ. Very happy with our purchase. Woul Everyone is the dealership is very friendly. We look at more than one vehicle and decided on the Lincoln MKZ. Very happy with our purchase. Would definitely go back to this dealership! More

My recent experience with the Dana service department was exceptional. I had a small problem with a light on my new truck and Joe Dunn took care of me right away, again! He is always the hardest working empl exceptional. I had a small problem with a light on my new truck and Joe Dunn took care of me right away, again! He is always the hardest working employee in the service department and always making sure that you (the customer) is being treated well and your problem is being handled. If you are in the service dept at Dana make sure you deal with Joe Dunn. More

Sales rep was very professional and very friendly. He definitely worked with budget and my monthly payment is great. I would definitely reccommend this dealership. definitely worked with budget and my monthly payment is great. I would definitely reccommend this dealership. More

Inquired about a 2011 Ford Fiesta with Remote start, 6-spd auto trans, and a dealer package that includes a bunch of bells and whistles (203a). Was told by Mike Price they had it in stock and could come 6-spd auto trans, and a dealer package that includes a bunch of bells and whistles (203a). Was told by Mike Price they had it in stock and could come in a test drive it. 10 Minutes later I get a call back stating he was wrong about having that specific car in stock but had the same model available for a test drive, from there they can order the car if I am then ready for a purchase. So far so good. Went for the test drive and I really liked the car. The one they had in stock (or course) is more expensive: the SEL vs. the SE and has the moon-roof: do not want; leather interior package: oh, no; the 301a package: fancy auto detect features with push-button start: no thanks; wrong color: it's black and I want the Silver metallic. I like the test drive, we iron out the package, and then I give the OK to order My New Car -that is when it all goes south. They cannot order the 2011. They can order the 2012. They don't have any information on the car, do not have any in stock, can't show me what it looks like, do not know when the car is coming in, but they are 'willing' to sell the more expensive 2012 to me if I am 'willing' to order it sight-unseen, un-tested and un-driven. He knew what I was coming in for, said it was no problem, then when we are just about there with a deal: they switch the car and won't budge. Said they 'just found out today',... 'it's not our fault. It's Fords.' So, they new they could not order or get the car I wanted before I came in, chose not to tell me about the issue, let me go through the whole production of setting everything up, and then sprang it on me at the end? I was no longer interested in a deal because of how this played out. He had taken my car keys while they checked the car for trade-in value, but I did not see anyone near my car while I waited for 15-20 minutes. I asked for my keys and it was like pulling teeth getting them back. I let him and his boss firmly know I am not willing to make a deal on a car I cannot see, feel, smell, taste, get pricing for through the Auto Buying program, and most importantly test drive. After 5 or so minutes of back-and-forth in the parking lot after repeatedly requesting my keys Mike Price finally gave them to be but did not hand them over before stating, 'just so you know... we're in that time of year.....' ...when the 2011s are not available for ordering because of new 2012 roll-out. So he knew, or is an after-the-fact rationalization? He has this snarky tone in his voice and, well... you know when you HAVE to say, 'Have a nice day' to somebody because if you don't you'll tell them to go *F* themselves but you still have that tone and inflection in you voice and demeanor: well that's what he did. Is it too much to ask for a sales person to be up-front and honest? If he would have told me about the issue, we could of just waited for the 2012 to arrive, I could see if I like it, then we could move from there: see, no problems. But to knowingly withhold information regarding the availability of the specific vehicle is just bad form. And if he or the dealership didn't know about not being able to order the 2011 model: they should have. They are a Ford car dealership full of salespersons whose job is to know all about their products and their procedures. So which side should I believe: doubtfully ignorant about the core business or slightly sneaking salesperson? More

I had a great experience at Dana Ford. The sales people were helpful, not pushy, knowledgeable, and to the point. No beating around the bush. They just gave you what you asked for. They didn't try to pu were helpful, not pushy, knowledgeable, and to the point. No beating around the bush. They just gave you what you asked for. They didn't try to push you into something you didn't want. I would definitely recommend this dealership to everyone. Great Experience! More

The service team is very respectful & courteous. They did everything they could to repair my truck in a timely manner. When a problem came up, they tried their best to rectify the situation & in th They did everything they could to repair my truck in a timely manner. When a problem came up, they tried their best to rectify the situation & in the end pulled through. I will definitely be recommending Dana Lincoln Mercury in the future. And if I need any further repairs on my vehicles, I will return. Thank you. More

Absolute worst experience of my life!!!! Went in and test drove a 2011 Ford Explorer. Called the salesman Steve on Mon morning and told him we would be in at around 6:00pm to purchase the vehicle. When test drove a 2011 Ford Explorer. Called the salesman Steve on Mon morning and told him we would be in at around 6:00pm to purchase the vehicle. When we got there we waited a little bit because we were early and he had another customer. We sat down with him and then it all went south. He had no idea how much the lou had quoted me on sat and i could not remember the exact number. I did ask for the number in writing on sat but the refused to give it to me. After waiting in the dealership for over an hour my husband and i left. I wanted $500 off the price they were offering me because i had to wait so long. I spoke to Doug the General manager and he informed me that he would not reduce the price because he did not feel he should lose money on the deal. Even though we know they are not losing money that is fine that he did not sell me the car. For a manager Doug is very unprofessional and i'm not saying that because he refused to budge on the price because the funny part about it is if they would have had everything ready for us when we walked in we would have purchased the car for the original price. I ended going to ALL American Ford and it was the best experience. We were offered coffee as soon as we walked in. Our salesman Chuck was very helpful and knowledgeable. We ended up leaving with the car that same day and paid less for it. STAY AWAY FROM DANA FORD!!!! More

We were long time customers of Island Ford (over 15 years), and presently own 3 Fords, but this was our first visit to Dana Ford. Can't say enough about the sales and management and help we received a years), and presently own 3 Fords, but this was our first visit to Dana Ford. Can't say enough about the sales and management and help we received at Dana. AWESOME experience. Negotiated a great price and financing. NO GAMES! Loved that! Picked up car same day. Each and every employee we encountered bent over backwards to assist in the sale, make sure any questions we had were answered and show they truly appreciated our patronage. Sheryl knew her stuff when it came to explaining the 2012 Focus and answered all our questions. A pleasure to deal with. Frank Curry was wonderful in explaining and showing all the new Sync technology and controls. Juan and Mark -thanks so much for working such a great deal and financing. I am looking forward to the Service Dept being as awesome as the Sales group. Thanks everyone again for a great experience. More