Dana Ford Lincoln

,was misled into buying a new tire for a nail in it ..when it could have been fixed .. Diane in service brought it to Martins Attention after I complained and Martin Handle it in the proper manner w ..when it could have been fixed .. Diane in service brought it to Martins Attention after I complained and Martin Handle it in the proper manner with the refund of the tire ..Martin Is and Very accommodating and pleasing his custmers to his full satification .. and so is Diane ..thank you Martin for all you help ..M Berto More

I purchased a certified pre owned 2013 ford escape from here almost two weeks ago. At first the service seemed great but upon leaving the lot the window on the car I just purchased didn't roll back up. I w here almost two weeks ago. At first the service seemed great but upon leaving the lot the window on the car I just purchased didn't roll back up. I was told to come in 2 days after to have it fixed. After driving from nj to Staten Island the part wasn't available yet and I had to drive back home and was told it would be available 3 days after. When I called 3 days after the service department told me I had to make an appointment for the following week?! After being transferred and called back several times I had to work around they're schedule in order to have my car serviced in a timely manor. After 5 hours the job was "done" they supposedly detailed the car but they're terms of detailing and mine must very different. Now 2 weeks later I find I was sold a car with so many problems. A leak somewhere causing the antifreeze to leak, the windshield wiper fluid tank is cracked, and none of the fluid were topped off before selling the car to me. I think it's ridiculous this dealership would sell a car to someone as certified preowned and not service the parts of the car that needed to be fixed before selling it to a customer. Thank god its covered under warranty and I can take it to any ford in nj rather than having to drive it back there. More

HE WAS SO HELPFUL TO MY NEEDS .IT WAS A DELIGHT TO DO BUSINESS WITH YOUR DIRECTOR MR FRANKIN I WOULD TELL MY FRIENDS TO VISIT YOUR SERVICE DEPARTMENT ANTOINETTE GERITANO BUSINESS WITH YOUR DIRECTOR MR FRANKIN I WOULD TELL MY FRIENDS TO VISIT YOUR SERVICE DEPARTMENT ANTOINETTE GERITANO More

I would just like to thank Heidi Stamm for the incredible customer service that I received when my truck was having problems Heidi made it an enjoyable and stress free experience. Her professionalism is unp customer service that I received when my truck was having problems Heidi made it an enjoyable and stress free experience. Her professionalism is unparalleled She not only kept me informed and up to date on all progress but personally went above and beyond to expedite my service This was so important to me because of prior obligation and a winter storm coming in which I was going to need my vehicle Heidi Stamm made my problem hers A very rare thing these days Especially in customer service!! My vehicle got back to me in record time so all obligations could be met She even followed up with a call to make sure all was well with vehicle Heidi is a wonderful person and a true professional And the reason I will be getting another truck from this dealer Thank you again Keith Johnston More

Worst Experience Ever! Do not buy your vehicle here. Worst Experience Ever! Do not buy your vehicle here. When I came into the showroom I was treated well and shown many different model cars. The sal Worst Experience Ever! Do not buy your vehicle here. When I came into the showroom I was treated well and shown many different model cars. The salesman and manager, Glen, both showed interest in helping me purchase a vehicle. Once I signed the deal and got the vehicle, it was down hill from there. Dana Ford staff refused to honor the many promises that were made to me by the sales staff. They claimed that the salesman had no authorization to to offer the stuff that they did. Even small things, such as getting plates, they refused to do. The staff turned into hostile enemies and refused to return my calls just to get things that were promised to me. I will never EVER purchase a vehicle here again. STAY AWAY! More

Went into Dana looking to trade in my current car and look at possibly leasing a 2014 Ford Focus. I was greeted immediately at the door by Jose. I explained what I was looking to do, and without hes look at possibly leasing a 2014 Ford Focus. I was greeted immediately at the door by Jose. I explained what I was looking to do, and without hesitation we went looking at the cars in inventory. I mentioned what features I wanted, the color of the car and found it immediately. I was then brought into the sales area to complete my transaction. I met with Steve regarding the finance part of the deal. My experience went seamlessly and I left Dana with a new car. More

Service department is incompetent and is not fair with customers. While I was waiting for them to service my car, I heard one of the customer service reps quote a price of 210 dollars to an elderly gentle customers. While I was waiting for them to service my car, I heard one of the customer service reps quote a price of 210 dollars to an elderly gentleman to install hood struts on his car. That is like 40 dollars worth of parts and 10 minutes of work. They even told him that they were out of ink to print out an inspection sticker. Never mind that NY has not had that inspection system for like 3 years now. I can't even scrape the surface of the lies they tried to feed to me. Let's just say I was schooled already in the warranty process Ford has and caught them in a bunch of lies. If you don't feel like working on my car because I did not purchase the car at your dealership then just say that up front. Don't look like a fool when I call you out on the BS you are trying to feed me. Nice try though. Their best customers are the uneducated who they can take full advantage of. Shame on you guys. More

The dealer was very helpful in helping me make the right choice. They gave me a great deal and a great rate on financing the car choice. They gave me a great deal and a great rate on financing the car More

The friendliness and help of all employees was great! Tom,Joe B, Martin and Ronnie always go above and beyond to help me and my family! We have been customers for 15 years and I can always say we always Tom,Joe B, Martin and Ronnie always go above and beyond to help me and my family! We have been customers for 15 years and I can always say we always walk out satisfied! Thank you once again guys for my new Ford Escape Titanium!!! Tom Annuziata is always the first one to bring out the cars we desire and does whatever he can to do the right thing. Joe Bogigian helps crunch the numbers and will do whatever it takes to make your deal possible. Martin Franklin & Ronny P. will make sure your car has the best care possible when car is in for service. More

Joe Bogigian was of great help to me in leasing my first car. He was very professional and explained everything to me. Steven Conti was a great salesman , and was very patient with me in choosing my car. car. He was very professional and explained everything to me. Steven Conti was a great salesman , and was very patient with me in choosing my car. More