Dana Ford Lincoln

After dealing with those bozos over at Staten Island Nissan I was little reluctant about dealing with another car dealership on Staten Island. I finally got up the nerve and called Margie to set up an a Nissan I was little reluctant about dealing with another car dealership on Staten Island. I finally got up the nerve and called Margie to set up an appointment(after canceling previous appointments) to come in. I entered the dealership and asked for Margie, Margie came out, greeted me warmly, introduced herself and told me she someone would be out to help me momentarily. A few minutes later, here comes Steven Conti, I liked him instantly. His easy manner put me at ease right away.I told him I was interested in leasing a Ford Explorer, he then proceeded to explain to me the difference between the different models. We then went outside, looked at different vehicles, i looked at several before I decided on the one I wanted. I went for a test drive and I was hooked!! We went back inside, so I could fill out the paperwork. Now here comes the hard part, waiting for the approval. The longer it took the more nervous I was getting but I played it cool. Joe Bogigian came over to me and introduced himself and assured me everything would be okay, I am still waiting and then Stephen Riccardone, introduces himself and informs me he's the Finance Manager. I thought to myself uh-oh this can't be good. He explained to me he was still waiting for the bank approval. I wanted to jump out of my skin, but I remained cool. Finally the news I had been waiting for I was approved. I felt jumping up and clicking my heels but of course I didn't. I drove there in a 1998 Ford Explorer and was driving out in a 2014!!! To Margje, Stephen R, Steven C and Joe B, thanks for the outstanding customer service!!! You were all great..Dana Ford Rocks!!! More

I was greeted in a friendly manner and Jessica Albright and Louis Zavala both were very pleasant and patient. They explained what was needed to deal with the recalls and service. My only suggestion is to and Louis Zavala both were very pleasant and patient. They explained what was needed to deal with the recalls and service. My only suggestion is to keep recalled items in stock. otherwise my experience was almost pain free! :) More

I had a 2011 ford escape limited in 4x4 which I leased from dana. My lease was up so I went to get another one.I told the salesman I wanted a 4x4 like my last one he asked if I would consider a fwd I said from dana. My lease was up so I went to get another one.I told the salesman I wanted a 4x4 like my last one he asked if I would consider a fwd I said no we made a deal I asked the salesman if it was fwd or 4wd I wanted to be sure I was told I was told 4wd, as a matter of fact the salesman told me over and over how I was getting so much more truck for the same price. Well as it turns out less than a week later we get some snow, I jump into my truck and proceed to get stuck, now that never happened with my old truck so I dig out the window sticker that the dealer had removed and put in the glove box before we picked up the car and I find that it dosen't have 4wd at all. I called the dealer to ask about why I was told it was a 4x4 when its not. I was told I could not have been told that as no way I could have gotten a 4x4 for that price. I was lied to and missled just to make a deal nothing matters but to make a sale. More

The reason we keep coming back to Dana Motors is because of Joe. He is friendly, professional and tries to make the car leasing process as easy as possible. Dana is lucky to have him in their employ of Joe. He is friendly, professional and tries to make the car leasing process as easy as possible. Dana is lucky to have him in their employ More

i had the best experience with Jeff and Joe as they great to work with and provided the best & easiest deal on a new explorer. to work with and provided the best & easiest deal on a new explorer. More

I've been a loyal customer to Ford since 1991 & have seen & dealt with many sales people. Today I went to take advantage of the early lease return program & met with the Sales Manager Joe Bogigian have seen & dealt with many sales people. Today I went to take advantage of the early lease return program & met with the Sales Manager Joe Bogigian who I had scheduled an appointment a week earlier. Joe, prior to today's appointment had seen my record and realized that I've been a long standing & loyal customer and emediately greated me with a handshake and smile and said he was going to give me a great deal. He asked me what I wanted as far as car & lease payments and said "I'm going to make it happen." He then introduced me as "his friend" to Shaunna Boreham & said to her we're going to take him out of that car & put him into a new one and pointed to the car in the showroom for the make & model of the fully loaded version of the car I was looking for. As Saunna was showing me the cars on the computer that were in the lot for me to test drive Joe came back to me and said it's all done, that fully loaded car and he met my lease payment demand. I for sure thought it was going to be way out of my range giving the fact it was fully loaded as well as the high ticket price on the window. It was the first time I didn't have to hagggle or fight to lower the price, payment, down payment or look at a lower end model to get even close to the payments I wanted. I emmediatly shook Joe & Shaunna's hand & the deal was done. They both thanked me for being such a loyal customer & boy did they show it. More

Since 1995, I have leased 9 cars from Dana. Last year I leased both a Lincoln MKX and a Ford Escape so I have been in the service department several times in the past few months. I have had the great plea leased both a Lincoln MKX and a Ford Escape so I have been in the service department several times in the past few months. I have had the great pleasure of working with service advisor Diane Dudley. Diane always has a smile on her face, addresses you by name, listens attentively, and sincerely tries to address your concern. What a great person to have on the front line. I will always ask for Diane. Ask for Diane the next time you bring your car in for service and you'll see what I mean. More

Martin Franklin is an amazing service manager. He went out of his way to make sure everything worked properly for our son. His work ethic does far beyond anyone I have dealt with.. Dana Ford is VERY fort out of his way to make sure everything worked properly for our son. His work ethic does far beyond anyone I have dealt with.. Dana Ford is VERY fortunate to have him on board... I am very thankful for his constant concern out our issue and never let us down.....God bless this man!!!!!!! The Boundy Family fro Staten Island..... More

I love Dana Ford/Lincoln. My family and I have purchased 4 vehicles from them; besides their sales, financing, and management departments, their service department is top notch as well!! I personally and e 4 vehicles from them; besides their sales, financing, and management departments, their service department is top notch as well!! I personally and excited for them, the grand opening soon of the dealership and new service departments! Once that happens, their dealership will be unstoppable. Thank you for all the help and concerns as usual with my automotive interests. All the best, Chad Weinberg More

,was misled into buying a new tire for a nail in it ..when it could have been fixed .. Diane in service brought it to Martins Attention after I complained and Martin Handle it in the proper manner w ..when it could have been fixed .. Diane in service brought it to Martins Attention after I complained and Martin Handle it in the proper manner with the refund of the tire ..Martin Is and Very accommodating and pleasing his custmers to his full satification .. and so is Diane ..thank you Martin for all you help ..M Berto More