Dana Ford Lincoln | Page 647

The reason we keep coming back to Dana Motors is because of Joe. He is friendly, professional and tries to make the car leasing process as easy as possible. Dana is lucky to have him in their employ of Joe. He is friendly, professional and tries to make the car leasing process as easy as possible. Dana is lucky to have him in their employ More

i had the best experience with Jeff and Joe as they great to work with and provided the best & easiest deal on a new explorer. to work with and provided the best & easiest deal on a new explorer. More

I've been a loyal customer to Ford since 1991 & have seen & dealt with many sales people. Today I went to take advantage of the early lease return program & met with the Sales Manager Joe Bogigian have seen & dealt with many sales people. Today I went to take advantage of the early lease return program & met with the Sales Manager Joe Bogigian who I had scheduled an appointment a week earlier. Joe, prior to today's appointment had seen my record and realized that I've been a long standing & loyal customer and emediately greated me with a handshake and smile and said he was going to give me a great deal. He asked me what I wanted as far as car & lease payments and said "I'm going to make it happen." He then introduced me as "his friend" to Shaunna Boreham & said to her we're going to take him out of that car & put him into a new one and pointed to the car in the showroom for the make & model of the fully loaded version of the car I was looking for. As Saunna was showing me the cars on the computer that were in the lot for me to test drive Joe came back to me and said it's all done, that fully loaded car and he met my lease payment demand. I for sure thought it was going to be way out of my range giving the fact it was fully loaded as well as the high ticket price on the window. It was the first time I didn't have to hagggle or fight to lower the price, payment, down payment or look at a lower end model to get even close to the payments I wanted. I emmediatly shook Joe & Shaunna's hand & the deal was done. They both thanked me for being such a loyal customer & boy did they show it. More

Since 1995, I have leased 9 cars from Dana. Last year I leased both a Lincoln MKX and a Ford Escape so I have been in the service department several times in the past few months. I have had the great plea leased both a Lincoln MKX and a Ford Escape so I have been in the service department several times in the past few months. I have had the great pleasure of working with service advisor Diane Dudley. Diane always has a smile on her face, addresses you by name, listens attentively, and sincerely tries to address your concern. What a great person to have on the front line. I will always ask for Diane. Ask for Diane the next time you bring your car in for service and you'll see what I mean. More

Martin Franklin is an amazing service manager. He went out of his way to make sure everything worked properly for our son. His work ethic does far beyond anyone I have dealt with.. Dana Ford is VERY fort out of his way to make sure everything worked properly for our son. His work ethic does far beyond anyone I have dealt with.. Dana Ford is VERY fortunate to have him on board... I am very thankful for his constant concern out our issue and never let us down.....God bless this man!!!!!!! The Boundy Family fro Staten Island..... More

I love Dana Ford/Lincoln. My family and I have purchased 4 vehicles from them; besides their sales, financing, and management departments, their service department is top notch as well!! I personally and e 4 vehicles from them; besides their sales, financing, and management departments, their service department is top notch as well!! I personally and excited for them, the grand opening soon of the dealership and new service departments! Once that happens, their dealership will be unstoppable. Thank you for all the help and concerns as usual with my automotive interests. All the best, Chad Weinberg More

,was misled into buying a new tire for a nail in it ..when it could have been fixed .. Diane in service brought it to Martins Attention after I complained and Martin Handle it in the proper manner w ..when it could have been fixed .. Diane in service brought it to Martins Attention after I complained and Martin Handle it in the proper manner with the refund of the tire ..Martin Is and Very accommodating and pleasing his custmers to his full satification .. and so is Diane ..thank you Martin for all you help ..M Berto More

I purchased a certified pre owned 2013 ford escape from here almost two weeks ago. At first the service seemed great but upon leaving the lot the window on the car I just purchased didn't roll back up. I w here almost two weeks ago. At first the service seemed great but upon leaving the lot the window on the car I just purchased didn't roll back up. I was told to come in 2 days after to have it fixed. After driving from nj to Staten Island the part wasn't available yet and I had to drive back home and was told it would be available 3 days after. When I called 3 days after the service department told me I had to make an appointment for the following week?! After being transferred and called back several times I had to work around they're schedule in order to have my car serviced in a timely manor. After 5 hours the job was "done" they supposedly detailed the car but they're terms of detailing and mine must very different. Now 2 weeks later I find I was sold a car with so many problems. A leak somewhere causing the antifreeze to leak, the windshield wiper fluid tank is cracked, and none of the fluid were topped off before selling the car to me. I think it's ridiculous this dealership would sell a car to someone as certified preowned and not service the parts of the car that needed to be fixed before selling it to a customer. Thank god its covered under warranty and I can take it to any ford in nj rather than having to drive it back there. More

HE WAS SO HELPFUL TO MY NEEDS .IT WAS A DELIGHT TO DO BUSINESS WITH YOUR DIRECTOR MR FRANKIN I WOULD TELL MY FRIENDS TO VISIT YOUR SERVICE DEPARTMENT ANTOINETTE GERITANO BUSINESS WITH YOUR DIRECTOR MR FRANKIN I WOULD TELL MY FRIENDS TO VISIT YOUR SERVICE DEPARTMENT ANTOINETTE GERITANO More

I would just like to thank Heidi Stamm for the incredible customer service that I received when my truck was having problems Heidi made it an enjoyable and stress free experience. Her professionalism is unp customer service that I received when my truck was having problems Heidi made it an enjoyable and stress free experience. Her professionalism is unparalleled She not only kept me informed and up to date on all progress but personally went above and beyond to expedite my service This was so important to me because of prior obligation and a winter storm coming in which I was going to need my vehicle Heidi Stamm made my problem hers A very rare thing these days Especially in customer service!! My vehicle got back to me in record time so all obligations could be met She even followed up with a call to make sure all was well with vehicle Heidi is a wonderful person and a true professional And the reason I will be getting another truck from this dealer Thank you again Keith Johnston More