Dana Ford Lincoln

untrustworthy My experience was Awful. As a result I will never purchase a Ford going forward, I am unhappy with my decision to deal with this dealership. My experience was Awful. As a result I will never purchase a Ford going forward, I am unhappy with my decision to deal with this dealership. More

Poor customer service Tried to return a lease (was not leased from this dealer). I telephoned the dealership this past Thursday and asked if they have a problem taking my Tried to return a lease (was not leased from this dealer). I telephoned the dealership this past Thursday and asked if they have a problem taking my car back since it wasn't leased from their dealership. They said not a problem, no appointment was necessary. I took off from work today purposely to bring the car back. We showed up today to bring the car (which was inspected and under-miles) back. The manager told us he can't take our car because he had no room for it. When we questioned if we had leased the car from them 3 years ago, would they take it back? He answered YES. If we were going to lease another car from them today they also would have taken it back. We also asked that if we moved from TX and wanted to return this car - Glenn answered - YES he would have taken that car back, but since we leased from NJ - he said he had no room. This all transpired very nasty too. He was totally unprofessional and nasty. We called and lodged a complaint with Ford Credit. Ford Credit said it's the dealers responsibility to take back the car and that Dana Ford was breaching their agreement as a franchise. I informed Glenn I would post this and his answer to me was "Go ahead". Very unprofessional dealership who just lost a future customer. More

Great first time buying experience! Walked into Dana and was immediately greeted by the friendly staff. Nick Squeo, my sales person, got me a terrific deal on a 2016 Ford Fusion with ton Walked into Dana and was immediately greeted by the friendly staff. Nick Squeo, my sales person, got me a terrific deal on a 2016 Ford Fusion with tons of features. His managers Steve Riccardone and Michael Passaro were also great and easy to deal with. This, being my first lease/new car, was an all around great experience. I highly recommend this dealership! More

Great Service! I went to Dana Motors to price a Ford Escape. They service provided by Joe Petruccelli was fantastic. I was convinced I would not get a car I could af I went to Dana Motors to price a Ford Escape. They service provided by Joe Petruccelli was fantastic. I was convinced I would not get a car I could afford. Joe not only made it happen, I took delivery the same day. Tom also jumped in to make the deal happen..what great guys. This is an excellent place to do business. Then Mary G then put all the final pieces in place and the deal was done.I still cannot believe I came home with the SUV I wanted. More

Recall Service Service and communication provided by Adviser Jaimie Liga was top notch Have used Dana service on my two Ford vehicles for years and tryst them to do Service and communication provided by Adviser Jaimie Liga was top notch Have used Dana service on my two Ford vehicles for years and tryst them to do a great job Waiting area, should you choose to wait is most pleasant More

Excellent Service Jeffrey Pikarsk was my service advisor. He is an asset to the department, and the dealership. My service was completed in an expedited fashion, and wa Jeffrey Pikarsk was my service advisor. He is an asset to the department, and the dealership. My service was completed in an expedited fashion, and was a pleasurable experience. More

very satisfied everyone was a pleasure to deal with, the waiting area was amazing. very comfy in seating area with the telivision and free coffee and water.simple everyone was a pleasure to deal with, the waiting area was amazing. very comfy in seating area with the telivision and free coffee and water.simple things that made experience better. everyone in dealership was very friendly even saleman/managers that were not helping me. never any pressure to purchase which i appreciate. Michael Passaro was finance manager i dealt with, truly a great person. i haggled with him to no end and he never got annoyed or bothered at all. Always had a smile on his face and i can get a little annoying when i haggle. sometimes i push too much. He helped me to get to the price i could afford. I would absolutely reccomend this dealership to everyone and would strongly reccomend dealing with salesman and manager that i dealt with. It would be my pleasure to purchase another vehicle from here. I cant say enough about these guys. Even the beautiful young lady that greeted me on way in and out and directed me to a sales person was very nice. thank you very much to everyone More

great service service folks were courteous, professional and honest! i was in and out in an hour! also included was a quick car wash...well worth it service folks were courteous, professional and honest! i was in and out in an hour! also included was a quick car wash...well worth it More

Oil Change We came in on Saturday at approximately 1:00 P.M and was greeted by a young lady who handled our situation with the utmost care , courtesy and knowled We came in on Saturday at approximately 1:00 P.M and was greeted by a young lady who handled our situation with the utmost care , courtesy and knowledge of her job. As a matter of fact we needed to leave to do other errands so she hooked us up with a loaner for about 2 hours. Dana Lincoln has absolutely the best customer service I have ever experienced. That is why we will be leasing #4 from them in November 2016. Great work guys (and gals) More

Attention to Detail From the minute I walked into the dealership and met Joe Petricelli, the experience was detailed, attentive and fun. I am grateful to Joe and his tea From the minute I walked into the dealership and met Joe Petricelli, the experience was detailed, attentive and fun. I am grateful to Joe and his team who helped making a dream of buying a Mustang a reality...the car is phenomenal and Joe has checked in with me often to ensure all is running well. It feels like I just joined a family... More