Dana Ford Lincoln

Helpful, informative and found the perfect fit for us.we We thought to lease a similar vechical to the one we previously leased.. But realised our needs and priorities were changing, instead of being frustr We thought to lease a similar vechical to the one we previously leased.. But realised our needs and priorities were changing, instead of being frustrated or giving up on us they took the the time to chat with us to see if we could find a better solution. After 10 or 15 minutes we were presented with another solution one that was perfect for not only our needs but our values. And to go a step further the found one in our preferred color.... We can't thank Shawna enough for her time and patience. We are the proud Leasers of the Hybrid C-MAX More

The ONLY Sales Consutant we will ever use Shaunna Boreham has been working with my family for years at Ford Lincoln. From the time we walked into the dealership she has provided an excellent e Shaunna Boreham has been working with my family for years at Ford Lincoln. From the time we walked into the dealership she has provided an excellent experience. She is fully knowledgeable, can answer all your questions and has the rare demeanor of knowing when to step up and when to hang back, allowing the customer to feel completely comfortable. She is sincere and honest, a woman of her word who gets to know her customers needs and takes the time to actually think and find the vehicle best suited for them. There is always a quick and efficient turn around time from start to finish. She makes what could be a daunting experience at other dealerships quite the opposite. Thank you Shaunna from JG and DP More

My 2017 Ford Escape Upon meeting our Sales person Shaunna Boreham, I knew we were at the right dealership. She was extremely knowledgeable of the model that my wife and I Upon meeting our Sales person Shaunna Boreham, I knew we were at the right dealership. She was extremely knowledgeable of the model that my wife and I wanted. We felt that her honesty and sincerity was the icing on the cake for our purchase. My wife and I would like to Thank Shaunna for all the help, which made the purchase an enjoyable time instead of a stressful one. More

Needed paperwork Needed copy of my purchase order that wasn't given to me at the time of the purchase and David stepped up and e/mailed it to me. Great job Needed copy of my purchase order that wasn't given to me at the time of the purchase and David stepped up and e/mailed it to me. Great job More

6 weeks and still not fixed Took my car for repair on May 17. After about 6 weeks, car still the same and not fixed. Charged me for idler pulley and alignment, but original prob Took my car for repair on May 17. After about 6 weeks, car still the same and not fixed. Charged me for idler pulley and alignment, but original problem still not resolved. After contacting Ford corporate offices, dealer seemed pissed off and didn't return calls . so picked up my car June 24 and took it to another Ford dealer. Tom's Ford diagnosed problem in transmission and quickly repaired car. Avoid Dana and take your car to a real dealer More

I HAVE DRIVEN A FORD LATELY. I lease from Dana and I get my service from Dana as well. Every time i go there I am pleased with the service and the high quality work they do. Dan I lease from Dana and I get my service from Dana as well. Every time i go there I am pleased with the service and the high quality work they do. Dana Ford on Staten Island values all of its customers and got me a deal I could not turn down. Shaunna B. is a great salesperson and she doesn't just sell or lease you a car she remembers you. Every time i go there for service she will come say hi. I will never go anywhere else for a car while I live in the NY metro area. Dana can not be topped. I also got great service from others but shame on me I forgot there NAMES. Everyone at Dana is great. Even the guys behind the scenes who detail the cars, everyone works well and makes Dana the success it is. More

THE SERVICE DEPARTMENT SUCKS ! At Dana ford in Staten Island the service department's SUCKS , all they do is BS you and tell you stories upon stories they are not professional they At Dana ford in Staten Island the service department's SUCKS , all they do is BS you and tell you stories upon stories they are not professional they never called back and they lie to the customers so I highly recommend that you do not use their service department ! More

Ford Fusion My sales representative Shaunna was professional and attentive. She answered all my questions and helped me select the right vehicle for me. The whole My sales representative Shaunna was professional and attentive. She answered all my questions and helped me select the right vehicle for me. The whole process was done in a timely manor. I thank Shaunna for all her help and love my new Fusion! Make sure you go to Dana and see Shaunna! More

Fine Customer Service I recently purchased a Ford Fusion Hybrid from Dana Ford. My sales rep walked me through all the steps, kept in touch during the delivery wait, respon I recently purchased a Ford Fusion Hybrid from Dana Ford. My sales rep walked me through all the steps, kept in touch during the delivery wait, responded to several of my questions accurately and promptly during that time, and overall she gave me a great Ford experience. I can easily recommend her and Dana Ford. More

Service Dept I bought my 2011 Ford explore in for service where I explained to Service manager Todd nigh .That I was going on vacation in two days and needed my I bought my 2011 Ford explore in for service where I explained to Service manager Todd nigh .That I was going on vacation in two days and needed my vehicle repaired in order to take this vacation .Todd told me to bring in the vehicle the next day I did this and I asked to have it assigned to Service advisor Jeff Pikarsky Who I have dealt with in the past when bringing my vehicle in for service.Jeff went all out to get me back in my vehicle so that I would be able to go on my vacation .He had my vehicle inspected the next day by day service tech who also acted very professionally and correctly diagnose problem with the vehicle. After this was DAwN Todd and Jeff went to work seeing that the parts were ordered and the repair was done as quickly as possible to my surprise I got a phone call from Jeff the following day indicating that my vehicle was repaired and ready for pick up due to their combined effort to get me back on the road . My vacation was only delayed by one day and I was extremely pleased with the professionalism and integrity shown by Todd and Jeff . I would highly recommend anyone experiencing problems with their Ford vehicle take it to Dana Ford for service thank you Todd and Jeff once again for everything the two of you are an asset to Dana Ford and it is my hope that you both be recognized for this sincerely Joe PALOMBO More