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Dana Ford Lincoln

Staten Island, NY

Overview
Employees
Reviews
Vehicles
4.6
7,034 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,034 reviews

November 13, 2021

Excessively slow to close the deal when arriving with check in hand. I was clear that I was traveling 2.5hrs with a short window to close, as I needed to be back upatate soon. Timing put me late for afte More

by joehasanjr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James was great. Closing was slow.
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Nov 19, 2021 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

November 12, 2021

Vehicle was towed to Dana Lincoln , problem diagnosed and repaired All went smooth and satisfied More

by Jethro1541
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Harley Schick
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Nov 12, 2021 -

Dana Ford Lincoln responded

Thank you for taking the time to review your recent experience with us! We're so glad we had the opportunity to help you out and hope you'll keep us in mind for any future automotive needs! - The Dana Ford Team

November 12, 2021

The service writers have always been very caring and professional. The Service. Manager as well. My last visit was a good experience. More

by zapped08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyung Park
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Nov 12, 2021 -

Dana Ford Lincoln responded

Thank you for being a Dana Ford customer! We appreciate your kind words about our team and look forward to your next visit!

November 12, 2021

The worst service it took them 11 weeks to fix my brand new truck t More

by jkishi13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Cognetta
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Daly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cognetta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, Harley Schick, Danielle Barbaria, John Locher
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Nov 19, 2021 -

Dana Ford Lincoln responded

Unfortunately due to labor shortages, shipping and part delays, as well as Government (New York State/City) COVID-19 restrictions and regulations, have impacts on every area of business, just as they are in almost every other company doing business at this time. We do apologize for any inconvenience that this has caused you. We would like to discuss these repairs further with you, so please reach out to me. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Nov 19, 2021 -

jkishi13 responded

Unfortunately that is nothing more then a excuse and not a solution. Your company is full of excuses and horrific customer service. If you cared for your customers as much as you cared about making the almighty dollar your organization could be great instead your owners greed has taking control of his/hers vision and brought you to a sub standard business model

Nov 19, 2021 -

jkishi13 responded

If you want to discuss this further and satisfy what was a loyal customer you know how to reach me

November 11, 2021

DO NOT GO HERE!!! WORST SERVICE POSSIBLE!! They will break your car. Avoid at all costs. More

by Jehebeurj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hazem Radwan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Farag, Lynda Buttermark, Harley Schick, Patrick Ciotola, Jasmine Jackson , Kyung Park , Isaiahs Cedeno-Ramirez
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Nov 19, 2021 -

Dana Ford Lincoln responded

We're sorry to hear about the low rating. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 11, 2021

Great car buying experience! Ching was an excellent sales rep. Jeff in finance and the manager John were awesome! Very happy with my new ford! Well done guys! More

by Ryansmith4227
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ching Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2021 -

Dana Ford Lincoln responded

Thank you so much, Ryan! We're happy the Dana Ford team gave you such excellent care! We hope you come back to visit John and Jeff again soon!

November 11, 2021

Service associate was top notch. Time to fix car unacceptable. Speed up the process. Car should not be there for 4 weeks. More

by lauria0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille
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Nov 30, 2021 -

Dana Ford Lincoln responded

Thank you for the review and feedback. We apologize for the lengthy wait and appreciate your patience throughout this experience. If you have any further questions or concerns, please don't hesitate to contact me directly. Thanks again, Keith Curran - Service Director - 718-983-8700 ext 297

November 10, 2021

I made an appointment in July 2021 to have a recall issue looked at. At that time I was told that the first appointment that was available was in mid December - 6 months out. Then in early November about a More

by YBeyzarov
Customer Service
Recommend Dealer
No
Employees Worked With
Danielle Barbaria
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Nov 11, 2021 -

Dana Ford Lincoln responded

Unfortunately due to labor shortages, shipping and part delays, as well as Government (New York State/City) COVID-19 restrictions and regulations, the amount of appointments are severely limited just as they are in almost every other company doing business at this time. We do apologize for any inconvenience that this has caused you. Thank you for your patience.

Nov 12, 2021 -

YBeyzarov responded

This was and is a matter of safety - a safety recall by Ford due to a possible manufacturing process that could lead to serious injury or death. My daughter uses the car to drive to school and work. G-d forbid anything happens as a result of this problem, I hope Dana Lincoln Ford is able to justify their position before a jury using COVID-19 as the reason no one could inspect the car for almost a year after the initial call was made to the dealership for an inspection.

November 10, 2021

Pleasany advisor. Quick service. Reasonably priced. Pleasany advisor. Quick service. Reasonably priced. Comfortable waiting room. They need to resume providing a coffee machine. More

by Alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynda Buttermark
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Nov 11, 2021 -

Dana Ford Lincoln responded

We're happy to hear we could make this a pleasant visit, Alan! Thank you for leaving your honest feedback and five-star rating! - Dana Ford

November 10, 2021

Service was very quick and the service representative Hazem was very friendly and attentive to me More

by Why
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2021 -

Dana Ford Lincoln responded

Thank you for the positive feedback about your recent visit here at Dana Ford! We're glad to hear Hazem provided you with excellent service and we hope to see you again in the future. Take care!

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