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Dana Ford Lincoln

Staten Island, NY

4.6
7,024 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,024 reviews

December 13, 2021

Awful service department. Long wait times. They have had my vehicle for 35 days!!! I will never buy another vehicle from them again! More

by johnmancusonyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Sinatra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle from service is awful! , Harley Schick
Dec 16, 2021 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Unfortunately due to labor shortages, shipping and part delays, as well as Government (New York State/City) COVID-19 restrictions and regulations, all aspects of our business are impacted just as they are in almost every other company doing business at this time. We do appreciate your patience during this time. However, please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

December 13, 2021

Very professional efficient and courteous. It was a pleasure doing business with Dana Ford Lincoln More

by Lexijoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Schick
Dec 14, 2021 -

Dana Ford Lincoln responded

We're so glad to hear it! Thank you so much for trusting us to care for your beloved car! We look forward to providing the same level of five-star care next time! - Dana Ford

December 13, 2021

Super friendly and knowledgeable. Frank Sinatra was outstanding as he always has been with me. Ching is a fantastic salesman. Helped me with everything. Two of the nicest people!! Will recommend them More

by AJNASTRI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ching Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Dana Ford Lincoln responded

Thank you for the kind comments about our team here at Dana Ford! We appreciate your business and look forward to your next visit with us!

December 13, 2021

Pleasant to business with fast turnaround. Loaner and driver were on time and delivery exchange was easy to work with More

by richfsc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Schick
Dec 14, 2021 -

Dana Ford Lincoln responded

Thank you for trusting the Dana Ford team with your business! We appreciate your positive feedback and hope to see you again next time!

December 13, 2021

I came in with a lil problem and the service department took care of everything. In a timely manner n very courteous. Will always recommend. Thanks guys More

by CONO1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service guys don’t know names
Dec 14, 2021 -

Dana Ford Lincoln responded

It was our pleasure to assist you! Thank you for visiting our team here at Dana Ford. We hope we can be of service to you again in the future!

December 13, 2021

Dana is the best, if Doug can't make it happen no one can! Jorge is a great salesman, made sure I was comfortable with everything, and taught me a few thing's I didn't know about my new Timberline! Antho More

by JOEYNUMB69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rivera
Dec 14, 2021 -

Dana Ford Lincoln responded

We're so happy to hear that the entire Dana Ford team has provided such excellent care to you during your visits to our dealership! Thank you so much for taking the time to leave us your glowing review and five-star rating! We look forward to continuing to provide exceptional care in the future!

December 13, 2021

Staff was absolutely great and courteous. I will always take my car back to Dana. More

by jjm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Dana Ford Lincoln responded

Thank you for giving us the opportunity to earn your business! We look forward to your next visit with us here at Dana Ford!

December 13, 2021

Its been over a month since the last review and I still have to give a 1 rating, I would give a 0 but 1 is the least I can give. One again after many phone calls all I get it the run a round. I was told I More

by fpen55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margie Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Daly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Sinatra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Squeo
Dec 20, 2021 -

Dana Ford Lincoln responded

We do apologize for the confusion. I have reached out to our staff and have looked into the situation. We did contact you in regards to this matter and had informed you what occurred and how the situation was being fixed on our end. If you would like us to discuss this again with you please feel free to reach out and we will be happy to explain further.

Dec 20, 2021 -

fpen55 responded

The situation only gets worse, according to Dana they mailed the check on December 2 to Bank of America after three weeks Bank of America still didn't get it, so Dana cancelled the check, that probably was never sent . After many calls I found out the check was mailed to California to some crazy address, how does a dealership not know where to mail a check for almost $2000. I still think the right hand doesn't know what the left hand is doing in this dealership and I am still waiting for a refund why anyone would deal with this place I have no idea I certainly won't ever again

December 13, 2021

good fast service . Collin was very personable, took care of all the trucks needs , service was fast . More

by jmgct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Dana Ford Lincoln responded

Thank you for the great review! We're glad to hear Collin took great care of you & your truck and we hope to see you again next time here at Dana Ford!

Dec 15, 2021 -

jmgct responded

Thank you

December 11, 2021

From start to finish everyone was helpful, professional and informative! Overall it was a great Experience! Thanks More

by nsprawa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Dec 13, 2021 -

Dana Ford Lincoln responded

We're so happy to hear this! Thank you for trusting Dana Ford with your business. We hope you'll be visiting us again in the future!

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