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Dana Ford Lincoln

Staten Island, NY

4.6
7,022 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,022 reviews

March 07, 2022

The women who greeted me and answered the phones were great. Salesman was good at first but tough to reach after first day. Financial people were tough to reach initially, just to get final numbers. On More

by ROSSILLINY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Riccardone, Fonsi Rodriquez
Mar 07, 2022 -

Dana Ford Lincoln responded

Thank you for your honest feedback, Ross. We hope to provide you with a 5-star experience moving forward.

March 07, 2022

Perfect Service. Short wait. Very polite and knowledgeable. Recommend Highly...Love Dana Lincoln..Loyal Customer. More

by laddy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Mar 09, 2022 -

Dana Ford Lincoln responded

Thank you for your loyal business! We're truly grateful for your continued support and look forward to your next visit with us here at Dana Ford Lincoln!

March 06, 2022

Very professional, knowledgeable and friendly. Mary is my saleswoman at Dana Ford and will always look out for my interests. Harley is my service person who has helped me last year. More

by ippyi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Graffeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley, Brieann Driscoll, Steve Riccardone, Theresa McMahon, Danielle Barbaria
Mar 09, 2022 -

Dana Ford Lincoln responded

We are glad Mary could make the experience great when buying your vehicle! Thank you for letting Harley and Dana Ford care for your ride! We look forward to seeing you next time!

March 06, 2022

Mechanics know their cars and how to diagnose the problems. The service department is up to date technology wise More

by edwardwydra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Graffeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Schick
Mar 07, 2022 -

Dana Ford Lincoln responded

Thank you for your confidence in our team, Edward! See you next time at Dana Ford! See you next time!

March 06, 2022

I had problems my car. But that time is almost 4 o'clock so I Warried can not fix same day. But they fixed.. Thanks again. Dana More

by sungchew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Barbaria
Mar 09, 2022 -

Dana Ford Lincoln responded

Thank you for your confidence in our team at Dana Ford! We're happy that we got you back on the road! See you next time!

March 05, 2022

You make an appointment and they don’t look at your car until the next day. More

by ejmike93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent Langilotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garrick
Mar 07, 2022 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

March 05, 2022

My salesman Thomas Busacca helped me pick out a car and followed up with me when I needed help a couple of months later. I'm very happy with the dealership and this salesman! More

by Dave Siev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Busacca
Mar 08, 2022 -

Dana Ford Lincoln responded

Thank you for the review, Dave! We're thrilled to hear that Thomas has provided you with such wonderful service and we'll be sure to pass along these kind comments to him. Thanks for choosing Dana Ford and please don't hesitate to reach out if there's anything else we can do for you!

March 05, 2022

Service department is terrible schedule a loaner and don’t deliver and use 4:30pm of the Eve before service that loaner is not available when appointment was scheduled for well over a month. More

by mjbosso
Recommend Dealer
No
Employees Worked With
Women who takes calls when you call was excellent
Mar 07, 2022 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Mar 07, 2022 -

mjbosso responded

Keith, when I asked for someone from Dana to call me about this I got nothing. If you want to know how I really feel you can call me. My number is on file with Dana

March 05, 2022

Awesome Custmer sévice alex was really helpful The location is good and the car is really beautiful More

by salim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Riccardone, Alex Williams
Mar 09, 2022 -

Dana Ford Lincoln responded

Thank you for the great review! We're glad to hear the Dana Ford team made this a five-star visit!

March 05, 2022

Service rep was very helpful and kept me updated on the status of my vehicle. This vehicle has had numerous problems from the time I purchased it More

by gio1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loaner dept, Anthony Garrick
Mar 07, 2022 -

Dana Ford Lincoln responded

Thank you for sharing your experience! We're happy that our service technicians got you back on the road safely! -Dana Ford

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