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Dana Ford Lincoln

Staten Island, NY

4.6
7,029 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,029 reviews

June 18, 2022

The reps from Dana sent me a note letting me know the car I was interested in, in fact did not have a sunroof, they let me know I could unsubscribe If I did not want any further e mails. That was nice of her More

by Lincoln MkZ
Price
Recommend Dealer
Yes
Employees Worked With
Brianna , Danielle Barbaria
Jun 21, 2022 -

Dana Ford Lincoln responded

Hi Mike, thank you for taking the time to share your experience! We're happy that our team provided you with clear details of the vehicle online. We hope you choose us to find you your dream car!

June 18, 2022

10 stars, every time since 2015, I’ve always came to Dana ford for service More

by Carm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Jun 23, 2022 -

Dana Ford Lincoln responded

We're happy to hear it! Thank you for rating Dana Ford 10 stars!

June 18, 2022

They were very good and professional, helpful and efficient. I don’t have anything else More

by Gnorris914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Schick
Jun 23, 2022 -

Dana Ford Lincoln responded

Thanks for the five stars! We hope to see you back here at Dana Ford for all of your future automotive needs.

June 18, 2022

All the personel were very helpful, Felix walked me thru all the work that had to be done and even went to my Escape to get my paper work for the rental car. More

by C Fry SI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Jun 24, 2022 -

Dana Ford Lincoln responded

We are happy to hear that your experience here at Dana Ford was such a positive one and that Felix could assist you! We hope to see you back here for all of your future auto needs.

June 17, 2022

awesome very easy car was in stock color and worth driving over the bridge ok More

by scott292
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryder Quispe
Jun 17, 2022 -

Dana Ford Lincoln responded

We are happy to have earned your positive rating. Come visit us again soon! - Dana Ford

June 17, 2022

A good and quick experience at Dana. And the service attendant, Felix, was very nice and professional. More

by KARALYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Jun 23, 2022 -

Dana Ford Lincoln responded

This is so great to hear, Karalyn! Thank you for leaving Felix and the Dana Ford team such a kind five-star review! See you next time!

June 17, 2022

Hi. I will not be returning to Lincoln Ford of Staten Island for any future purchases or service. Diane was the only pleasant person I spoke with. She is More

by S. Chiapperino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Camille rating will be 0 stars
Jun 30, 2022 -

Dana Ford Lincoln responded

Hello - we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please contact me at your earliest convenience to discuss this further. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

June 17, 2022

The staff is so friendly and accommodating that it’s a pleasure to come in! More

by JFKRAMERSQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Schick
Jun 23, 2022 -

Dana Ford Lincoln responded

It's a pleasure having you stop by Dana Ford! Thank you so much for the rave review and five-star rating!

June 17, 2022

The turnaround time for parts delivery to Dana Ford in Staten Island is terrible it took approximately 3 weeks for parts to be delivered to repair my 2013 Ford escape. My invoice number is r0 space 633-67 More

by AJR979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garrick
Jun 30, 2022 -

Dana Ford Lincoln responded

We appreciate your honest feedback and your patience while the country faces product shortages and extended wait times. We hope we can improve your experience and regain your confidence in us. Please don't hesitate to contact us to discuss this situation. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Jun 30, 2022 -

AJR979 responded

Hi Keith, thank you for responding to my survey. To bring you up to date I brought in a second car this week to your service center and care of your service guy Anthony up front. It's my 2010 Ford Fusion. When stopping for lights or stop signs the motor vibrates a lot. Anthony advised me after speaking with your technicians that several of the bushings have to be replaced. The turnaround time to get these bushings it's approximately one week that is hopefully my next Wednesday. The cosr to make these repairs is approximately $1,300. As you can see I am putting a lot of money into these repairs for my escape $1,500 and for my 2010 Fusion $1,300 we're talking about $3,000 in repairs. I think that makes me a valued customer. By the way I have three Ford vehicles the 2013 escape and 2 2010 fusions please keep on top of this and let me know what you think thank you.

Jun 30, 2022 -

AJR979 responded

Hi Keith, thank you for responding to my survey. To bring you up to date I brought in a second car this week to your service center and care of your service guy Anthony up front. It's my 2010 Ford Fusion. When stopping for lights or stop signs the motor vibrates a lot. Anthony advised me if the speaking with your technicians that several of the bushings have to be replaced. The turnaround time to get these bushings it's approximately one week that is hopefully my next Wednesday. The course to make these repairs is approximately $1,300. As you can see I am putting a lot of money into these repairs for my escape $1,500 and for my 2010 Fusion $1,300 we're talking about $3,000 in repairs. I think that makes me a valued customer. By the way I have three Ford vehicles the 2013 escape and 2 2010 fusions please keep on top of this and let me know what you think thank you.

June 16, 2022

Everything went well, I can always trust on ford. The service man, was great i can't his name. Thank you for everything. More

by barbarasnipes199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Jun 16, 2022 -

Dana Ford Lincoln responded

Thank you for the five stars, Barbara! We hope to see you back here at Dana Ford for all of your future automotive needs.

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