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Dana Ford Lincoln

Staten Island, NY

Overview
Employees
Reviews
Vehicles
4.6
7,022 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,022 reviews

July 14, 2022

giving 1 star because I couldn't give a 0. As the old saying goes if you have NOTHING nice to say don't say anything at all. My lips are sealed. Don't say I didn't warn you. More

by kimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent Langilotti
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2022 -

Dana Ford Lincoln responded

Hi Kimmy, we would love to know more about your experience and why it was such a negative one. Please feel free to reach out to us so we can ensure that your next visit will be a five-star one. Doug Hansen - GSM - 718-983-8700 ext 262

Jul 19, 2022 -

kimmy responded

I called on or about June eighth to make an appointment and was told if I needed a loaner car the earliest appointment would be June 22 so I made the appointment. I called numerous times to inquire about the car and was told they had not looked at it yet I called again and again and still they had not looked at the car. I was told I was in the queue whatever that means I finally called back on the 29th I believe and was told by my advisor I TOLD YOU which she never did there’s a backlog of parts, so I said to her if you haven’t looked at my car yet how do you know what part I need. To make a long story short I finally got my car back on July 11 three weeks after I had dropped it off only to find out all my brand new 2021 Lincoln navigator after owning it for only 4 months needed was Balancing of my tires and they re-programmed it. I don’t know what that means because as of today which is a week and a day that I picked up my car I still don’t have any paperwork because apparently the technician did not sign off on the work. I was promised phone calls from numerous people which I have not gotten, needless to say. One person that I will say was extremely kind and genuinely seemed to care about my frustration was Louda. Needless to say I will never buy another car from Dana

Jul 22, 2022 -

kimmy responded

So to add to my frustration we finally picked up the truck on July 11 my “ADVISOR” not sure why she has that title she had little to no advice told us she could not give us the paperwork because the technician did not sign off. After numerous calls in the last two weeks I finally got the paperwork yesterday July 21

July 14, 2022

Pleasure working with Vincent L once again wasn’t pressured, short & sweet in and out👍 More

by elkinsjeffrey16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Langilotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone
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Jul 14, 2022 -

Dana Ford Lincoln responded

Thank you for the kind review! We're so glad Vincent continues to provide you with wonderful service and we'll be sure to share your awesome feedback with him. Thanks for being a Dana Ford customer - we look forward to seeing you next time!

July 13, 2022

Always excellent and no nonsense. Fair pricing, great customer service, quality vehicles. Also very clean And comfortable office. More

by Jesseb23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryder Quispe
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Jul 14, 2022 -

Dana Ford Lincoln responded

Thank you for being a Dana Ford customer! We're grateful for your support and look forward to your next visit!

July 12, 2022

Advertised a truck at a low price and after I came in and spent 2 hours in the dealership, they claimed that the advertisement was a mistake. More

by nycmgt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ching Poon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2022 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

July 12, 2022

I had a great experience at DANA. Ryan Peters was very knowledgeable and helped me pick out the car I bought. He answered all my questions and was patient and kind. Ryan is an excelle More

by lmasterson13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2022 -

Dana Ford Lincoln responded

Thank you for the kind review for Ryan and the team! We look forward to assisting you again at Dana Ford!

July 12, 2022

This dealership is horrible. We bought 3 vehicles in 1 week. Nothing but problems. Then when we received recall notices, they gave us nothing but excuses. Appointments that were More

by Ms1sign1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John smith
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Jul 14, 2022 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

July 12, 2022

Best car dealer experience I ever had. Would drive the 3 hours again to make a deal. No BS, courteous, knowledgeable, efficient, quick to resolve issues. Jorge was great to deal with! More

by Huckleberry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ching Poon
Other Employees : Jorge Cornet
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Jul 13, 2022 -

Dana Ford Lincoln responded

Thank you for driving to see our team at Dana Ford! Jorge and the rest of our team look forward to seeing you next time!

July 12, 2022

Very professional, courteous, and the overall experience was great. I would recommend them to friends and family for sure. More

by mcarlo37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ching Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sellitti, Justin Williamson
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Jul 13, 2022 -

Dana Ford Lincoln responded

Thank you for your review! We're so happy that we earned your 5-stars! See you next time at Dana Ford!

July 12, 2022

Unfortunately haven’t had a positive experience after sale. Was told the dealership will call me on 7/6 to exchange car keys (second set for my new car plus provide the second set for the trade-in) howev More

by DANIELLE.CALABRO
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The salesman I dealt with who was in training, Henry, is not listed above. The finance manager (who was fantastic) isn’t listed either., Rafael Torres
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Jul 14, 2022 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

Jul 14, 2022 -

DANIELLE.CALABRO responded

Reached out to the dealership within moments of getting this response in hopes of getting this resolved however left another message (for you directly this time) with no return call to date.

July 12, 2022

Ching made my buyout experience as easy as pie! Ching was extremely knowledgeable of all the proper & best programs for my buyout on my 2019 Fusion. He covered all the bases and gave me a great de More

by loop147
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ching Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2022 -

Dana Ford Lincoln responded

Thank you for the five-star review! We're happy to hear that Ching could assist you during your visit with us and we hope to see you back at Dana Ford for all of your future auto needs!

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