Dan Perkins Subaru

This was a much better Experience than last time. Wasn’t a bad wait either. Thank you Dave! Wasn’t a bad wait either. Thank you Dave! More

HORRIBLE. I had scheduled a time to come in to take a look at a Crosstrek (I shouldn't have bothered because the showroom was completely empty of customers) as I had scheduled a time to come in to take a look at a Crosstrek (I shouldn't have bothered because the showroom was completely empty of customers) as they said they had a few in stock for me to drive. We walked into a showroom full of bored salespersons yet not a singe person looked up or acknowledged us. One guy was watching videos on his computer, someone else had his feet on a desk - sloppy as xxxx. Finally had to interrupt someone's conversation to ask xxx, can someone help me? Turns out the person I was told I was meeting wasn’t even working there, even though I had set everything up just the day before, so we were passed around to different sales people, all of whom obviously could care less and seemed resentful we were making work for them. Finally we were told that there were no Crosstreks on the lot and was treated as if it were my fault for even thinking it was a possibility (due to so many shortages). I asked, “ why would you tell me there were?” (‘You’ meaning ‘the dealership’) To which he said “well, I didn’t tell you that.” No apology of accountability. No, “I’m sorry about that, I’m not sure what went wrong here” or “sorry you came down here for this to happen, I have a few used models here, if you like I’d be happy to show you them to give you a better idea.” Just defensiveness and pointing out to us it wasn’t his responsibility. Avoid this sloppy xxx dealership- you’ll be doing them a favor too as it seems like they don’t really want to be selling cars. More

we purchased a 2022 Subaru Crosstrek. . the salesman was very nice and explained everything to us, he even gave us his personal cell phone number if we had any questions after we left the . the salesman was very nice and explained everything to us, he even gave us his personal cell phone number if we had any questions after we left the dealership. More

Pretty good. Staff should be more informative in explaining repairs needed. A little surprised of the total cost of repair. Staff should be more informative in explaining repairs needed. A little surprised of the total cost of repair. More

Really pleasant and professional experience, especially when compared to the other major Subaru dealership in the area. when compared to the other major Subaru dealership in the area. More

Jeff Watkins was incredible to deal with. He was straightforward and to the point. He played no games and showed my wife and I all the available options in leasing our brend new Ascent. Thank He was straightforward and to the point. He played no games and showed my wife and I all the available options in leasing our brend new Ascent. Thank you and George Irizarry for showing such a high level of professionalism and transparency. Most importantly, you empowered us to confidently lease our Subaru. Thank you, Craig & Rachel Oshrin More

Good service, ease of waiting for your car, organized and polite staff. Thanks for the great service! polite staff. Thanks for the great service! More

Great service department. Easy to book an appointment, always kept informed during servicing. Convenient location., Easy to book an appointment, always kept informed during servicing. Convenient location., More

I bought a used car from Dan Perkins in October 2021. It's the worst car buying experience I've had in my life. I was a first time customer in 1999 and came back to lease a vehicle in 2018 which I am ve It's the worst car buying experience I've had in my life. I was a first time customer in 1999 and came back to lease a vehicle in 2018 which I am very happy with. When looking for a first car for my son, I trusted Dan Perkins to sell me a reliable used vehicle ...which I purchased. A 2011 Subaru Impreza with 158k miles. The Carfax was good and the salesman from Dan Perkins ensured me was a safe, solid car. Shortly after bringing it home, I found it was not such a good car. Realizing buying used is a risk, I thought I'd just fix it. It started with the battery. I had the car 2 months and had to replace it for $200! Then in February 2022, all lights went on and the car wouldn't run. I had called Dan Perkins Used Auto Sales department about the issues and they said I bought it "as is" and would try to help find me someone to service the car. They never called back. I towed it to a mechanic for diagnosis and then to a Transmission Specialist. The specialist replaced the Transmission Control Module for $1200.00. After replacing the TCM, I now saw an electrical problem. The mechanic checked it out and said it might be a harness connection. At this point, I thought I was done. No chance! The car was leaking oil..most likely from the valve covers and I decided to fix it. While under the hood, I noticed a frayed belt. Back to the mechanic to replace the Alternator belt for $137.00. Dan Perkins Service didn't notice this? So early this month my son said there was noise from the wheels. Turns out the brakes were bad. Another $850.00! Dan Perkins Service didn't notice this either? We only put 2000 miles on this since purchasing! Two calipers were shot and of course all pads needed replacing. And now there's a transmission leak. I'm done. I'm totally disgusted. My son is very disappointed and I feel like I've been misled. I my opinion, I think the car should not have been on the lot for sale. The car is now worthless since a new transmission costs more than the book value and I lost a lot of money with nothing to show for it. I will NEVER purchase from Dan Perkins again. More

All dealings were professional, cordial, and informative. There was no pressure or feeling that we were being rushed or pushed. Great personnel. There was no pressure or feeling that we were being rushed or pushed. Great personnel. More