Damerow Ford

On Saturday January 24, 09 my Ford Taurus experienced a failure to start condition. I had the vehicle towed to Damerow Ford and was later advised that the fuel pump had failed. It was recommended that in a failure to start condition. I had the vehicle towed to Damerow Ford and was later advised that the fuel pump had failed. It was recommended that in addition to replacement of the fuel pump the fuel filter be replaced and a minor vacuum leak at the pcv valve be repaired. The Service Advisor gave me the repair costs and indicated that if all the recommended work was performed the dealership had a special 10% discount. While the price seemed high I had to get the unit repaired quickly and assumed Damerow would charge a price competitive with other local dealers. Accordingly I authorized them to proceed with repairs and the vehicle was picked up January 27. After delivery I decided to check costs with other local dealers. I found that the fuel pump, which Damerow charged $387.67 for, has a list Ford price of $283.38 and is available at all the other dealers for that price. The fuel filter was charged out at $24.95 and other local dealers charge the Ford list price of $19.67. These MSRP prices can also be found online. Labor costs are a more questionable item but based on the work done, as detailed on the Damerow work order, other local dealers quoted significantly lower costs for the work. Based on the above I contacted the dealership the afternoon of January 27 to ask if they had made an error and overcharged for the parts. The Service Advisor promised to look into the matter and promptly get back to me. Having no call by that Friday, January 30, I called and was advised that on checking with the parts dept. they had indicated to the Advisor that the prices charged were “the prices they had the parts on the books for”. The Advisor did indicate he would check further with the Service Manager and advise. The following week I had a routine “customer satisfaction” call from the dealership and advised them of my concerns and that I had not received any call back. They promised to have the situation reviewed. On Friday, February 6, the Service Adviser finally called and indicated he had been instructed to check other local dealers prices and that, having done that he would get with the Service Manager and call me back that day. Having received no calls I contacted the dealership Wednesday February 11. I was ultimately put in touch with the Service Advisor who indicated he “thought he had left a message for me and must have used the wrong number”. In any case he advised that the prices charged are “set by the owner of the dealership” and regardless of MSRP the dealer would not amend the charges. Based on my calls it seems evident that the “discount” the dealer gave was more than offset by the inflated parts prices and labor charges. I am also left with the impression that the dealership routinely sets parts prices in excess of MSRP. I would recommend avoiding this dealership unless you are willing to pay for inflated repair costs. You might also check with BBB on this dealership. They are not a member of BBB and their rating is less than sterling. As for me they will not see my three Fords or me again. Nor will I consider dealing with this company on my next new vehicle. More

Purchased a used vehicle, with low mileage, from Damerow Ford. Before the I even got home the coolant light came on. I added more coolant, a few days later the coolant light came on again. This problem cont Ford. Before the I even got home the coolant light came on. I added more coolant, a few days later the coolant light came on again. This problem continued as I tried to get some resolution from Damerow Ford. I took it to a mechanic who found hydro carbons in the cooling system which indicates it has either a cracked head or a blown head gasket. I've lost total power at 55 MPH four times now. A dangerous situation at that speed when all of a sudden you have no power steering, no power brakes and a sudden reduction in speed. Damerow Ford says too bad for you, should have bought the used car warrantly. Later found out by Carfax, car had been in accident and Damerow purchased it at an auto auction to put on their used car lot. I also have since found out they have an unsatisfactory rating with the Better Business Bureau. I understand why! Buyer beware if you plan to purchase a vehicle from them. Don't make the same mistake I did, I am now looking at a $1,700 repair job on a vehicle I paid over $14,000 for that isn't even fit to drive! More

First they claimed by telephone to be in the "COSTCO" car purchase program. I went to buy an Escape Hybrid, and chose one on the lot. They claimed the price was discounted from the sticker, but when negoti purchase program. I went to buy an Escape Hybrid, and chose one on the lot. They claimed the price was discounted from the sticker, but when negotiations started, they tried to charge me a $3000 PREMIUM! I got up to walk and ended up paying full sticker and no premium. When I checked with CostCo, they were NOT part of the program and CostCo had to write to them to tell them not to claim to be part of their program. Used car salesmen same as new car salesmen. Shop at Landmark at least they'll tell you the truth!! More

I just recently went into Damerow Ford and was amazed at how plesant their sales staff was. They really took the time to make sure that I had all my questions answered and were supportive through out my pu how plesant their sales staff was. They really took the time to make sure that I had all my questions answered and were supportive through out my purchase. I would recommend them to anyone. They really have brought back the Damerow name. More

I went into the service department and needed my vehicle repaired. They quickly had my vehicle in the service station area. I soon was informed that my vehicle was in very bad shape. It was so nice to ha repaired. They quickly had my vehicle in the service station area. I soon was informed that my vehicle was in very bad shape. It was so nice to have a place recommend not to fix my vehicle because the vehicle was not worth as much as the repairs needed. They referred me to their sales department and introduced me to a manager. I will be back and use them again. More

I ordered an Escape Hybrid in Dec. 07. based on a MSRP quote provided by the sales staff at Beaverton Ford. I agreed to a price and paid a $1,000 deposit. I followed up a couple weeks later and was promis quote provided by the sales staff at Beaverton Ford. I agreed to a price and paid a $1,000 deposit. I followed up a couple weeks later and was promised paperwork confirming the order, but received NONE. I checked in periodically and NEVER received anything written nor any information about adjustments to the price. I was also told the delivery would be approximately 8 weeks. When the vehicle finally arrived 13 weeks later and I went to pick it up - the price was over $1,580 higher! Since the hybrid is in demand and could be sold within a day to someone else - my original agreement was not honored (or frankly in my opinion considered in any subsequent negotiation) - I had to wait three months to find out about this price increase, due to their lack of follow through. FYI - I have yet to see the return of my deposit. More

These guys kept me waiting 5 hrs. with thier back and forth comments of "it'll be just a little while", "just 10 or 15 mins" etc. By the time I got to the paperwork the numbers weren't what I thought the forth comments of "it'll be just a little while", "just 10 or 15 mins" etc. By the time I got to the paperwork the numbers weren't what I thought they should be, plus I felt they ripped me off on my trade-in. I'm still waiting for my canopy for the new truck...we'll see if that materializes or if I have to contact an attorney! More

I brought my Ford Explorer with a serious transmission problem into Damerow, so far I've been told<br><br>Day 2: Definitely a transmission problem, not a transfer case problem est $900 and the parts will problem into Damerow, so far I've been told<br><br>Day 2: Definitely a transmission problem, not a transfer case problem est $900 and the parts will be here in # days.<br><br>Day 4: Parts arrived, transmisison done, but there is also a transfer case problem, cost to FIX is addl $400-$600 but we have the parts and it will take one more day.<br><br>Day 6: We did not have the transfer case parts it will be another 2 days, the cost is an additional is $800-$900. The initial estimate to "fix" was only to open the transfer case.<br><br>Day 7: No contact.<br><br>After 8 days at Damerow has offer to rent a vehicle to me. <br><br>Damerow Never has called I had to initiate all calls!! More