Damerow Ford

We stopped by Damerow on the way home from a Costco authorized dealer where the salesman had been very helpful, and had sold me on the idea of the Fusion Hybrid with a test drive. He had what I was int authorized dealer where the salesman had been very helpful, and had sold me on the idea of the Fusion Hybrid with a test drive. He had what I was interested in, but it was black. He probably said he could get a white one, but we were only browsing, so I thanked him and left. We had decided when we were ready for a new car, the Fusion Hybrid with most options, in white, would be it. I told Matt, the Damerow salesman, that we were just looking, and that the previous dealer didn't have it in white. I just wanted to see one. He offered a test drive and I said yes, that my husband hadn't gone on previous test drive, so would like him to try it even though they didn't have the one that I wanted to look at. I said my car had been totaled, and I was planning on buying a used Windstar. During our test drive, Matt said that there was a tax credit on the Fusion hybrid. I told him, no that had ended 3/31 the day I was rear ended, as I had checked online. He assured me there was another one after that, but was only around $800.00, not as much as the one that had ended in March. It would be over sometime later in April or May. That statement got me in the showroom. In the showroom we were double teamed by the addition of what I assumed was a step up salesman, to help Matt. His name I was later told by Matt was also Matt which was what had me confused. He was also very pleasant in a salesman kinda way( though that isn't reflected in my friendliness rating as I don't consider lying and manipulating friendly behavior). He was able to find our perfect car, at the same price as the costco dealer. "They would be losing 700.00, or 800.00,( I'm not sure of exact #) on the deal but they wanted to make a sale" I of course knew this to be salesman cow poo, but I didn't care, if they would meet what I thought was a reasonable price, for the car I wanted. They would have to bring it from Olympia though, and the car would have additional miles on it, since it was coming so far. Next step was the finance guy, who said he had been "friends" with my husband's late father. We were of course idiots(my word, just the way we felt) if we didn't buy his product, and before it was over, we had agreed to things that only sick, injured, and tired, people give in to. I had previously agreed to the etch nonsense, then he got me with the extended warranty. I had already put 2K on my credit card, which would "keep my car from being sold". I was now asked to write a check for the balance, which I told him I would cover the next day, as I didn't have 30k in my checking. I told him I would get it from another bank, and put in my CU account. He said no problem. It never occurred to me they would cash it before I had even seen the car, let alone before the deal was finalized. While I was talking with Bret, my husband asked Matt how we get the tax credit? He answered your tax guy would take care of it. I'm thinking that's odd, isn't there some paperwork? So we left exhausted with no information or paperwork of any kind. Not even my credit card receipt. Next morning, brains working, so I called young Matt, and told him to cancel the 2K worth of add ons. He was very pleasant, and said no problem. I asked, shall I come in and get my check, and write a new one? He said, "we would do that when we come in to get the car" I went to the bank were my money was, to get money to deposit in CU to cover new check. I decide to save time I would just put it in checking there, and write the new check on that account. Next I go online to find the procedure for Fed tax credit. As before, no tax credit. Called State of OR, no tax credit. Returned to Damerow to cancel deal based on mistake(lie). The older Matt brought papers to prove tax credit was still available. I showed him it was over by date on the printout, so he continued farce by going away, and coming back with another printout, which I said wasn't dated, he left and returned, then agreed it was over, and that they just weren't aware it was over, so they would give us another maintenance contract for free. I said we had only been going to buy car now, because of tax credit, so there was no reason to buy a car today, without a looming deadline. I said we're hungry,so will discuss new offer over lunch.At this point I should have asked for check back, but since I was already told that I would get my check back when the car came I didn't even think about it. They said don't make a decision until you see the car. We of course weren't hungry as we had lost our appetites over all the cow poo! I asked my husband if he wanted to check out Landmark, where friend had bought. My husband was very disapointed we weren't able to buy a new car as he thought I deserved it, after all I'd been through, between the accident, injury issues, and then Damerow(or he just wanted a pretty new car). At Landmark a very helpful saleswomen verified that yes they knew the credit had expired. She showed me exactly what I wanted, to my surprise, because Damerow had to get what I wanted from Olympia. As I told Damerow I really wasn't going to buy today we just hoped to see a car in white with leather. She stopped a dealer trade so I could have it, if I decided I wanted it. Should have clued me in, but I'm slow. She matched the price I had from Damerow,that I originally got from Canby, but not the additional maintenance plan that was Damerow's last offer. At this point I would have paid more, rather than go back to Damerow, so that wasn't an issue. She told me yes, it was a good price, but they would still make something on the deal:)I told her I thought they just did this for the fun of it! The Landmark business manager offered us add ons, and respected our decision. No pressure? Oh, and it turned out the car I bought fom Landmark, with 2 miles on it after my test drive, was the same car Damerow said was coming from Olympia with extra miles on it. What were they going to do with my car, to get the mileage where they said it would be? Yes it was the same vin# as the printout Damerow gave me about the Olympia car. Happy ending right? Not! I drove up to Damerow in my new car, which the sales manager, Jake asked if I got from Landmark. He said Landmark called, and said the trade was off, as it was sold. He added he also thought the rebate was still in effect, when I told him was the reason for our bailing out. He then told me, since I didn't call, (which I did a couple of hours before, before I purchased at Landmark, but Matt didn't return it)I had to wait until morning to get my check back. The same check Matt had said, I could get when I came in to get my car. I gave them extra time the next day, and returned in the afternoon. Was told to sit on couch and wait.....After short wait, I was afraid I might lose it, so called my husband to save me from myself, and I left. He drove from the eastside to pick up check. The 4th person to tell us he thought the credit was still in effect, said he was in a meeting upstairs and he would have to inform the staff of this fact. He then told my husband that the check was already in the system. Upon hearing this, I went to my CU to find it had bounced. I then put a stop on it, so it won't keep racking up charges. Luckily I had paid Landmark from the other account. The one I funded to cover the new check I was going to write to Damerow, to replace the one I told them not to use the morning before. One more issue that at this point I didn't know was an issue. I was watching the 2K charge to my credit card that had been pending all this time. I knew how that worked. It would expire, and I wouldn't actually be charged if they didn't finalize it at Damerow. Yep, 24hrs after I asked for my check back they finalized the pending charge. I called visa to verify that was actually what had been done. Visa was very helpful, so in the end it won't be a problem, but good grief! Expensive learning experience? Could have been worse...I got out! I've read other peoples experiences...To bad I read them after my shopping trip, not before Update: Young Matt called today 4/9. He said he was returning my call. He didn't realize that it was made on the day of my car purchase 4/6 (The call I made from Landmark to tell Damerow we were definatly not accepting their last offer). I told him that the mistake about the tax credit, what I considered a lie, was the deal killer. He then accused me of sneaking around behind their backs, prior to when we actually went to Landmark, and before we went in to Damerow to cancel the deal. He also told me the tax credit was still in effect, and read dates and dollar amounts to me. He said I should check it out, I assumed since I had bought one? He also said before or after the reading of the info, I don't remember, that it was cancelled because it ran out of money, but no one knew it.I told him they knew it at Landmark. I said something about slimy tactics, as he was giving his revised version of what happened. He said he was a good saleman and he didn't need to lie to sell cars, and I was a liar, and the worst customer he had ever had. By the end of the conversation, I was shaking and he was speaking loudly and not letting me comment on his tyrade. He then hung up on me. At this point if he had appologized for my inconvenience, I would have accepted his apology and gone about my financially strained life, with my pretty new car, and chalked the ordeal up to one of life's downs, that make you appreciate the ups. Instead I'm back here trying to type away my frustration. OK, done....Unless I have something positive to say:) Update: This is as positive as I can get...I talked on the phone to the other Matt who as it turns out is the general manager. He was not aware that Brett told me it was no problem waiting until I transfered funds. He was not aware I called at 9:15 the next morning and said I would write a new check, to reflect the 2k difference after cancelling the add ons, and pick up the old check, or that Matt said that it wasn't necesary to come in, we could do it later. He was not aware I called within an hour of leaving damerow to say I would be in to get my check, but Matt didn't return my call. He wasn't aware Matt finally returned my call yesterday 4/9/10. He wasn't aware that Matt continued to read me outdated information about Tax credits, or that he acused me of being a liar and went on and on about what a terrible person, and a customer I was. He said it is my fault for writing the check and not having 30,000 in my checking account when I wasn't planning on buying a car, or trusting the finance guy, or the salesman to do as they say,(true enough, duh, at my age you would think I would know not to trust anything you are told, by anyone at a car dealership, at least Damerow). Wouldn't it be nice if I was credited 2000.00 to my credit card, without having to go through the dispute process. The older Matt said they would:) More

I found the vehicle I wanted on CL - it was listed with Damerow Ford. I live 120 miles from Damerow, so most of the discussion and negotiation was conducted with Matt on the phone. It's always a risk to sh Damerow Ford. I live 120 miles from Damerow, so most of the discussion and negotiation was conducted with Matt on the phone. It's always a risk to show up at a dealer to buy a used car, you never really know what you might get. As it turned out, Matt was honest, helpful, attentive to my concerns, and bent over backwards to work with me. I took the train to Portland on a Sunday and Zach picked me up at the train station in the vehicle I wanted. Zach was well-informed about the vehicle and if he didn't know something, he said so. Even the financial representative was animated, friendly, explained options, and was very helpful. The Damerow team I worked with was simply first rate, trust worthy, and committed to making sure I got what I wanted. As far as a car buying experience goes, it was positive and even a little fun. If I buy another used car or new Ford, I would call them and ask them to help me out with it and I know they'd gladly do so. More

Ok I go in buy a car for what I want, then after I work the deal, I go in and sing the paperwork they throw a warrenty on me for $2788.00 and some window etach crap for an extra $400.00, telling me my car the deal, I go in and sing the paperwork they throw a warrenty on me for $2788.00 and some window etach crap for an extra $400.00, telling me my car might get stolen. So I singed the warrenty stuff, and did my research, and check all this stuff out. After I did my reasearch I canceled every littel ad on they threw at me, which was a waiste of money. Come to find out the car was still under a warrenty so no need for that. Then after 3 days the guy calls me back with a attiude, saying I made them look bad because I told them I was preapproved, and he said I wasn't, which I was because earler that day I talked to the bank and was confirmed I was. So they talked me into going threw there bank because they can get me a better rate which they did and I was pleased with. So I contaceted this bank, and they confirmed I was approved, and I went back in and singed paperwork. Now 2 days later I get a call, and they tell me, I am not a member and they dont have a car deal this brett guy is a idiot, because later on they said they would have to set me up to be member which the lady said she told this brett guy he had to do. So I assumed as a customer he had it taking care of. This guy has a small man attiude and think his shit doesnt stink, and sucks at being a finance guy, and made me feel like I was anoying him, being there sorry buddy if you didnt make any money off of me. Oh by the way the sales crew is ok but the manager is a pretty cool guy as well. More

This dealer lied and lied to us..beat around the bush about numbers wouldn't give us the amount of finance. It was a TERRIBLE experience, they are the most unhonest people we have ever dealt with. about numbers wouldn't give us the amount of finance. It was a TERRIBLE experience, they are the most unhonest people we have ever dealt with. I would NEVER purchase a car from them! They covered their face and talked about me while I was at the dealer. It was awkward. I felt like i was about to get the most ripped of deal of my life. I was very nice and pollite but they were not so. They wanted a bunch of money down. Pass this dealer up, there are much better prices eleswhere. Good luck! More

My wife and I came in on a Sunday, armed with all the info we needed, including a purchase plan thru my employer totally expected to be jerked around. But found our salesman Aaron Jungwirth to be very kn info we needed, including a purchase plan thru my employer totally expected to be jerked around. But found our salesman Aaron Jungwirth to be very knowledgable about not only the car we were interested in but went out of his way to research my employee plan and assist me in buying the car thru my plan. Later that night my wife and I had to laugh about how we had put up our guard expecting to be run thru the mill, yet were totally taken by surprise due to Aaron's professionalism and honesty.Still not a huge Damerow fan, but definitley a huge Aaron fan! Thanks Aaron! More

I came in to by a Fusion. I had done my homework and was prepared. A.J (Mr. Jungwirth) was informative, helpful and very pleasant. Not at all what you normally think car salesmen are like. I left buying the prepared. A.J (Mr. Jungwirth) was informative, helpful and very pleasant. Not at all what you normally think car salesmen are like. I left buying the Fusion , feeling very confident that I had gotten a fair deal. I would definitley by from Damerow Ford if A.J. was selling me the car!! The only thing that could have made the deal any more perfect was if A.J. WASN'T married!! More

We had a total of four different sales people talk to us during within an hour. The young man who helped us first was very sweet, but when it came to talking about price their were three others involved. We during within an hour. The young man who helped us first was very sweet, but when it came to talking about price their were three others involved. We had settled on a price with Joe, including a hand shake, but it changed quickly and we got the run around. Joe even called the dealership we were heading to next, to see if the car we were going to check out was still there. He lied and told us it had sold, however when we drove up the street to the other place it was still there. It was the worst sales experience eith of us have ever had. More

After trading my vehicle for a truck from Damerow Ford, I get a call from Jerry a WEEK later telling me they couldnt get me a loan. Of course I brought their vehicle back and got my car back...I demanded for get a call from Jerry a WEEK later telling me they couldnt get me a loan. Of course I brought their vehicle back and got my car back...I demanded for my downpayment(check for $1000) to be given back to me, but Jerry told me I would get it in the mail. So I waited another week, when to my surprise I find my checking account to be completetly overdrawn! Instead of mailing me my check, they deposit it! Causing me to have 13 overdraft fees, a bounced check and late car payment. I contacted Damerow for a full week about this problem. ALL I WANTED WAS MY MONEY BACK that they stole! Finally after talking to 3 different sales managers, GM's, finance people I got my $1000 back. BUT, they refused to pay for the overdraft fees that THEY created! 13 overdraft fees equaling $455! Why should I have to pay for something I didnt do? They stole my money, ruined my bank account, caused me to have a late payment on my current car... I told them I was gonna get whats rightfully mine. I will take them to court! I DO NOT RECOMMED THIS DEALERSHIP TO ANYONE! If you have questions and want to contact me, please do so at pansylosnocar@yahoo.com More

On Saturday January 24, 09 my Ford Taurus experienced a failure to start condition. I had the vehicle towed to Damerow Ford and was later advised that the fuel pump had failed. It was recommended that in a failure to start condition. I had the vehicle towed to Damerow Ford and was later advised that the fuel pump had failed. It was recommended that in addition to replacement of the fuel pump the fuel filter be replaced and a minor vacuum leak at the pcv valve be repaired. The Service Advisor gave me the repair costs and indicated that if all the recommended work was performed the dealership had a special 10% discount. While the price seemed high I had to get the unit repaired quickly and assumed Damerow would charge a price competitive with other local dealers. Accordingly I authorized them to proceed with repairs and the vehicle was picked up January 27. After delivery I decided to check costs with other local dealers. I found that the fuel pump, which Damerow charged $387.67 for, has a list Ford price of $283.38 and is available at all the other dealers for that price. The fuel filter was charged out at $24.95 and other local dealers charge the Ford list price of $19.67. These MSRP prices can also be found online. Labor costs are a more questionable item but based on the work done, as detailed on the Damerow work order, other local dealers quoted significantly lower costs for the work. Based on the above I contacted the dealership the afternoon of January 27 to ask if they had made an error and overcharged for the parts. The Service Advisor promised to look into the matter and promptly get back to me. Having no call by that Friday, January 30, I called and was advised that on checking with the parts dept. they had indicated to the Advisor that the prices charged were “the prices they had the parts on the books for”. The Advisor did indicate he would check further with the Service Manager and advise. The following week I had a routine “customer satisfaction” call from the dealership and advised them of my concerns and that I had not received any call back. They promised to have the situation reviewed. On Friday, February 6, the Service Adviser finally called and indicated he had been instructed to check other local dealers prices and that, having done that he would get with the Service Manager and call me back that day. Having received no calls I contacted the dealership Wednesday February 11. I was ultimately put in touch with the Service Advisor who indicated he “thought he had left a message for me and must have used the wrong number”. In any case he advised that the prices charged are “set by the owner of the dealership” and regardless of MSRP the dealer would not amend the charges. Based on my calls it seems evident that the “discount” the dealer gave was more than offset by the inflated parts prices and labor charges. I am also left with the impression that the dealership routinely sets parts prices in excess of MSRP. I would recommend avoiding this dealership unless you are willing to pay for inflated repair costs. You might also check with BBB on this dealership. They are not a member of BBB and their rating is less than sterling. As for me they will not see my three Fords or me again. Nor will I consider dealing with this company on my next new vehicle. More

Purchased a used vehicle, with low mileage, from Damerow Ford. Before the I even got home the coolant light came on. I added more coolant, a few days later the coolant light came on again. This problem cont Ford. Before the I even got home the coolant light came on. I added more coolant, a few days later the coolant light came on again. This problem continued as I tried to get some resolution from Damerow Ford. I took it to a mechanic who found hydro carbons in the cooling system which indicates it has either a cracked head or a blown head gasket. I've lost total power at 55 MPH four times now. A dangerous situation at that speed when all of a sudden you have no power steering, no power brakes and a sudden reduction in speed. Damerow Ford says too bad for you, should have bought the used car warrantly. Later found out by Carfax, car had been in accident and Damerow purchased it at an auto auction to put on their used car lot. I also have since found out they have an unsatisfactory rating with the Better Business Bureau. I understand why! Buyer beware if you plan to purchase a vehicle from them. Don't make the same mistake I did, I am now looking at a $1,700 repair job on a vehicle I paid over $14,000 for that isn't even fit to drive! More