Damerow Ford

The last part of May, I bought a new loaded F-150, getting the vehicle was okay and as I filled out the tag paperwork for Oregon I was asked to sign a affidavit style form for Veteran tags which I did getting the vehicle was okay and as I filled out the tag paperwork for Oregon I was asked to sign a affidavit style form for Veteran tags which I did. Twenty-nine days later my wife gets a call that I have to get down there right away and sign the same or another piece of paper. That was on a Monday, when I called to verify my tags were in, I was told no one had called. Later that night talking with my wife she understood I had to sign the paper so they could order the tags. I had to go out of town the following day but when I came back I went down there. Well the 30 days were up and they had already sent the paperwork forward to the state, so I was going to have to settle for regular tags. Are regular tags so bad? No I never had veteran tags before and the cars all ran fine and I thought nothing of it. But the opportunity presented itself and yes I wanted them so that is what I expected And here is what really ticked me off. They had my home phone, Cell phone and e-mail address, three ways to contact me the first week, second week, third week, and the beginning of the last week if they were of a mind to. But I believe they are anti-veteran, no other reasonable explanation for it. Why else wait till the last minute and then blame it on the veteran/customer? Well I know they say I can go to DMV myself, but I won't. I only put one set of tags on, thats it. Am I going to go get my first service there? It's free! I'll pass I don't knowingly frequent anti-veteran establishments. More

SUPER PERSON, VERY KNOWLEDGEABLE. WILL RETURN AGAIN. SERVICE DONE ON TIME AND ON BUDGET. KEPT TO MY SCHEDULE AND SHORT TIME FRAME. WILL RECOMMEND HIM AND THIS DEALERSHIP TO ALL MY FRIENDS. SERVICE DONE ON TIME AND ON BUDGET. KEPT TO MY SCHEDULE AND SHORT TIME FRAME. WILL RECOMMEND HIM AND THIS DEALERSHIP TO ALL MY FRIENDS. More

Very pushy and agressive salesmen who did not listed to the needs we expressed. They would then call two or three days later and talk about another vehicle that was not at alll what we were looking for. the needs we expressed. They would then call two or three days later and talk about another vehicle that was not at alll what we were looking for. More

They worked out the best for us and for more to come. I want to get a new mustang in about 3 yrs and I know this is where to go. want to get a new mustang in about 3 yrs and I know this is where to go. More

Very good salesmen. Extremely alert, helpful, and well dressed. Friendly and fast. I could find no fault at all. I wasn't pushed, and I progressed through the sale with no problems EXCEPT for a very lo dressed. Friendly and fast. I could find no fault at all. I wasn't pushed, and I progressed through the sale with no problems EXCEPT for a very long delay to visit with the finance man. A woman ahead of me had to read every word and comma in the contract and held up other customers. Hint to Damerow: put such customers into another room to study the contract and allow the others to proceed through the finance department. I have a few problems with the new car showroom. It needs painting and updating on fixtures. I felt like I had regressed into the 1960s in there. There is a great need for comfortable seating, more magazines, a decent coffee station, and a few more smiles from the staff upstairs as they came through the showroom. I would suggest they keep in mind who is paying their salary. The salesmen could show them how to be friendly. It is all about impressions. Visit a few other dealerships and take some notes. Update, update, update. Otherwise, I was very pleased. The plates arrived in a month and the salesman put them on. I drove away quite pleased and will recommend the dealership to anyone looking for Fords. More

I went in with the intent to buy. A gentleman by the name of Tracy came out to assist me in finding the vehicle I wanted. Unlike most dealerships where the dealers lurk over you like some kind of vulture, Tr of Tracy came out to assist me in finding the vehicle I wanted. Unlike most dealerships where the dealers lurk over you like some kind of vulture, Tracy gave me some room to scope the cars out on my own yet was on hand any time I had a question. To make a long story short(er), at the dealership, if something could go wrong on my end, it did. Whether it was my insurance getting flinchy, or my contacts not returning calls, Tracy stood by the entire time. After the outrageous time that it took for my insurance to finally ship over the right information (a humiliating 5 hours, embarrasing, I know), Tracy still had the patience to help me get the absolute best deal possible. I came in being told that my loan would have 15% interest, yet with all of Damerow's excellent service, dedicated professionals, and great contacts, I drove away in the car I really wanted with an outstanding interest rate. When they say that they will do anything to help you, they really mean it. Tracy really went above and beyond the call of duty to make sure that I got the best deal possible. I cannot suggest them strongly enough. If you are in the market, go to Damerow and be sure to ask for Tracy. The whole crew is simply the best. More

I went in with my 2002 Mustang GT and needed some new tires put on. I had an appointment at 1:30. I get there a litle early give the keys to Gabe who alks around the car and checks the VIN and then tells tires put on. I had an appointment at 1:30. I get there a litle early give the keys to Gabe who alks around the car and checks the VIN and then tells me Im all set and to have a seat in the lounge. IT TOOK THEM OVER 2 HOURS TO PUT TIRES ON!! 2 HOURS!!!! JUST FOR TIRES! I asked them what was taking so long and I was told they only have 1 tire machine and everyones using it, which was a flat out lie, because there were only 7-8 cars in the bay being worked on and they werent getting new tires put on... Even if everyone was using it, I had an appointment...dont tell me to come in at 1:30 if you cant start working on my car till 3:00. Even worse, I came in with a loud squeak coming from my passenger side front end, which I had assumed was either the balljoint or tie rod end, as these are know to go out in mustangs and I have had to get them replaced before. I told Gabe about this before had and asked him to figure out what it was so I could get it fixed. I even asked how much it would cost to change my balljoints in labor and was quoted about 280. Which, I accepted and was just waiting to hear what I needed to replace.... I get the car back and ask what is wrong and I swear they tell me "we couldn't find anything wrong with it, everything looks fine" Are you kidding me? I come in trying to give this place business, telling them to diagnose a problem so they could fix it in return for money and they just tell me "I dunno whats wrong" Geez man, how are you gonna say that to a customer? I took my car to another dealership right afterwards and they figured it out in 5 mins, it was the balljoint. They even took me in the bay and showed me what was wrong and some other things that were getting worn out. So, Damerow mechanics are either really really bad at the job, or they just lie. either way, its amazing this place is still in business. Do not go to Damerow Ford. More

We went into Damerow ford June 8th to look at a 2005 Ford F150. The salesman Jake Person and Manager sold us the world on the truck. They brought us a Damerow certified inspection sheet and went on about F150. The salesman Jake Person and Manager sold us the world on the truck. They brought us a Damerow certified inspection sheet and went on about how there team is the best and they stand behind there truck etc. Well the radio buttons dont work on steering wheel (I was told I could go pay to have fixed by jake person) and steering wheel is bent in from pressure or other force which is pressing airbag which could cause early activation or not activate at all, heater is super loud when turning on and the seatbelt is unsafe for the road because it sticks all the time. There inspection team marked all of these OK on checklist. We were told they will take care of any problems we may have but have fixed nothing. I complained about rust being on the truck all over bottom and bed and was told by manager that there is a unlimited corrosion warranty on truck from ford and if it rusts through it will be taken care of. Well come to find out the warranty is only 5 years and it just expired on the truck and it has rust hole under new bed lining they installed and all underneath truck with a warranty that didn't really exist. (They did spray undercoat but did not fix rust hole after) I asked about the checklist, and why they checked items off that worked, when in turn they didn't. The sales manager gave me a direct statement that the service department assumes things work with visual inspection. Assuming that things work, he said that they cannot physically check everything. Therefore, they have put themselves in a bind now. The service team "assumed" everything worked, and come to find out it doesn't. Showing a consumer a check list of working parts, makes you believe that a full inspection was done. Also, the sales manager specifically stated that the service dept. knew the seat belt needed to be fixed, and when the part came in it wasn't the right one. Then they sold the vehicle to us before the right belt came in. To date, the seat belt is now fixed; however, there are other underlying issues that need to be resolved. After being sold on the vehicle from their sales team that EVERYTHING was in working order, and then shown the checklist that EVERYTHING is in working order, we the customers should not have to "once over" on the vehicle. If the dealership is telling us that EVERYTHING works, then it should. In the end the cruise control doesn't work and the audio functions do not work on the steering wheel. The check list is wrong, as well as the sales team. Not EVERYTHING worked on the vehicle. We want them to live up to what they sold us on the vehicle. In order to make this happen the dealership needs to replace all wiring that they told us was completely cut up, and if the steering wheel needs to be replaced in order for these functions to work, then they need to do that as well. More

Wish I would have read over the other reviews before I began my nightmare of purchasing my car through them! They tell you one thing to get out the door, and its a while different story the next day after began my nightmare of purchasing my car through them! They tell you one thing to get out the door, and its a while different story the next day after you've already signed the paperwork! I have never taken time to write a review like this, but thought it was necessary because I wouldnt want anyone else to go through the hassle I had to go through. Its been 6 weeks since my purchase with them, and I am STILL dealing with them, in trying to get all of my paperwork straightened out. That is absolutely absurd, I have purchased several cars before this one and it has NEVER taken this long to finish up with everything!! I would never ever suggest this dealership to anyone, this place is a joke!! More

truck was not ready at 5pm as aggreed on when i made the appointment a week in advance and when i dropped it off at 8 am, I had to wait until 6:10 pm which made me late picking up my children at daycare an appointment a week in advance and when i dropped it off at 8 am, I had to wait until 6:10 pm which made me late picking up my children at daycare and having to pay additional money to the day care provider for the overtime care. Of course my children did not eat until much later causing my diabetic child to go into insulin shock and requiring medical care that night. All for a brake job on my ford truck............... More