Damerow Ford

Damerow handled my Factory Custom Order of my 2013 Ford Fusion Hybrid efficiently and professionally!**** Background: My beautiful wife drives a 2004 Saturn L300 in excellent condition and my old car wa Fusion Hybrid efficiently and professionally!**** Background: My beautiful wife drives a 2004 Saturn L300 in excellent condition and my old car was a 2002 Saturn SL (which I still love and have handed down in my family due to high mileage). Being a token Saturn family, we were faced with the sad reality that Saturns are not available in newer models... SO..., I did my research and looked at MANY cars, as I knew I was going to be keeping this next one for a while too. That's when I found the 2013 Fusion Hybrid. Looked luxurious and got reportedly better MPG than my Saturn (which was 33-39MPG). BIG REQUIREMENT for any replacement vehicle, which really narrowed the field even after 10-11 years of time. The only issue was that I was not planning on settling for any trade-offs on this new vehicle as I tend to keep them for a while; I wanted exactly what I wanted in the car and gave about 6 Dealers the chance to find it. Being military I believed that allowing a buyer program through my bank was the way to go as it gave me a break in cost. That meant an e-purchase though, which I'm not a fan of in general as I can't get to know the personalities behind the sale. Upside is that I saw more of the personalities than I thought I would. I can tell you which dealerships were stalling for new inventory, which hadn't looked and which decided I was too particular and didn't want my business. After a few offers of 95% solutions being turned down, Damerow Ford in Beaverton was the first to tap out and tell me that a Custom Order was extremely likely. Despite this, I gave the other Dealers some extra (soon to be discovered, wasted) time. That's when I went back to the ones whom knew the reality and weren't afraid to tell me. Mind you, this is a big deal in the car industry because that means that I would need to wait for the order which took around 11 weeks (over the Winter Holidays). That negates the impulse buy aspect. On the flip side, also a big deal for me since I am military stationed in a different state and needed a heads up to fly up and get the vehicle from my state of residence - OR. (Praise be no sales tax!). So the order went in ... wait... status update ... wait ... and then the long awaited call came in with delivery confirmed. After the call, I arrange with my command to fly up later that week in the only very small window I could manage to retrieve the car. Timing is everything and I was concerned that some inconsistency on the dealership's end would delay an otherwise well planned retrieval. My concerns were completely baseless -- Damerow Ford came through though in every sense! From when my flight landed at 7:30pm, my father (whom picked me up) and I went straight to the Dealership which was open until 9pm. Now I had already scheduled to get the car at opening the next day, but was reassured that I could go see her as she was stowed overnight in their service garage to keep her in pristine delivery shape for the next morning. So we stopped off. While not planned, but offered, I hadn't expected much of a warm welcome from the late night staff or even much of an acknowledgement. I was waaay off. The first salesman that walked up introduced himself and I informed him that I was picking up my car the next morning and he smiled, knew my name and walked us over to where she was housed for the night. Being that this was the first time that I had seen her, we looked at everything. The Salesman politely recognized that the situation was well in hand and backed away giving us 10-20min of time to check her out. No pressure, no small talk, no sense of frustration in dealing with another salesman's customer (whom he'd not be making any money from)... nothing. Just professional courtesy that I had assumed dead in the industry. Elated, as she was everything I had intended and hoped for, we turned in for the night. Returning the next morning, my concerns arose again as I prepared for some protracted sales process, when I really needed to hit the road for my drive south back to my home station in CA. I was prepped knowing that they opened an hour earlier than the finance guy was scheduled to arrive and that we'd have to kill some time, but much to my surprise, my salesman (Dale Monahan) had already smoothed that hiccup out by asking if the finance guy was able to come a little earlier due to my rare circumstances. I'm sure that a morning coffee and doughnut were bought in trade, but it happened and he was in about 7 minutes after we were. Process went quickly and smoothly despite my desire for custom Crater Lake vanity plates. ;) I was on the road early enough to make Redding (CA) an early stop and drive through the next morning to my command. This is an uncommon situation handled very professionally by a top-notch dealership. I write this with no reservation as to my sincerity and have already spoken to a few other Oregonian service members about the experience. I fully expect that they may be asked to repeat the process in the near term :) The car is amazingly beautiful and the buzz it is creating down here in CA is generating a lot of discussion. In every conversation and test drive though, Damerow Ford is getting their reputation out there... because they earned it and I'm all about ensuring a good turn is rewarded. - It will be back up in the area later this year for my 20yr HS reunion, and we'll probably swing by Damerow, just to say "Thank You" again... More

As a single female buyer this was the first place I did not feel talked down to, and my buying process was very fast and friendly... I even changed my mind over the warranty and the was no problem with tha not feel talked down to, and my buying process was very fast and friendly... I even changed my mind over the warranty and the was no problem with that. Very happy with my new used car. I primarily worked with dale in charge of Internet sales. More

Will Caffrey is a gentleman and really great to work with. He's extremely friendly, energetic, pretty funny and very knowledgeable. He allowed us the best experience by asking important questions to hel with. He's extremely friendly, energetic, pretty funny and very knowledgeable. He allowed us the best experience by asking important questions to help us understand all our options and guide us to the right vehicle. Will earned our business and we look forward to working with Will again for our next purchase this spring for our daughter's graduation present. Thank you Will, Damerow and Ford is lucky to have you! More

Great experience working with Ben Sterrenberg at Damerow Ford. I knew what I wanted and he helped meet what I was looking for in a specific auto package. I told Ben I didn't want to do a lot of "auto deal Ford. I knew what I wanted and he helped meet what I was looking for in a specific auto package. I told Ben I didn't want to do a lot of "auto dealership dancing" and he held true to my request. Finance guy working the paperwork was great as well. Local boy with six kids from Jacksonville, Oregon. The Damerow team made what is usually a stressful experience very easy. We ended up with a beautiful tuxedo black Ford Fusion Hybrid. Lovin' the ride! Thanks Ben! More

I worked with Kiyoshi on buying my vehicle over the internet. He was efficient and easy to work with. Kiyoshi checked back with me after some time to make sure that I was satisfied and that everythin internet. He was efficient and easy to work with. Kiyoshi checked back with me after some time to make sure that I was satisfied and that everything went well. I had one problem/miscommunication regarding the sale. Kiyoshi took the time to research my concern and provided a solution. More

Do not buy from this dealership. We traded in an old Ford Focus for a new Ford Focus and asked them to do a plate transfer from the old car to the new car. They did it and told us our new plates would arrive Focus for a new Ford Focus and asked them to do a plate transfer from the old car to the new car. They did it and told us our new plates would arrive in a few weeks. After nothing arrived, I received a call from the DMV asking me which plates I wanted to transfer over. I told them that Damerow said we were suppossed to get new plates, and the DMV told me that we should have kept the old plates. The DMV then asked me what happened to the old plates and I told them I that I assumed they were still on the car we traded in. Turns out, Damerow should have given us the plates from the car we traded in, but they didn't, and that car has since been sold. We bought the car in July and still, it is now November, have no plates or registration. Damerow has repeatedly said they would take care of it for us. We call Damerow at least 2 to 3 times a week and they tell us the same thing every time, which is that they are working on it and they will get back to us. When my wife called them today, Brian Ronstadt, the manager, told her that it was my fault because I told the DMV that I didn't know where the plates were and he HUNG UP ON MY WIFE! After contacting the DMV and doing a little review research online, this issue has happened numerous times at Damerow, which implies that they are either very slow learners, or there is something fraudulent going on. We have since contacted a DMV investigator, the Oregon Department of Justice, and Ford Headquarters to try and help us out. They have all opened up a case, so the issue must be serious. Bottom line, do not go to Damerow. More

Horrible horrible horrible!! They are scammers!! They lie and cheat! go anywhere but here! Worst customer service ever! they told me they fixed my problems and then just made it look as so! But didn't! lie and cheat! go anywhere but here! Worst customer service ever! they told me they fixed my problems and then just made it look as so! But didn't! More

The salesmen at this dealer are manipulative liars out to make every $$ they can. We bought a car but signed the papers 6 times, 6 times!! Everytime we went back they told us a new story--- lies to make mor make every $$ they can. We bought a car but signed the papers 6 times, 6 times!! Everytime we went back they told us a new story--- lies to make more $. Luckily the Sales manager was on our side and could see what had happened. He took very good care of us in the end, but it should not have taken 6 times to get to the final paperwork! Do NOT interact with Dave Stone! More

From initial contact through final purchase, working with Kiyoshi was a great experience! He is friendly, attentive, professional, very knowledgable and has a good sense of humor! Highly recommended! Kiyoshi was a great experience! He is friendly, attentive, professional, very knowledgable and has a good sense of humor! Highly recommended! More

Chris Blackburn worked very hard with me to pick out and deliver a 2013 Mustang as an anniversary/birthday gift for my wife. In addition to helping me find exactly the right car and exactly the right optio deliver a 2013 Mustang as an anniversary/birthday gift for my wife. In addition to helping me find exactly the right car and exactly the right options, Chris went FAR out of his way to help me keep the purchase a surprise. He let me keep the car at his lot until the big day, worked with his staff to not contact the house and ruin the surprise, and facilitate the trade-in of my wife's old car without her knowing. I really appreciate the extra effort that Chris and the Damerow team put into my purchase and, bets of all, my wife absolutely loves the car! I'd definitely recommend Chris for anyone who is looking for a personal touch on an important purchase. More