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Damerow Ford
Beaverton, OR
243 Reviews
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Showing 243 reviews
November 27, 2024
We came to Damerow Ford after I went to another Ford dealership, when I informed the salesman at the other dealership that I wanted the V-8 Coyote motor in an F150 - he stopped me and debated my decisio dealership, when I informed the salesman at the other dealership that I wanted the V-8 Coyote motor in an F150 - he stopped me and debated my decision for a good 15 minutes! At that point I knew I was not purchasing from the other dealership, having been in vehicle sales myself - I was always told ‘the customer is always right’; obviously this was only true if your purchasing thoughts line up with what they had at the dealership! We bought both a 2024 F150 XLT and a 2024 GT Premium Mustang: California Special. First I worked with Josh Sharpe, the guy was absolutely brilliant and awesome with his ability to make me feel comfortable in finding the right F150. Then he drove me home to show my wife a GT Mustang (although the car was wonderful, due to a recall - we couldn’t buy it) which she absolutely loved. Then General Manager Brian Ronstadt did an excellent job helping bring the Mustang from Southern California to Portland. We will take delivery next week! I can not say enough about these gentlemen; they did everything in their power to get the deals done and Brian gave us a beautiful loner Mustang GT Premium until the GT/CS arrives in town. To top it off, we get free gas on Brian’s (and Damerow’s) dime while we wait for that awesome Ford product from California (pun intended). Thanks Brian and Josh for getting everything right, we will be back the next time we’re ready to buy! More
by Bryan S. Gwinner
Employees Worked With
Josh Sharpe & Brian Ronstadt
October 15, 2024
Brought my car in for service. Service went well, but I found out that their system automatically sends your information to the sales department. While waiting for news on my car, Service went well, but I found out that their system automatically sends your information to the sales department. While waiting for news on my car, sales texted me to ask if I wanted to trade in my car for something "newer and nicer." If I wanted to sell my car, I would have contacted SALES and not SERVICE. So shady. When I complained to the service department, they confirmed that the system gave my information to sales, and that I was not the only service customer to complain. More
by Nothankyou
Employees Worked With
Ryan
August 31, 2024
I bought a Mach E on Thursday and couldn't be happier with my experience! Chase Shank found exactly what I wanted and made the entire experience a breeze. My first electric car and leasing experience was with my experience! Chase Shank found exactly what I wanted and made the entire experience a breeze. My first electric car and leasing experience was 100/100 More
by Marnym
Employees Worked With
Chase Shank, Kris
August 15, 2024
They don't stand behind the vehicles they sell. I paid out the nose for a used bronco sport with extended warrantee (purchased during covid), and the service department refuses to fix known problem I paid out the nose for a used bronco sport with extended warrantee (purchased during covid), and the service department refuses to fix known problems that Ford has issued technical service bulletins for- while the vehicle is still under the regular warrantee. Supposedly they ordered the parts 5 months ago. Called to check in- oh, they didn't order the parts. They're just ignoring me and the problem with the car. The extended warrantee is literally worthless. Don't get me started on the issues with the reception. You ask a question, they don't respond - just transfer to an unidentified voicemail box. I think the parts and service departments must be at war, and the employees just punish the customers. More
by missmymazda
Employees Worked With
receptionist, 3+ service technicians
August 14, 2024
I went to Damerow Ford and worked with Chase Shank, he helped me pull off a big surprise for my husband for his 40th birthday. His customer service was excellent in helping me find just the right car for helped me pull off a big surprise for my husband for his 40th birthday. His customer service was excellent in helping me find just the right car for the right price! I would highly recommend! More
by kyaguda
Employees Worked With
Chase Shank
August 07, 2024
I won't be returning for any work that isn't completely covered under my warranty because this place isn't great and I advise you get a second quote for any of the work they're recommending. So far I've covered under my warranty because this place isn't great and I advise you get a second quote for any of the work they're recommending. So far I've only had terrible experiences here. They refused to replace all 3 of my engine mounts that I requested, only doing one, which then failed and needed to be replaced which was caused by the other mounts being worn out. They also ignored my request for an oil change wouldn't give me an explanation on why they wouldn't replace my 3rd mount. They also take forever to call back and no one seems to answer the phones if you miss their call. The work seems to be extremely overpriced for the area. They charged me 1,200 dollar to have my temperature sensor replaced and quoted be over 600 for a brake replacement that Les Schwab said should only cost 250. Finally despite me telling the sale department that I wasn't interested in selling, I was asked to come in and get a quote for the sale of my vehicle. More
by Samc
Employees Worked With
Ryan Rummerfield
August 06, 2024
They took care of the the sale of the rig quick and smoothly. Chase did everything he said he would do, all the way until I drove off the lot. smoothly. Chase did everything he said he would do, all the way until I drove off the lot. More
by brada.hollabaugh
Employees Worked With
Chase, Ryan Rummerfield
June 10, 2024
I wish I could rate this location 0 stars. Please don't come here. This location failed to provide the basic customer care any decent dealership would provide. I brought in my 2013 Ford Esc Please don't come here. This location failed to provide the basic customer care any decent dealership would provide. I brought in my 2013 Ford Escape for a recall service. I was assigned the service advisor, Robby and he was absolutely horrible and failed at communicating with me. I took in my car at Thursday 7am, confirmed my cell with Robby in case he needed to reach me, received what appeared to be an automatic text from him providing me with an additional number to call/text for updates around 9am. I texted him a few hours later asking for any updates/new info - not a word from him. The receptionists were kind and patient, allegedly left notes on his desk to check in with me. At one point, one of the women I spoke to left a note for his manager as well so they were in the loop. My car ended up staying there overnight (no one told me anything) and I had to change my plans and figure out a ride to work for the following day. No loaner or rental car was offered. Come Friday morning, I call again, leave a voicemail - still nothing from Robby. He FINALLY calls me Friday around 10am saying he did call me and left a voicemail, informing me my car was ready yesterday. I call bluff, but sure. Turns out, nothing was done to my car so the whole appointment was pointless. Robby failed to communicate the situation and make it clear what was happening. At this point I was just eager to get my car back so they ended up delivering my car to my work. The guy who delivered it just handed me the keys, didn't confirm ID, name, situation - nothing. I could've been a stranger and he just handed the keys freely. He also altered my car settings and left all the protective plastic/paper gear in my car. Friday afternoon, a separate woman from the sales department reached out trying to mend the situation. She emailed the service manager to keep him in the loop and resolve the problem. Admirable efforts, but honestly, I was just fed up with everything and made an appointment at another Ford Dealership to assist me. Again, please don't come here. My experience with Robby (and the whole service department at this point) has been unprofessional and they all lack basic communication skills. As I read the reviews again, I'm seeing others had a similar experience to mine. I should've done better detective work. Do yourself a favor and take your Ford to another service department. More
by ivillagomez
Employees Worked With
Robby Ben
