Damerow Ford

I just bought a new Focus Hatchback from Dale Monahan. I had come close to purchasing the vehicle at a different dealership over Labor Day, but had just moved into town and hadn't quite completed setting up had come close to purchasing the vehicle at a different dealership over Labor Day, but had just moved into town and hadn't quite completed setting up my new credit union account and transferring money. When I indicated that I would need to wait a few days for those things to happen, I felt pushed and pressured -- as if I wouldn't be able to get a decent price if I didn't buy before midnight on Labor Day. That type of approach doesn't work with me at all. I hadn't bought a new car in 13 years, so it was not only important that I get the car I wanted, but that I also feel good about the experience. I had done my research before I went into Damerow and saw Dale and had gotten multiple quotes from him and other dealerships in the region. I knew what other places were selling the car for and Damerow offered the best price. Driving different cars and shopping via the internet before you go in to make a deal is the only way to go. I spent less than 90 minutes at the dealership and that included the final test drive, financing paperwork and time spent looking for the color vehicle I wanted at other locations since Damerow didn't have it in stock. When I told Dale what I wanted, he actually listened to me (what a concept!). He did not try to push me into a more expensive vehicle or pressure me in any way. Dale may be in the business of selling cars, but he doesn't come off as a typical salesman -- no song and dance, hiding the ball or fakey friendliness. Just straightforward and helpful. I appreciate that approach. When the car came in last night he stayed late to accommodate my schedule and spent time walking me through all the features on the car. Even though the deal is done, I feel confident that Dale will assist me if I have any additional questions or issues. This was not a big sale for him (under 20K), but it was a big purchase for me. Many dealerships tout themselves as offering no-pressure sales, but I actually found that to be the case in my experience with Damerow. More

My husband and I were the owners of a 2003 Chevrolet Suburban. Now that our kids have their own cars, we don't need the room like we used to, so we were looking for a newer used car and found a 2013 For Suburban. Now that our kids have their own cars, we don't need the room like we used to, so we were looking for a newer used car and found a 2013 Ford Escape with almost 33,000 miles online that caught our eye. Larry the Ford guy was our sales rep and made our car buying experience a breeze. He was knowledgeable about the car and was with us the whole step of the way. We gave our price of what we wanted to spend which included our trade-in and they made it happen. We also ended up with a great deal on having bumper to bumper protection if anything goes wrong with the car (even all the electronic gadgets) for the next 7 years or 100,000 miles. This gives us a piece of mind since the car already has almost 33,000 miles on it. More

My overall experience at Damerow ford, I would say 5-star. I bought a pre-owned Ford Mustang V6 Premium 2012 just a couple of weeks ago. I saw some deal online and never had an intention to buy it out 5-star. I bought a pre-owned Ford Mustang V6 Premium 2012 just a couple of weeks ago. I saw some deal online and never had an intention to buy it out the same evening. After work I thought I would visit the showroom look at the car and would think of it after giving a test drive. The moment I entered, people greeted me well. Let me tell you I bought that car in 2 hours and have driven it back home that night itself. It sounds crazy for a guy who never ever thought I would buy it out just in two hours of discussion without even having an intention to buy it on the same night. Alex Khan was my sales person and he took me back to car showed me asked me to test drive, it took about half an hour, though I wanted to make it early and go back home, I followed the route suggested by him and took about half an hour. And see, in next one and half hour, the car was at my home. They were extremely helpful and convincing me in every aspect except for the price which is reasonable as the car was already on sale (originally 22k but 19k was the selling price) it had 29k miles on it and as it is certified pre-owned they gave me warranty up to 100k miles. They were firm on the price but were able to convince me in other aspects. I was just sitting there for one hour and everything was so fast and quick let it be getting the car ready or the paper work. they were able to arrange me financing, insurance and everything. They promised me several other things as I was continuously bargaining on price as they were firm, and I think they were able to do everything they promised. Even after couple of weeks when I visit the showroom with some problems or for car wash, my sales person recognizes me by name and greets well and helps me out in getting things together in the showroom. They would even help me getting my other things related to car get done as in few scratches here and there while parking and all for a real cheap which costs me around a few hundred bucks at other auto-body paint dealers. I would definitely prefer Damerow ford and would suggest to any of my friends in future. They always give me peace and keep me happy when I visit the showroom relating to car by not losing several hundred dollars. Last thing even other persons who work there in fact keep asking you is everything fixed and whether I am satisfied during the visit which gives me a feeling of relief and best way to say bye. Extremely customer friendly. More

Overall our buying experience at Damerow Ford was good. I would like to highlight two encounters that somewhat tarnished an otherwise outstanding experience. Both of our somewhat negative encounters have to would like to highlight two encounters that somewhat tarnished an otherwise outstanding experience. Both of our somewhat negative encounters have to do with last minute attempts by Damerow Ford personnel to sell us products that would add to the price of our chosen vehicle. We had ordered a vehicle approximately four weeks before the delivery date, and were in contact with Damerow during that entire period, so there was ample time and opportunity for them to let us know of other products they were offering. We would have then had time to consider these offerings and decide whether they were something we would like to invest in or not. However, we were not given that opportunity. The first product offered at the last minute was a "Northwest Protection Package," that included a polymer paint sealant for the exterior, and some kind of interior protectant. We were told that the normal price was $1,495, but that if we signed up that day, as new customers our price would be "only" $995. The strategy was to first tell us we had a problem: "Your car has a bad paint job", then to say that only Damerow Ford had the solution. We had to make the decision right then. There was no brochure, or any other data provided on what the protection package would involve. The salesman did not even know what products were used other than "polymer." We declined that offer. Later, I did some checking and found that ordinary auto detailing shops apply polymer sealants for as little as $50, guaranteed for two years. If what Damerow was offering really was worth 20 times more than what the detail shops offer (40 years of protection??), it would be nice to know what it is, so that we could make an informed decision. The salesman helpfully told us about all the other options we could order with the car, so why not mention this as well? It just seemed a little "fishy" to us, and we are glad we didn't go along with his suggestion. The second somewhat negative encounter we had was when we spoke to the finance person regarding financing for the car. Again we were told we had a problem, and only Damerow Ford had the solution. The problem was that we were buying a highly technically advanced vehicle, and that repairs are extremely expensive. The solution was a Ford Extended Service Plan. When we asked if we could buy the plan later after doing some research, we were told that as soon as the registration information goes through the DMV, the car is considered a "used car" and the only kind of plan we could buy at that time would be a used car ESP, that would be much less favorable. Therefore we needed to decide right then whether we were going to buy one or not. This time we went along with the suggestion and added $2235 to our finance contract for the 7 year 75,000 mile, $100 deductible plan. Later, I checked the Ford website, and found that customers can buy a new car contract any time within the first year or 12,000 miles of the car's life, with no surcharge added to the cost. So what we were told at Damerow was untrue. Furthermore, we could buy exactly the same contract directly from Ford for less than the price Damerow charged us. For these reasons, we immediately called Damerow Ford and requested a cancellation of the ESP. We are now waiting for a refund to be sent to our lien holder, but are told by Damerow that it could take up to 90 days. In conclusion, we want to say again that overall we had a very good experience purchasing a vehicle through Damerow Ford. They offered a very good price on the vehicle of our choice, and went out of their way to find one in regional inventory that matched our requirements. They did not charge us for the dealer swap they had to initiate in order to get the vehicle. We were just a little bit disappointed that we were presured, a bit dishonestly, to purchase a couple of options that would have added over $3,000 to the price of the car. Please beware! More

I would recommend this dealer for one reason - David Stone. I first met him, took a test ride, decided to order a car from the factory through him. To check the price, I went to USAA.com. That put my em Stone. I first met him, took a test ride, decided to order a car from the factory through him. To check the price, I went to USAA.com. That put my email address out to several dealers through the internet sales people. That complicated my dealing slightly but I got back with Dave when I came in to buy the car. Dave handled everything with dispatch and eliminated any problems. The car was not exactly what I wanted (interior color) and missing one option. The option was installed, Dave pointed me to an aftermarket upholstery shop. The business/credit manager sold me an extended service agreement, which sounded really good and would be IF the car was a primary vehicle and lots of miles driven annually. It is not so I decided to cancel the Extended service agreement, except I couldn't get any return calls. I came back into the dealer, Dave saw me, asked if there was a problem, I told him, he took care of it in less than two minutes. damerow gave me a good price but as lond as Dave Stone works there , I will recommend Damerow to evryone with one caveat - ask for Dave Stone. He'll do right. More

The dealership and employees never left anyone hanging around without checking with them and everyone was very friendly and curtious in helping, weather looking or answering questions. around without checking with them and everyone was very friendly and curtious in helping, weather looking or answering questions. More

Chris showed us a CMax Hybrid vehicle and we were so impressed that I purchased that evening, the second time to test drive one! His professionalism, ability to work with the Ford team, and continued h impressed that I purchased that evening, the second time to test drive one! His professionalism, ability to work with the Ford team, and continued help with any questions (all the updated features) we've had make this purchase a delight. The outstanding features and performance of the CMax have me smiling! More

It was a pleasure to work with Kyoshi, and we love our new vehicle. I hate a hard-pressure approach to sales, and did not experience it at Damerow. It was a very pleasant experience. new vehicle. I hate a hard-pressure approach to sales, and did not experience it at Damerow. It was a very pleasant experience. More

We began our experience with Malcolm Lewis. Malcolm was amazing. Knowledgeable about all the cars on the lot. A great guy to be touring the vehicles with. We settled on the Fusion. 2.0 eco boost. Once amazing. Knowledgeable about all the cars on the lot. A great guy to be touring the vehicles with. We settled on the Fusion. 2.0 eco boost. Once we had the choice completed we were then introduced to Kiyoshi Tsuji. It was a seamless move. We were now working with Kiyoshi. Kiyoshi knew what we wanted and took over from there. The car we wanted was not in stock so Kiyoshi set out to find our car. He worked tirelessly on this search. We happen to choose a very popular model for Ford so it was not as available as others. That didn't stop Kiyoshi from finding the vehicle we wanted. He found a couple we considered, and once we did decide on the one, Kiyoshi had it moved it from the other dealer to his location and it was done in a matter of days. We were notified every step of the way of the progress. Once the car was in, the matter of purchase was made very simple. We felt we were given a wonderfully fair deal and we then progressed to Yousif Yasin. Yousif handled the final documentation and payment along with the pitch for additional coverages, etc. I usually hate this part of the car buying experience! On this day, I had a blast. Yousif was non pressure, but very informative and helpful, not to mention someone you will genuinely enjoy talking with. We did purchase some additional plans and felt great about it. I scored Damerow across the board with a solid 5 and if I could choose a higher number I would. I highly encourage your next car to be a Ford and to purchase that car from the professionals at Damerow! You won't be disappointed. More