Damerow Ford

Worst service ever I've never had such horrible service in my life. I went in to get a recall done on my car. They never told me how long it would take, didn't offer me I've never had such horrible service in my life. I went in to get a recall done on my car. They never told me how long it would take, didn't offer me a shuttle or ride to my home, never apologized for continuing to push back the time it was ready and gave it back to me with a new problem! The customer service was despicable. I called twice for a survey to be sent to me and they never sent it. Damerow Ford Service is a disgrace. More

Excellent. Best experience in car buying Cris Moore knew my price range and only showed me used cars I could afford, no high pressure to upgrade. I was treated with complete courtesy by all s Cris Moore knew my price range and only showed me used cars I could afford, no high pressure to upgrade. I was treated with complete courtesy by all staff and all steps of the process were explained to me in detail. When asked if I would recommend Cris to others looking for a used car.....ABSOLUTELY, in fact I already have. More

Awsome! I was very happy with my entire buying experience at Damerow Ford. Everyone was very friendly, helpful and professional. The whole process moved very I was very happy with my entire buying experience at Damerow Ford. Everyone was very friendly, helpful and professional. The whole process moved very swiftly and before I knew it I was driving home in my new car. More

Terrible!! don't go here Call to check on a vehicle that was online here. Was told yes it's available he was looking at it right then. Drove over an hour to find out it had be Call to check on a vehicle that was online here. Was told yes it's available he was looking at it right then. Drove over an hour to find out it had been sold two days ago. Liars!!! Do not shop here ever!!!! More

Great buying experience! We recently purchased a Ford Escape from Damerow Ford. We had a very positive experience all because of our salesperson "Larry the Ford Guy." He was We recently purchased a Ford Escape from Damerow Ford. We had a very positive experience all because of our salesperson "Larry the Ford Guy." He was very professional and we never felt pressured. He answered all of our questions, explained all of the features of our new vehicle and followed up with us a couple of days after our purchase to see if we had any questions or concerns. Excellent customer service. If you are looking to purchase a Ford, go to Damerow Ford and ask for "Larry the Ford Guy!" More

horrible service They're very aggressive in their sales approach, to the point of being repulsive. The paperwork process is long and arduous. Buying a house is easie They're very aggressive in their sales approach, to the point of being repulsive. The paperwork process is long and arduous. Buying a house is easier. Place is poison. More

Caution We recently purchased a 2015 pickup. We were offered a fair price, but the real reason we bought at Damerow was the salesman. He helped us buy a truck We recently purchased a 2015 pickup. We were offered a fair price, but the real reason we bought at Damerow was the salesman. He helped us buy a truck, he didn't "sell" us. Cordial, polite, thoughtful, and accommodating. Five star rating. We paid cash and obviously that insulted someone because things have gone south since then. The washer fluid under the hood was empty, windshield still had the suction cup marks, (never had been cleaned, window caulking remnants in the vehicle, etc. All of that would have been overlooked if they had sent us the title so we could license and insure the vehicle properly. Here I sit nearly 3 weeks, numerous phone calls (and promises & excuses) after delivery, and I still don't have title. 1 star rating for after sale service. If you buy from Damerow, don't leave before you have EVERYTHING. More

I was lied to in order for them to make a sale. Salesman Colton Hanson lied to me in order to make a sale. He told me I would have a 3 mon/3000 mile warranty on the 2012 Ford Expedition I was going Salesman Colton Hanson lied to me in order to make a sale. He told me I would have a 3 mon/3000 mile warranty on the 2012 Ford Expedition I was going to purchase. I bought the truck and very quickly brought it back for a problem with the transmission. Colton told David in Service I have a 3 mon/3000 mile warranty so the transmission was covered and he would get him the information he needed. I was told over and over by Colton not to worry, it was covered and would be fixed. They had my truck for 2 wks. I was finally told by Service that Colton was now saying I do not have a warranty. I went in to talk to him and he said, yes he told me I had a warranty, but it does not matter what he told me, it only matters what got put on the paper work. Then he told me there is really nothing wrong with my truck, service just said there was so they could make money. That is how they make money. I had my mother record the conversation on her phone with Colton, and the two other managers who basically told me the same thing. To bad for me. Although Colton admitted to management he told me I had the warranty, management would not honor it. I sent an email to the owner Dan Kaiser to give him the opportunity to do the right thing and he failed to respond at all. My next stop is the Better Business Bureau. and possibly K-2 ON YOUR SIDE. They love stories about companies who screw over customers. This dealership has NO INTEGRITY. More

Edge of discovery! After shopping online,my wife and I went to the dealership hoping to trade up her explorer For a more fuel economic AWD. The courteous and helpful co After shopping online,my wife and I went to the dealership hoping to trade up her explorer For a more fuel economic AWD. The courteous and helpful consultant was able to direct us To an affordable pre owned Edge my wife is thrilled with! Thanks George for working with us And for the great deal you worked out for us! More

Looks Good but Service Isn't In 2005, we bought an Excursion from Damerow and were pleased with the sales team but had poor experiences with the service department and so went els In 2005, we bought an Excursion from Damerow and were pleased with the sales team but had poor experiences with the service department and so went elsewhere for service. When we received a postcard from Damerow asking to buy back our Excursion (they don't make them anymore) we decided to go in and talk with them. We met a very nice salesman, George, who helped me look at a smaller vehicle for my son to drive. In the process of "dealing" with them on the buy back of the Excursion and then buying the used car for my son, I met Brain the Sales Manager. So far so good, after I was able to get what we wanted for the Excursion. I then took in the used car that week to my mechanic to make sure that is was safe and reliable for my son who would be driving it soon. Come to find out is had a pretty good leak in the valve cover gaskets. I called George right away to tell him of the find. He said he would get his sales manager to call me immediately. Five and a half hours later I received that phone call. I explained to Brian, the sales manager, that I was not happy to find out about the leak and that his inspection team should have known about it and that since they had steam cleaned the engine it felt to me as if they were covering up the fact that it leaked. He said he would find the service report to see what the mechanics had said about the leak and told me the steam cleaning was done by $12/hr employees with headphones on. I believe that if you care about your cars you are selling, that your mechanics should take care of such an issue and that if that kind of issue was missed then maybe your detail crew should be trained to tell the mechanics if they see such a leak when detailing out the car. Brian then told me he would like me to bring the car in to him to let his service look at it. Considering the poor service we had on our previous vehicle and now this one and since it had been over 5 hours ago since my phone call, I had already authorized my mechanic to repair it. He then told me he could not pay for the repair since it was not his shop but if I could please call him the next day to update him on the repair. I called once and said the mechanic working on the car was not available and would call him back later. When I did call back on the 29 of June, I got voice mail. I then waited until a week and half later with no reply from Brian and finally e-mailed George. Again, no reply. This tells me that they have no concern over selling my a vehicle that needed a repair right away. We are buying a diesel pickup for our business in the next 2 weeks and I guarantee you that it won't be from Damerow if this is how it is always going to be with them. Too bad that an $850 repair, which would have cost them much less than what I had to pay, is now costing them a $60,000+ sale! More