Damerow Ford

Great buying experience! We recently purchased a Ford Escape from Damerow Ford. We had a very positive experience all because of our salesperson "Larry the Ford Guy." He was We recently purchased a Ford Escape from Damerow Ford. We had a very positive experience all because of our salesperson "Larry the Ford Guy." He was very professional and we never felt pressured. He answered all of our questions, explained all of the features of our new vehicle and followed up with us a couple of days after our purchase to see if we had any questions or concerns. Excellent customer service. If you are looking to purchase a Ford, go to Damerow Ford and ask for "Larry the Ford Guy!" More

horrible service They're very aggressive in their sales approach, to the point of being repulsive. The paperwork process is long and arduous. Buying a house is easie They're very aggressive in their sales approach, to the point of being repulsive. The paperwork process is long and arduous. Buying a house is easier. Place is poison. More

Caution We recently purchased a 2015 pickup. We were offered a fair price, but the real reason we bought at Damerow was the salesman. He helped us buy a truck We recently purchased a 2015 pickup. We were offered a fair price, but the real reason we bought at Damerow was the salesman. He helped us buy a truck, he didn't "sell" us. Cordial, polite, thoughtful, and accommodating. Five star rating. We paid cash and obviously that insulted someone because things have gone south since then. The washer fluid under the hood was empty, windshield still had the suction cup marks, (never had been cleaned, window caulking remnants in the vehicle, etc. All of that would have been overlooked if they had sent us the title so we could license and insure the vehicle properly. Here I sit nearly 3 weeks, numerous phone calls (and promises & excuses) after delivery, and I still don't have title. 1 star rating for after sale service. If you buy from Damerow, don't leave before you have EVERYTHING. More

I was lied to in order for them to make a sale. Salesman Colton Hanson lied to me in order to make a sale. He told me I would have a 3 mon/3000 mile warranty on the 2012 Ford Expedition I was going Salesman Colton Hanson lied to me in order to make a sale. He told me I would have a 3 mon/3000 mile warranty on the 2012 Ford Expedition I was going to purchase. I bought the truck and very quickly brought it back for a problem with the transmission. Colton told David in Service I have a 3 mon/3000 mile warranty so the transmission was covered and he would get him the information he needed. I was told over and over by Colton not to worry, it was covered and would be fixed. They had my truck for 2 wks. I was finally told by Service that Colton was now saying I do not have a warranty. I went in to talk to him and he said, yes he told me I had a warranty, but it does not matter what he told me, it only matters what got put on the paper work. Then he told me there is really nothing wrong with my truck, service just said there was so they could make money. That is how they make money. I had my mother record the conversation on her phone with Colton, and the two other managers who basically told me the same thing. To bad for me. Although Colton admitted to management he told me I had the warranty, management would not honor it. I sent an email to the owner Dan Kaiser to give him the opportunity to do the right thing and he failed to respond at all. My next stop is the Better Business Bureau. and possibly K-2 ON YOUR SIDE. They love stories about companies who screw over customers. This dealership has NO INTEGRITY. More

Edge of discovery! After shopping online,my wife and I went to the dealership hoping to trade up her explorer For a more fuel economic AWD. The courteous and helpful co After shopping online,my wife and I went to the dealership hoping to trade up her explorer For a more fuel economic AWD. The courteous and helpful consultant was able to direct us To an affordable pre owned Edge my wife is thrilled with! Thanks George for working with us And for the great deal you worked out for us! More

Looks Good but Service Isn't In 2005, we bought an Excursion from Damerow and were pleased with the sales team but had poor experiences with the service department and so went els In 2005, we bought an Excursion from Damerow and were pleased with the sales team but had poor experiences with the service department and so went elsewhere for service. When we received a postcard from Damerow asking to buy back our Excursion (they don't make them anymore) we decided to go in and talk with them. We met a very nice salesman, George, who helped me look at a smaller vehicle for my son to drive. In the process of "dealing" with them on the buy back of the Excursion and then buying the used car for my son, I met Brain the Sales Manager. So far so good, after I was able to get what we wanted for the Excursion. I then took in the used car that week to my mechanic to make sure that is was safe and reliable for my son who would be driving it soon. Come to find out is had a pretty good leak in the valve cover gaskets. I called George right away to tell him of the find. He said he would get his sales manager to call me immediately. Five and a half hours later I received that phone call. I explained to Brian, the sales manager, that I was not happy to find out about the leak and that his inspection team should have known about it and that since they had steam cleaned the engine it felt to me as if they were covering up the fact that it leaked. He said he would find the service report to see what the mechanics had said about the leak and told me the steam cleaning was done by $12/hr employees with headphones on. I believe that if you care about your cars you are selling, that your mechanics should take care of such an issue and that if that kind of issue was missed then maybe your detail crew should be trained to tell the mechanics if they see such a leak when detailing out the car. Brian then told me he would like me to bring the car in to him to let his service look at it. Considering the poor service we had on our previous vehicle and now this one and since it had been over 5 hours ago since my phone call, I had already authorized my mechanic to repair it. He then told me he could not pay for the repair since it was not his shop but if I could please call him the next day to update him on the repair. I called once and said the mechanic working on the car was not available and would call him back later. When I did call back on the 29 of June, I got voice mail. I then waited until a week and half later with no reply from Brian and finally e-mailed George. Again, no reply. This tells me that they have no concern over selling my a vehicle that needed a repair right away. We are buying a diesel pickup for our business in the next 2 weeks and I guarantee you that it won't be from Damerow if this is how it is always going to be with them. Too bad that an $850 repair, which would have cost them much less than what I had to pay, is now costing them a $60,000+ sale! More

Great Price Great Service Friendly Incredible experience! Stopped by randomly even though I new I wanted a new escape for my wife Just went in for a test drive. After two weeks of l Incredible experience! Stopped by randomly even though I new I wanted a new escape for my wife Just went in for a test drive. After two weeks of looking around I decided to go back as they were friendly and gave me the best price for EXACTLY the car I wanted. They did not have the right color combo, packages I wanted etc. so they found one and had it brought in. Did not try to force me to buy any products I did not want. Kept true to their word on the entire process. Will go back when I want to upgrade my pickup! More

Wow! Just Wow! I went to Damerow to look at possibly upgrading from my 2013 Fusion. Started out dealing on the internet, and decided to stop by with the family and s I went to Damerow to look at possibly upgrading from my 2013 Fusion. Started out dealing on the internet, and decided to stop by with the family and see if they could actually all fit into a 2015 mustang. When we arrived the sales manager came out and met us and said the person I was looking to meet was not abailable , so he went and got another salesman. Chris Moore came out and from the first introduction was put at ease that we could look at whatever we wanted to and not be rushed. Told Chris what I was looking for and he showed me exactly what I wanted. We looked at a 2015 Mustang v6 model and ended up driving it with both the wife and myself separately. Wife was sold after the informative test drive she had with Chris. We sat down and did an application. Told Chris what we were looking for and first approval was way high on the payment and more than I was willing to put down. He went back in and then Kiyoshi in finance came out to talk to us. We purchased our Fusion from Kiyoshi, and he recognized us right away. Nice to see a car salesman remember you from years ago. Rare these days. We went thru the numbers with Kiyoshi and explained what we were looking for. He said he should be able to make it work. Went back and was on the phone with Ford credit and ended up with a payment we could afford and a down payment we could live with. Refreshing to deal with a dealer that is truly there to put you in a car you want. Chris was Johnny on the spot the next day when we pulled up with the second set of keys to the Fusion. Right there to greet us and we spoke for some time about what I was going to do to the car etc for a good amount of time. He easily could have rushed us out the door, but he took the time to talk. Greatly appreciated and would highly recommend you go ask for Chris Moore if you are considering buying a NEW car. Great experience and a great buy! Thanks again Chris! Nick and Patchree More

Awesome people, great experience I was driving by last Saturday and had no intention of actually signing a new lease. Chris showed me a Focus after talking with me, and let me take i I was driving by last Saturday and had no intention of actually signing a new lease. Chris showed me a Focus after talking with me, and let me take it home for a test drive. I returned it in the evening and was helped by Larry and Kiyoshi. I was prepared to deal with the salesman gong back and forth with the finance dept many times, but was very pleased/surprised that we had a deal in less than an hour. Chris, Larry and Kiyoshi are a great team, and deserve to be recognized for their efforts! I also want to give props to the guy who prepped the paperwork at the end of the day, I can't remember his name, he was great as well. More

great car buying experience I worked with Erik, a charming, knowledgeable and accomplished sales person. I was impressed with the ease of navigating the sales/purchase process. I worked with Erik, a charming, knowledgeable and accomplished sales person. I was impressed with the ease of navigating the sales/purchase process. Everyone I met was professional and willing to work with me to make me happy and satisfied with my purchase. I walked into the dealership looking for the Escape, but purchased a car that I never even considered, the hybrid C-Max and am absolutely thrilled with it. Again, thank you to Erik, he was a joy to work with. Christel C More