Damerow Ford

Horrible Management and Dishonest Service My husband and I did an even trade for our well cared for Honda Ridgeline and received what we thought was a great Ford F-150. The salesperson, Steven My husband and I did an even trade for our well cared for Honda Ridgeline and received what we thought was a great Ford F-150. The salesperson, Steven, was extremely nice and quite helpful-if you do go to Damerow, request him. However, don’t go to Damerow if you want any type of helpful customer service above the sales people. The manager we worked with said that everything had JUST been changed and the fluids were all in top condition. The blinkers were flashing quickly and they said that no bulbs were out, that it may be an electrical issue we could have fixed inexpensively. Fast forward to going to our local Ford dealer in Washington after only owning the truck for one week, we are left with a $1300 bill for new bulbs (2/4 were out), flushing out every component because it had NEVER been done, and the antifreeze bottle had to be replaced because it was orange from rust. We have been in contact with management and they are not willing to contribute any money toward the repairs, nor are they admitting their dishonesty. Stay away from this place!!! More

Poor Service Department I have taken my F150 in several times for service. The "Service Advisors" have no customer service skills nor does the manager. Very condescending I have taken my F150 in several times for service. The "Service Advisors" have no customer service skills nor does the manager. Very condescending and act like they are doing you a favor by being there. When I called to make the appointment even the person answering the phone was rude and all I said to her was I would like to make an appointment. Do these people not understand it is the customer that pays their wages? I could go on and on about the problems I had with Ryan and Bryant and even the manager. I was even told over the phone by Bryant when I talked in a tone of voice besides a monotone and trying to make a point that I needed to settle down. I told him I am the customer and he should not be telling me to settle down. I have been in customer service for years and if I ever told a customer to settle down I would be on notice. More

New Super Duty We were looking to upgrade our truck and found one online we were interested in. Reached out to internet sales and received a very quick response. Wen We were looking to upgrade our truck and found one online we were interested in. Reached out to internet sales and received a very quick response. Went to look at the truck and was met by our internet contact Dale. While ultimately that truck didn’t work out nor did search’s thru the NW for what we wanted, we ended up ordering a truck from the factory. During the whole time Dale was the only salesman we dealt with, never felt like any game playing. In the end we received a fair value on our trade and a very nice deal on the new truck. Our experience was very satisfying and would highly recommend shopping here for a new vehicle. Toughest part of this experience is having to wait for the truck to get built and delivered. More

An Awesome Experience After buying 3 cars in 2 years I have to say Damerow Ford is a class act. They worked hard for my Business and helped me get in a 2017 Ford Edge. Tyle After buying 3 cars in 2 years I have to say Damerow Ford is a class act. They worked hard for my Business and helped me get in a 2017 Ford Edge. Tyler is a GREAT Sales Person always ready to help. Davis is such a nice guy ready to help. Kiyoshi Tsuji the sales manager was so understanding. If you are looking for a car come here. More

Second purchase The salesman Nick was very accommodating. They did everything possible to make our trade-in and purchase happen. We are actually considering trading The salesman Nick was very accommodating. They did everything possible to make our trade-in and purchase happen. We are actually considering trading in the wife’s car for another car and Damerow is first on our list should we do so.. More

Big time waster First.... the sales rep lied to us and said when they pull your credit it's a soft pull and doesn't effect your credit, lies! It's a hard pull and doe First.... the sales rep lied to us and said when they pull your credit it's a soft pull and doesn't effect your credit, lies! It's a hard pull and does lower your score by a lot of points, we dropped 50plus points!! Second...We were there for over 3 hours going back and forth with the numbers game, and at the end of the day our sales rep just kept saying how every thing is looking good but we need to reach out to the banks and will contact you in a couple days to see if you're approved...ok... but what were we just doing at your dealership for three hours!? There were courteous and very friendly, but these people need to know that you can't lie about credit pulls - credit score is everything!! it effects future potential opportunities with housing and other vehicle opportunities. More

Be wary of giving them your phone # Be wary of giving them your phone number. I got a bitter 1:00AM text after asking them to stop contacting me and getting other spam messages :/ Be wary of giving them your phone number. I got a bitter 1:00AM text after asking them to stop contacting me and getting other spam messages :/ More

Poor Service We had purchased a certified vehicle that had issues with a battery cable. After getting the runaround, we went to the Landmark Ford dealership. They We had purchased a certified vehicle that had issues with a battery cable. After getting the runaround, we went to the Landmark Ford dealership. They had great customer service and were very helpful. More

F350 service We recently bought a F350 superduty from Damerow. I cannot express how amazing this team is. I called with multiple diesel questions, because I've nev We recently bought a F350 superduty from Damerow. I cannot express how amazing this team is. I called with multiple diesel questions, because I've never owned one and they were very nice and took the time to explain what I was inquiring about. When the truck needed it's first big service, just happened to by the first service I needed, they waived the cost! Having owned many cars, this is the first time a dealership that gave me the BEST customer service I've ever experienced. Being picky about my truck, they even hand washed it and stated it on my bill. I just appreciate the team because they treat my vehicle the exact way I expect a service department should, and I just wanted to express my gratitude towards the Damerow Ford team. I will never go to another dealership.... Thank you, we can't tell you enough! More

service update I had a great experience on January 24, 2018. I had my car serviced by Ryan L. He was exceptionally nice and showed he cared for my car and me. He I had a great experience on January 24, 2018. I had my car serviced by Ryan L. He was exceptionally nice and showed he cared for my car and me. He kept me updated on the progress. Also got my car washed !!--Ann More