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Dallas Lease Returns
Dallas, TX
7,793 Reviews
Over 19 years ago Dallas Lease Returns decided to change the way car buying is done. They lowered overhead and teamed up with affiliated leasing companies to cut out the "Dealer Only" auto auctions by offering one-owner, off-lease vehicles direct to the public for 45 days. No longer would you have to deal with high prices, pushy salesmen, and confusing finance managers- prices would be fair and the only vehicles offered would be to the highest standard.
Today, DLR has completed over 10,000 transactions becoming the DealerRater National Dealer of the year for 2023 and the DealerRater Texas Dealer of the year for 17, 18, 19, 20, 21, 22, & 23. DLR and its partners have been featured in many local and National publications including Auto Dealer Monthly, Vehicle Leasing Today, Dallas Morning News, and Fort Worth Business Press to name a few, and even appear in eBay marketing ad campaigns.
Kris Gaerlan, DLR- "True we have many awards but awards are not necessarily rewarding. I am proud of what we have achieved but more importantly, it’s why. We do good business and treat our customers fair. The true reward is seeing a customer for the 2nd, 3rd, 4th, or 5th time or getting a call from a customer’s friends and family. That’s when we know we have done the job right."
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 7,793 reviews
March 08, 2017
Ideal for First Time Buyers Having never purchased a car before in my life, the staff at Dallas Lease Returns blew me away with their willingness to work with a credit ghost like Having never purchased a car before in my life, the staff at Dallas Lease Returns blew me away with their willingness to work with a credit ghost like myself. Everything from the facility to the inventory was kept in clean order. Give this place a try, and if you can ask for Roel Ortiz and Sam Turner. This dynamic duo will do everything they can to help get you into your next vehicle. Thank you, guys! More
by RufusRiefler
March 08, 2017
Bought a car Chris was great, even helped me get some parts from the seller of the car after I had already purchased and drove back to Houston with the car. Chris was great, even helped me get some parts from the seller of the car after I had already purchased and drove back to Houston with the car. More
by rhickham
Employees Worked With
March 07, 2017
Car Was not as represented 3/7/2017 I recently purchased a car from Dallas Lease Returns. I was told they only sell the best of cars, and that they all go through a thorough i 3/7/2017 I recently purchased a car from Dallas Lease Returns. I was told they only sell the best of cars, and that they all go through a thorough inspection. My agent was Afton Starks, who was a friendly and diligent sales person and did all the groundwork and verification that i asked for. She picked me up at the airport and the car appeared to be all it was promised. I purchased the car and drove it home. After got home, i did the usual look under the hood to check the air filter, oil filter, fluid levels etc. I noticed immediately that the battery had been replaced and a new one was installed. There was a noticeable amount of batter acid damage and powder (oxidation) on everything around the battery. The ground cable had no insulation, when i took out the air filter, it was eaten up by acid and falling apart to pieces. The air box was mushy and soft from the acid accumulation and distorted slightly. When i pulled the battery out, i noticed that it was right on top of the fuse box/ wiring harness. I cant see into the fuse box, but the main wiring harness, all the wires are bare with no insulation on them. I also noticed some brake noise on the way home. I called Dallas Lease Returns and was told i had a 30 day 3k mile warranty and to take it to a repair shop. I took my Ford to a Ford dealer and told them what was wrong and to check the brakes and the rest of the car. The Brakes pads were into the Rotors on the front , and the pads replaced and the rotors turned. The wiring harness though everything is still working, i was told it should be replaced, as its not a matter of if it fails, but when. Of course neither of these items are covered under the warranty. Dallas Lease Returns told me sorry but too bad. So as with most cars, i can say buyer beware of these guys. They told me it passed a Texas Inspection, how does a car pass inspection with brake pads into the rotors? STAY CLEAR More
by coolbreaze
Employees Worked With
Afton Stark
March 06, 2017
Treated like a King !!! I was interested in a used Ford product,I found a Explorer that I really liked and contacted Malia Penington . I explained what I was interested in an I was interested in a used Ford product,I found a Explorer that I really liked and contacted Malia Penington . I explained what I was interested in and she walked me through all and everything I wanted to know!! We talked a little bit about prices I had done my homework and I knew I was getting a Wonderful deal! I live 30 miles from the dealership Malia delivered the Explorer to me and showed me all of the options on the vehicle and how they work. Malia is a Wonderful Extremely Caring and makes sure you are satisfied with your purchase !! She is my go lady for a vehicle and should be yours also !! Thank You for Great Work you do!! A++++ John Stoeckler. More
by John M. Stoeckler
Employees Worked With
Malia Penington
March 06, 2017
Impeccable Customer Service The transaction was seamless from beginning to end. Al Castro is a true professional and provided impeccable customer service even beyond the purchas The transaction was seamless from beginning to end. Al Castro is a true professional and provided impeccable customer service even beyond the purchase of the vehicle. He even stayed past closing time to deliver my vehicle to me. This experience was so different from almost every other vehicle buying experience I've ever had. Being a used vehicle, some minor repairs were discovered to be needed after the purchase was complete. Al made sure that every one of the repairs was made, and he even paid for the warranty deductible so that I didn't have to. He also made sure that I didn't have to pay for some of the things not covered under warranty. My experience with Dallas Lease Returns and Al Castro far exceeded my expectations and I am a very happy customer. I highly recommend Dallas Lease Returns and Al Castro. More
by Lisa Johnson
Employees Worked With
Al Castro
March 06, 2017
Process of the F 250 I've has a really good experience with Dallas Lease Returns. I went in knowing exactly what I wanted the year the bells and whistles. James Smith hel I've has a really good experience with Dallas Lease Returns. I went in knowing exactly what I wanted the year the bells and whistles. James Smith helped me with finding my truck. he worked very hard and searched near and far until he found what I was looking for. He was patient with me he communicated with me as well as followed up with me throughout the process. Thanks Dallas Lease Returns and James Smith Sr. More
by Taco82
Employees Worked With
James Smith
March 06, 2017
Awesome! Everything went very smoothly. My husband and I spoke to our credit union on Wednesday, DLR sent a list of vehicles on Thursday and we purchased the Everything went very smoothly. My husband and I spoke to our credit union on Wednesday, DLR sent a list of vehicles on Thursday and we purchased the vehicle on Friday. In and out, quick and simple. I highly recommend not only this dealership but also Al Castro was great. We were literally treated like royalty! I don't need another vehicle but walking around the warehouse kind of makes me want to purchase one of those beautiful luxury cars for myself. More
by TTHouston
Employees Worked With
Al Castro
March 06, 2017
A breeze. This was the most hassle-free car buying experience I've ever had. These folks handle so many cars and trucks that it took only a little patience unti This was the most hassle-free car buying experience I've ever had. These folks handle so many cars and trucks that it took only a little patience until we found exactly what we wanted. We held the car with a credit card and gave Joe our credit info. Then we came in for a test drive and drove home a couple of hours later. Joe Wall handled everything. We got an fantastic deal on the car, an excellent loan and superior service. Will do it again next time, and have already referred some of my friends. More
by MichaelO
Employees Worked With
Joe Wall
March 03, 2017
Audi A6 Prestige Had a great experience with Al and his team at DLR. I bought the vehicle digitally and Al worked with me throughout the entire process to ensure I ha Had a great experience with Al and his team at DLR. I bought the vehicle digitally and Al worked with me throughout the entire process to ensure I had all my questions answered, requests for additional information met and all my concerns eliminated. I flew in to Love Field and in no time I was at their location and driving away in my car. I bought an amazing car at a great price and with no hassle...I will buy my next car from Al and the DLR team! More
by OKLance
Employees Worked With
Al Castro
March 03, 2017
Rawlins Goldston is AMAZING!!!!!!!!! Rawlins completed my vehicle search with amazing results. I am a single mother going through a divorce and Rawlin was able to exceed all of expectatio Rawlins completed my vehicle search with amazing results. I am a single mother going through a divorce and Rawlin was able to exceed all of expectations plus more. He truly showed consideration towards my financial state which was in jeapordy from marital separation, and provided me a practical brand new vehicle with top of the line features and warranty settings. I gave Rawlin such a hard time from personal frustration, but he never once showed it back. Instead I received quality assurance and an amazing vehicle with everything I asked for plus more. Rawlins, I have already recommended five family members/friends to you. If you do not believe my testimony, visit his office and see the numerous awards for outstanding service rep.!!!!!!! More
by Shanda26
Employees Worked With
Rawlins Goldston
