Dale Earnhardt JR Buick GMC Cadillac

Service Department The people are courteous in person, but I recently took my truck to the service department for issues in the front drive train or suspension on Octobe The people are courteous in person, but I recently took my truck to the service department for issues in the front drive train or suspension on October 21st and got it back on November 4th. It was still making same noise (clicking/popping) after I got it back, I took it back November 9th for same issues,. I got it back again after they said the issues were fixed again on November 12th, well it’s still making the same noise. They said that the right cv axle was replaced on the first visit, and they said a control arm was replaced on the most recent visit. This dealership has done nothing but waste my time, and it’s such a shame that they don’t seem to realize what a disgrace they are to GMC. I bought a brand new 2002 GMC Sierra and never had any issues or complaints, and then owned a used 2007 GMC Sierra that I was repaired a few issues myself during the time I had it. I would never recommend Dale Earnhardt Jr GMC of Tallahassee to anyone, and I noticed that I wasn’t the only customer dissatisfied with your service. More

Felt at Home with these Guys! Paul Fannon my sales rep was so very helpful I live in Lafayette, LA and have never purchased a vehicle out of state but circumstances being what they Paul Fannon my sales rep was so very helpful I live in Lafayette, LA and have never purchased a vehicle out of state but circumstances being what they were it was the smartest move. Paul handled things in a manner that I felt was above and beyond! I felt complete trust in him, in my phone conversations and in person meeting, when we finally met. He's a real honest down to earth guy!!! Also John Cray in the service department was a great help as well with my old vehicle that I traded in, as far as advising me of my options and again that trust factor. More

They evidently don't need to sell vehicles I went in on a Friday, was dressed in my normal T-Shirt, shorts and gym shoes, hey it is Florida, and honestly, the salesman that jumped me when I par I went in on a Friday, was dressed in my normal T-Shirt, shorts and gym shoes, hey it is Florida, and honestly, the salesman that jumped me when I parked seemed to loose all interest the moment I said I was there to research vehicles. I asked to see inside the mid sized SUV's and of course the Yukon XL and Escalades, and he pretty much only wanted to show me 1 vehicle and I told him that wouldn't work I needed to see the size inside the vehicles. Well clearly they believe their vehicles are made of gold as none were unlocked, and the salesman clearly wasn't going to go get any keys for me to see and compare inside the vehicles. Well they lost a sale for both the GMC/Caddilac/Buick and their Chevrolet Dealership. May believe they can treat people badly and because Tallahassee is small we don't have a choice. Well Jacksonville isn't to far away, nor is Lakeland/Lake City and of course Orlando. More

Excellent/trustworthy salesman I recently purchased my third vehicle from Dale Earnhart GMC and specifically from Paul Fannon, a member of their sales staff (new and used). He is ex I recently purchased my third vehicle from Dale Earnhart GMC and specifically from Paul Fannon, a member of their sales staff (new and used). He is extremely professional, honest and trustworthy. He goes above and beyond to ensure the customer service is top notch. The dealership overall is exceptional! But Paul is the reason I will continue to be a life long customer. More

Repair Satisfaction I purchased a Demo 2019 GMC Yukon XL from a dealership in Orlando and requested to have a couple of things taken care of before we left to come home. I purchased a Demo 2019 GMC Yukon XL from a dealership in Orlando and requested to have a couple of things taken care of before we left to come home. They were not addressed but when I called Dale Earnhardt GMC closer to where we live, they scheduled us an appointment, received my parts that needed to be replaced and handled everything above and beyond to make us happy! Very professional!! Thank you so much to the excellent staff in the parts department, accessories and detailing. Y’all are AWESOME 👏🏻 More

Bought New 2017 GMC Pick UP In May of 2017 I purchased a New GMC Sierra Pick Up from Dale Jr GMC Buick. Jimmy Vandeilen was my slaes person and we complete the entire sale Over T In May of 2017 I purchased a New GMC Sierra Pick Up from Dale Jr GMC Buick. Jimmy Vandeilen was my slaes person and we complete the entire sale Over The Phone. I live in St Pete Florida and have talked to Jimmy a couple of times through out the year regarding the new vehicles. He spent a lot of time telling me about the trucks and what he had in inventory. It took several times speaking to him over the phone and Jimmy texting me pictures to convey the different models he had to sell. When I decided on 1 particular truck it only took me 24 hours before I knew everything was complete for the purchase. That is outstanding. This sale was site unseen! The truck was delivered to me the following weekend and it was exactly like I was told My hat is off to Jimmy for doing and Outstanding Job in order to make the sale but to also consider all my wants and needs. Thank to Jimmy for all the Hard Work and to everyone else in the dealership that had a hand in my purchase. Rex Killebrew More

Promote Jaquri "Kirby" Todd Being that I sold a Cadillac in the past to the dealership I knew what kind of Customer Service I would be getting from your team, but I didn't expect Being that I sold a Cadillac in the past to the dealership I knew what kind of Customer Service I would be getting from your team, but I didn't expect anything like this when I visited on August 17, 2016. Jaquri Todd is an asset to your dealership. Although the vehicle I wanted was purchased earlier in the day, he continued to search for what I was looking for especially when I told him I had just welcomed Twin Girls into the World and needed the additional space! He wasn't pushy, he listened, and was very attentive. He came up with different scenarios to accommodate my request. He was patient and it made me want to spend my money with the dealership! Mike Little was awesome as well. Now if this Dynamic Duo can get the price down on that 2013 GMC Yukon XL, I would gladly give my overall rating of this dealership 10 STARS to Dale Jr himself!!! Tim (Management) if you are reading this, those two gentleman are extraordinary to your business, but I'm sure you already know that. Thanks and keep up the good work! More