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Dale Earnhardt JR Buick GMC Cadillac
Tallahassee, FL
296 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 296 reviews
January 30, 2016
Simply Jaquri "Kirby" Todd My husband went to buy a truck at Dale Earnhardt Jr. GMC and we had a fair experience with the dealership in general. As for our salesmen Jacqui "Kirb My husband went to buy a truck at Dale Earnhardt Jr. GMC and we had a fair experience with the dealership in general. As for our salesmen Jacqui "Kirby" Todd, he was exceptional. He was respectful, funny and not pushy. He went to bat for us to get the vehicle we wanted as well as Rendall "Ren" Lee the Floor Manager. I will recommend to anyone who is car shopping to work with Kirby, you will not be disappointed. More
by Jose, Patty Magana
Employees Worked With
Jaquri "Kirby" Todd, Rendall "Ren" Lee
January 13, 2016
$197.00 + tax and a two hour wait to reprogram my key fob!! Lucky for Dale Earnhardt Jr that GM makes great trucks. Since 2012 I've owned a 1500 LTZ, a 2500 LTZ and a 3500 LTZ, all of which were/are wonderful - Lucky for Dale Earnhardt Jr that GM makes great trucks. Since 2012 I've owned a 1500 LTZ, a 2500 LTZ and a 3500 LTZ, all of which were/are wonderful -- I wouldn't change a single thing. Until recently GM remotes (like most of their competitors) could be reprogramed by the owner with a few simple steps. Now reprograming requires "specialized equipment" presumably available only at a dealership. I laughed at the incredible reprograming price but was prepared to pay it until the two hour wait was added to the mix. The stated reason for the long wait (they didn't seem very busy) was that it was 12:15 and that's when most of the mechanics go to lunch. Do most DEJ customers have unlimited lunch hours? I don't know what DEJ's labor rate is but it's hard to believe that this is more than a 15 minute job. $197.00 for fifteen minutes -- seriously?? I just called Capital City Locksmith and they will reprogram the fob for $45.00 while I wait. I invision a meeting of DEJ's executives debating why folks only come to their Service Department when there is no other option. Heads up folks, the reason is that you gouge your customers when you are their only option. Why would we come back when there is an alternative? I know that this will never be posted on the DEJ web site but at least I tried. More
by GMguy
Employees Worked With
Glen Miller sold me a key and was helpful and efficient, Unknown Lady in service line guesstimated my wait time.
November 18, 2015
Poor follow up after the sale Update, December 7th, after still not receiving our $3000.00 refund. I contacted the general manager, He very helpful and apologized for the delay, Update, December 7th, after still not receiving our $3000.00 refund. I contacted the general manager, He very helpful and apologized for the delay, we should have a refund sent to us tomorrow. We purchased a loaded 2015 Sierra Denali from this dealership in August. The sale was great but that's were it ended. We were sold a tire and rim policy along with a dent removal policy with our extended warranty. The next day I called to cancel the dent policy along with the tire and rim policy. We even made a special trip to Tallahassee to follow up on this. I was assured this would be handled in a timely manner but this has never been changed as requested. We also have a problem with the truck, bed it is so out of square a fiberglass bed cover wont fit. We have had no satisfaction from Dale Earnhardt Jr dealership. The local dealership Bill Cramer Chevrolet has went out of their way to try to help sort this issue out. Unfortunately the quality of workmanship is so poor on this vehicle only a tri fold tonneau cover will work. This is the 6th GM vehicle I have purchased in the last 10 years but I think I'll be driving a King Ranch before the end of the year. More
by Captgw
Employees Worked With
Rick Miller BillKalfas Christine Bolles Mayne
September 26, 2015
hands down stress free truck buying! I havea landscape and lawn maintenance business and i have purchased 2 trucks from Dale Earnhardt Jr in the past three years and the experience with t I havea landscape and lawn maintenance business and i have purchased 2 trucks from Dale Earnhardt Jr in the past three years and the experience with this dealership is a stress free one hands down!My salesman made me feel like family and very comfortable.I will recommend this dealership to all my friends and customers! More
by johnlojan
Employees Worked With
Mike Brown
August 07, 2015
Mickey ATKINSON My favorite salesman as I have been purchasing cars & trucks from him for 35+ years! His service is exceptional & he is a pleasure to work with. Davi My favorite salesman as I have been purchasing cars & trucks from him for 35+ years! His service is exceptional & he is a pleasure to work with. David & Robin Jones More
by Caddy$
Employees Worked With
Mickey Atkinson
July 31, 2015
Excellent Used Car Buying Experience with West West was extremely helpful in helping me find the perfect car. He listened to my requirements for the vehicle and price, took my lifestyle into consid West was extremely helpful in helping me find the perfect car. He listened to my requirements for the vehicle and price, took my lifestyle into consideration and hooked me up with an awesome Subaru at a fantastic price. I had never been there before but the dealership is really nice and everyone working there is extremely helpful and friendly. Overall the experience was very low-pressure and I am confident that if I have any problems West and the team will take good care of me and my family. Would definitely buy another car from him again. Thank you!! More
by Emily
Employees Worked With
West Phillips
July 31, 2015
Issues resolved I had a GPS issue and some repairs that needed to done, that were agreed upon at purchase. I had to speak with employees over the sales associate. I d I had a GPS issue and some repairs that needed to done, that were agreed upon at purchase. I had to speak with employees over the sales associate. I dealt with Ryan Michaud and the GM Chris Matchett. They were both professional, polite, accommodating and resolved the issues. Thank you guys! More
by Disappointed
Employees Worked With
Chris-GM
May 02, 2015
Excellent Customer Service and a Salesman That Cares I first worked with West Phillips when I began looking for a car several months ago. He was friendly, helpful and extremely patient as we reviewed and I first worked with West Phillips when I began looking for a car several months ago. He was friendly, helpful and extremely patient as we reviewed and considered several options. After being unsure of exactly what type of car I actually wanted to buy, I put off my plans to make a purchase. When I recently returned to the dealership, he greeted me with a smile and was just as helpful as the first day I came in. West doesn't hesitate to go above and beyond to deliver outstanding customer service. He really cares about his customers and works to ensure complete customer satisfaction. He worked to make sure I found a great vehicle that I would be very happy with. Even after the purchase was made, he was available for questions and he followed up to make sure I was 100% pleased with my purchase. Thanks for making this a great experience West!! More
by Jackson0421
Employees Worked With
West Phillips
April 23, 2015
Out of State "No Problem" After looking around locally for a vehicle, contacted West and told him what I was after. West went above and beyond what other dealers would do to pu After looking around locally for a vehicle, contacted West and told him what I was after. West went above and beyond what other dealers would do to put me in the perfect vehicle. Living out of state was not a problem, West had everything under control. West cares about the buyer and will do what it takes to get them in the vehicle they want. More
by Becky
Employees Worked With
West Phillips
March 24, 2015
awesome buying experience After looking at a few vehicles we had temporarily given up but West didn't...as soon as the right vehicle was on the lot he had contacted us and got After looking at a few vehicles we had temporarily given up but West didn't...as soon as the right vehicle was on the lot he had contacted us and got us in and driving. Smooth sailing and the vehicle of my husband's dreams....would buy from West again and will! More
by tamara0105
Employees Worked With
West Phillips
