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Dale Earnhardt JR Buick GMC Cadillac

Tallahassee, FL

4.9
303 Reviews

1850 Capital Cir NE

Tallahassee, FL

32308

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Showing 303 reviews

June 20, 2022

Go elsewhere. There services and customer care doesnt exist. I brought two cars both had problems as soon as we got off the lot. Dealership hidding xxxx and sellin More

by Cardoslugger
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Goss, Terrell Baker, Chris Rogo
Jun 21, 2022 -

Dale Earnhardt JR Buick GMC Cadillac responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (850) 391-5472 when you can so we can address this situation directly. Again, thank you and we look forward to hearing from you soon,

April 27, 2022

We met Travis Asbell and made the best deal. Travis Asbell was amazing to work with and so Professional..He was able to located just what I was looking for..👏😁 Thanks so much Travis Asbell for More

by TRUCK BUYER !!!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John , Austin Howze, Travis Asbell
Apr 29, 2022 -

Dale Earnhardt JR Buick GMC Cadillac responded

Thank you for this great review! It’s great to know that our team member Travis was able to help you find the perfect vehicle! Please let us know if we can be of any assistance, we are always happy to help. Have a wonderful day!

February 14, 2022

Tracy was great! Very friendly, polite,courteous and very knowledgeable about vehicle. He was patient & accommodating! He took his time talking with us about features of my vehicle and answered all my guesti More

by Wlogue29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Warner
Feb 17, 2022 -

Dale Earnhardt JR Buick GMC Cadillac responded

Hello Wlogue29, we appreciate you taking the time to leave us this feedback. We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 28, 2022

Called us and told us they had the car in we wanted. We get down there and they tell us they don't actually have it, they're just calling people in to try and sell them other cars on the lot. If you lo More

by wired420
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The employee that called refused to give their name. The employee that talked to us is not listed.
Jan 29, 2022 -

Dale Earnhardt JR Buick GMC Cadillac responded

Hi Wired420, at Dale Earnhardt Jr Buick GMC, we strive to set the bar high to ensure our customers receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please reach out to us at (850) 580- 9900 so we can address this situation directly. Thank you and have a great day.

January 24, 2022

Charged 2000.00 more than the advertised price - have copies of the advertised price. cc More

by Bear
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wyatt
Jan 25, 2022 -

Dale Earnhardt JR Buick GMC Cadillac responded

Thank you for reaching out to us. We regret to hear about the situation you have described and we're disappointed to hear that you did not have a more positive experience with us at Dale Earnhardt Jr. Buick GMC Cadillac. At our dealership, we pride ourselves in straightforward, no-nonsense, and transparent dealings with our clients, and we're disappointed that you don't feel that we lived up to that. We are interested in learning more about your particular situation. If you'd be willing to provide more feedback, please reach out to our managers at (850) 402-5500 so we can assist you further.

November 22, 2021

I had such a great experience with my vehicle purchase! Matt was very professional and courteous More

by E.K.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Cohen
Nov 23, 2021 -

Dale Earnhardt JR Buick GMC Cadillac responded

Hi E.k., thank you for taking the time to leave a review for us at Dale Earnhardt Jr. Buick/GMC. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 09, 2021

Paul was a very hinest and trustworthy sales associate & Kathy great in the financial dept More

by jetturknett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy , Paul Fannon
Nov 11, 2021 -

Dale Earnhardt JR Buick GMC Cadillac responded

Jetturknett, thanks for your praise and kind comments about our team. We strive to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a fantastic day!

October 27, 2021

I had a very good experience with this dealership. Travis Asbell was a very professional and an outstanding car salesman, Mr.Asbell made my car buying experience easy and painless as possible. I am very hap More

by Littlems_countrygirl2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Asbell
Oct 28, 2021 -

Dale Earnhardt JR Buick GMC Cadillac responded

Hi Littlems_countrygirl2010, thank you for taking the time to leave a review for us at Dale Earnhardt Jr. Buick/GMC. We're happy we could meet your expectations! We are fortunate to have Travis as part of our sales team. I will share your kind comments with him. If you have any further questions, please give us a call. We're always happy to help!

October 15, 2021

Called to verify a vehicle had specs we were looking for. Get there and it did not have those specs. Tried to require me to fill out paperwork before just opening car to see interior. Was passed around to mu More

by Displeasedshopper
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember their names because there were at least 8 people I was shuffled around between
Oct 15, 2021 -

Dale Earnhardt JR Buick GMC Cadillac responded

We pride ourselves at Dale Earnhardt Jr Buick on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. It's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please reach out to Christine at (850) 580-7662 at your earliest convenience to discuss how we can turn this experience into a positive one. Thank you! We look forward to hearing from you soon!

Oct 15, 2021 -

Dale Earnhardt JR Buick GMC Cadillac responded

We pride ourselves at Dale Earnhardt Jr Buick on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. It's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please reach out to Christine at (850) 580-7662 at your earliest convenience to discuss how we can turn this experience into a positive one. Thank you! We look forward to hearing from you soon!

Oct 15, 2021 -

Displeasedshopper responded

Sorry, but you had 8 chances to prove that to be the case.

Oct 15, 2021 -

Dale Earnhardt JR Buick GMC Cadillac responded

If you're still vehicle shopping, we'd be happy to show you a different experience at our sister store on West Tennessee Street. If you'd reach out to Christine, she'll make sure we have a VIP appointment scheduled with our best advisor for you at Dale Earnhardt Jr Chevrolet. Thank you for your feedback. We'll review your experience with our advisors and managers to help ensure your experience was an exception, not the rule. Thank you for taking the time to leave us your review.

September 30, 2021

Absolutely love my new truck. Alex was a delight to work with. Would recommend her. More

by tniemeyer1149
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 02, 2021 -

Dale Earnhardt JR Buick GMC Cadillac responded

Tniemeyer1149, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

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