Dale Earnhardt JR Buick GMC Cadillac

I am 70 yrs old and this was my first GM product I have purchased.I have always bought a Ford. This was the worse buying experience I have ever had. It took 4 hours to buy a red GMC pickup. The only one I purchased.I have always bought a Ford. This was the worse buying experience I have ever had. It took 4 hours to buy a red GMC pickup. The only one I could find at that time. We were the only buyers there for those 4 hrs. After 3 hrs they brought us a piece of paper with our low ball trade in. They did change it after we complained. There we two other items on the paper that we had to ask about. They didn't volunteer. One was for running boards and other was for floor covers. It seemed like they were priced too high but what did I know. They added six accessories from the time that I first called until I arrived. None showed up on the internet. Some we written in with a marker lot and some we found out about when they showed us a piece of paper. I have no problem with most of the add ons. It was when I returned for the " free oil change" that I looked at another truck on their lot and saw that they charged me $600 more for the same running boards that I had on my truck. Not to mention $260 for four little pieces of plastic they call door guards. I blame myself for this I sort of knew that they were over charging me for these but after 3 or 4 hours of me and my wife sitting there I guest they just wore me down. If you buy anything from them don't tell them what you are looking for and when you are coming. They will just add more accessories The last problem was that we left with no paperwork. I later find out that it was on a flash drive that we didn't get. After 4 hrs I was just ready to leave. I did call and the sent it to me so I could print my paperwork out myself. The only problem was that I had my paper work and someone else. More

I wouldn’t choose any other dealership. After purchasing my previous vehicle from Dale Earnhardt Jr. Buick GMC Cadillac, and looking into other vehicles and other dealerships, I found myse After purchasing my previous vehicle from Dale Earnhardt Jr. Buick GMC Cadillac, and looking into other vehicles and other dealerships, I found myself right back at Dale Earnhardt Jr. Buick GMC Cadillac. I am always treated with respect, and I always feel like they take the time needed to explain everything and do things the right way. I have worked with salesman Paul Fannon for about a year trying to find the right vehicle. He went above and beyond to make sure I found the car I wanted. He listened and answered all my questions completely and patiently. He learned who I was and remember what my needs were. He is extremely knowledgeable about the automotive industry and the inner workings of the dealership, and he worked hard to make sure that every detail was taken care of. He was easy to communicate with via phone, email, or text, and showed tremendous empathy in all aspects of the process. I didn’t feel like a number. I didn’t feel like just another sale. I felt like I mattered and that they cared enough to spend as much time as needed to make sure that I was satisfied. Dale Earnhardt Jr. Buick GMC Cadillac has always gone the extra mile, and Paul Fannon exceeded all expectations. More

Go see Paul today! Awesome experience from the test drive to driving off the lot! Awesome experience from the test drive to driving off the lot! More

Had a awesome car buying experience with me car salesman Julian Santiago highly recommend doing business with them Julian Santiago highly recommend doing business with them More

Really great salesmen! Super helpful and friendly, worked with us to find the perfect car for us Super helpful and friendly, worked with us to find the perfect car for us More

Excellent buying experience. Paul Fannon, Terry and Jamie made this an effortless purchase. Highly recommended. Paul Fannon, Terry and Jamie made this an effortless purchase. Highly recommended. More

West Phillips was a great salesperson. Easy going, nice, and knowledgeable. We made an offer and he assisted greatly. Easy going, nice, and knowledgeable. We made an offer and he assisted greatly. More

Jennifer Richards is awesome! Each and every time I schedule an appointment I make sure she’s available. She continuously goes above and beyond for her customers. The absolute bes Each and every time I schedule an appointment I make sure she’s available. She continuously goes above and beyond for her customers. The absolute best! More

I must say I am truly pleased and amazed on how Dale Earnhardt Jr's staff made sure to correct a mistake that left me feeling pretty upset. With the quick response to me and how they showed that yes the Earnhardt Jr's staff made sure to correct a mistake that left me feeling pretty upset. With the quick response to me and how they showed that yes they do care, they fixed my issue asap. The whole staff was very nice and didn't hesitate to take the next step in making sure my questions were answered completely. Lisa, a service advisor handled my service from beginning to the end. Very sweet and gracious person to work with. Lisa made sure all my needs and details were met. Definitely recommend this dealership to everyone. More

We always deal with Paul Fannon when we purchase or lease a vehicle. He is wonderful; always very helpful, straightforward, and patient with us - answers all of our questions and always follows up. I highly a vehicle. He is wonderful; always very helpful, straightforward, and patient with us - answers all of our questions and always follows up. I highly recommend him! More