DELLA Toyota

In June 2012 I bought a 2009 Scion Xd certified used car; nice little car with 35,394 miles on it. Did not expect to pay $1301.50 in February for repairs. I have faithfully maintained the car. When the ch nice little car with 35,394 miles on it. Did not expect to pay $1301.50 in February for repairs. I have faithfully maintained the car. When the check engine light came on Della diagnosed the problem as a defective vapor canister. Della advised the repair was not covered under either the emissions warranty or the 1 year, 12,000 mile warranty. Sadly I had only 1,491 miles over the 12,000 mile warranty. I thought surely Della would make some adjustment under the circumstances. The General Manager ignored a very polite letter, 2 phone calls left on his voice mail, and another follow-up letter. I am very disappointed in this dealership. I won't buy another car from them. Della purchased the Toyota dealership from Garrand's in Plattsburgh. I have purchased several Toyota models, new and used from Garrand's and was always treated as a valued customer. It should not matter if you buy a used car or a new car, your dealership should take care of you, and certainly not ignore you! More

i went in for a simple oil change and tire rotation. seemed pretty simple. when i first pulled up they did not even greet me. they acted like they hated there jobs. just Be happy to have one. they did t seemed pretty simple. when i first pulled up they did not even greet me. they acted like they hated there jobs. just Be happy to have one. they did the work and put it thought the car wash. it left scaches every were. they said there was know way the car was did that. WELL it did i know my truck it did not look like that. More

Not honest, mis-informed regarding what was replaced/damaged on vehicle. Any further questions with salesman were "I don't know" "as far as we knew". Intentionally concealed issues with car dur replaced/damaged on vehicle. Any further questions with salesman were "I don't know" "as far as we knew". Intentionally concealed issues with car during test drive (turned fan on high to hide the fact the fan motor needed replacement, horrible follow-up customer service, non responsive to emails, very unhelpful after the sale was made. More

This was my first expierence with Della Toyota, and I was very impressed! Both John and Pete are excellent to work with, and I highly recommend Della Toyota. I started out building my truck online and they very impressed! Both John and Pete are excellent to work with, and I highly recommend Della Toyota. I started out building my truck online and they helped me out through email or phone every day for a week or so until we finally found exactley what I wanted! Della Toyota is awesome! More

I wonder how their overall rating is even a 2. I read the other reviews and had similar experience. The people were arrogant and not very cooperative at all. I feel like they thought they were their for us other reviews and had similar experience. The people were arrogant and not very cooperative at all. I feel like they thought they were their for us to do them a favor. Jessica had zero negotiating skills (this is my offer take it or leave it), finance officer was incompetent (he hand wrote on an envelope the propsed financing and called back later adding $1000 to the price), and the sales manager could not have cared less. He had the same take it or leave it attitude. I highly do NOT recommend this dealer to anyone. I drove 1 1/2 hours to Handy Toyota in St. Albans and bought my new Camry XLE there! More

I called to inquire about a frame for my Tundra. John was extremely curt in a "not clint eastwood" (which actually works). He was very cold and apathetic towards my inquiry regarding a new frame for my truck extremely curt in a "not clint eastwood" (which actually works). He was very cold and apathetic towards my inquiry regarding a new frame for my truck. The truck was purchased in Vermont and I wanted to see if I could get the frame replaced in Plattsburgh. I couldn't get any help from that man, at all. I truly felt like he hated his job and could care less about customers. SO, after speaking with the St. Alban's Toyota Dealership, who are AWESOME, I am actually going to drive to VERMONT to get my work done. THAT is how badly I felt treated. I do not trust that Della would do a good job. More

I went there to inquire about their used Scions. No one greeted me while browsing their inventory. I had to go inside to find a salesperson, all whom were not occupied. Inside, I was "greeted" by Ron. I greeted me while browsing their inventory. I had to go inside to find a salesperson, all whom were not occupied. Inside, I was "greeted" by Ron. I old him about the car I was interested in and offered a price. We began negotiating a price. After agreeing on a price, I applied for financing. Living out of town, I told them to call me with the approval. After being approved, I asked the interest rate and Fred (finances) told me that the interest rate didn't matter since the amount (around $10000) was insignificant. So I asked what the monthly payments would be around. "Worst case scenario, $280" Having done the math at home, this was about an 18% interest rate, which is outrageous. Turns out bank would only loan $8,300 for the car so the rest was made up with a "extended warranty" that cost $3000, bringing the new total closer to $12,000. A non-optional warranty (on an already certified pre-owned vehicle). More