DELLA Toyota

Della Team was great to work with. Heather was very responsive, working around our hectic schedule, helping us secure a in high demand veichle. She and her Della team walked us throug Heather was very responsive, working around our hectic schedule, helping us secure a in high demand veichle. She and her Della team walked us through the process as out of state purchasers, keeping the whole thing fairly painless and quick as far as car buying can go! More

Heather is absolutely wonderful ! She was kind , had patience , and made sure we were satisfied with our decision going forward for our new purchase ! We are repeat customers and we w She was kind , had patience , and made sure we were satisfied with our decision going forward for our new purchase ! We are repeat customers and we wouldn’t go anywhere else . Della Toyota has the most dependable cars and knowledgeable/ friendly staff! We also couldn’t thank John enough in finance ! They both explained and went through the process and made us comfortable and confident that we were making the best choice for our family . We are forever grateful and look forward to working together in the future ! More

Great experience overall. Heather Garrow was outstanding and kept me up to date regarding the RAV4 Prime we wanted to buy. Everything was quite plug and play so I got to enjoy Heather Garrow was outstanding and kept me up to date regarding the RAV4 Prime we wanted to buy. Everything was quite plug and play so I got to enjoy getting my car even more so! More

It’s no fun to go dealer-shopping for a new car, but we were fortunate indeed that when we went to Della Toyota in Plattsburgh, NY, the first person we met was Alex Duprey--- a member of the sales team. were fortunate indeed that when we went to Della Toyota in Plattsburgh, NY, the first person we met was Alex Duprey--- a member of the sales team. Alex, as it turned out over the next few days, was not so much a "SALES" person as an advisor and consultant. There was none of the “sign here, sign fast” pressure one often gets in this situation. Rather, Alex took the time to ask us—and actually LISTEN to-- the right questions as he helped nail down what it was we really needed, and then which of the cars on the lot or in transit was the best fit for us and our needs. In one instance, he actually talked us out of a car that seemed fine for us, introducing instead another that was a better fit for the long term—and there was no real difference in price for us (or profit for the dealership), just customer long-term satisfaction. THAT is sales consultant professionalism. Thanks also for their help to Gary Wells, sales manager, and Mitch Danussi who speeded our paperwork. Our thanks and best wishes to all. More

We had a great experience purchasing our vehicle here. Heather was amazing to work with and made the buying process seamless! Heather was amazing to work with and made the buying process seamless! More

reached out to Jerad when I was looking for a 2024 4runner TRD PRO. They did not have one allocated, but he kept me on the list if one came in. In August, Jerad reached out to me with a Terra 4runner 4runner TRD PRO. They did not have one allocated, but he kept me on the list if one came in. In August, Jerad reached out to me with a Terra 4runner that was allocated to them and expected to arrive in September. Jerad kept me in the loop of everything going on and let me know when changes occurred to shipping. The vehicle arrived on 10/3 and I went in to pick it up. Working with Jon was easy in terms of the financial piece and I was in and out of the dealership in under an hour. No markups and no pressure to purchase any add-ons. Highly recommend Della Toyota to anyone looking for a new car. Thanks Jerad and Jon!!!!! More

Recently purchased a RAV4 Hybrid from Della Toyota. Our salesperson was Heather Garrow. Heather did an outstanding job of helping us clarify what we were looking for and walking us through the process Our salesperson was Heather Garrow. Heather did an outstanding job of helping us clarify what we were looking for and walking us through the process of purchasing the vehicle. Everything went very smoothly. There was no pressure, no lengthy waiting periods, and no surprises. The entire sales process was remarkably easy and fun. I would recommend Della Toyota without hesitation to everyone I know. More

One of the best Toyota dealerships I've ever worked with, and I've been buying these cars for 30yrs. Heather Garrow has been our sales associate for years, and I wouldn't trust anyone else with my car purcha and I've been buying these cars for 30yrs. Heather Garrow has been our sales associate for years, and I wouldn't trust anyone else with my car purchases! Awesome experience all the way! More

I first stopped into Della Toyota on a very cold day in March 2024. Heather met me outside despite the frigid temps. Having invited me inside to discuss possible trade options, Heather took her time in hel March 2024. Heather met me outside despite the frigid temps. Having invited me inside to discuss possible trade options, Heather took her time in helping me. Not once did I feel pressured to make a decision by Heather. I left the dealership that day without purchasing a vehicle. Over the next few months, Heather reached out on a couple of occasions to check in with me. She did so in a manner which let me know she was available to help if I needed but without being obtrusive. In August, I reached out to Heather as I saw a vehicle in production that I was interested in. Heather completed the sale with me in September. I was very satisfied with the process and in particular Heather's approach. This is the 4th new vehicle I have purchased, and it is rare to find someone that isn't overly assertive when trying to sell a car. I appreciate Heather's guidance and support throughout the buying process. More

Heather was amazing. I’m a first time car buyer and she was so patient with me and answered all of questions. She is knowledgeable and very friendly. I came in on a Thurs I’m a first time car buyer and she was so patient with me and answered all of questions. She is knowledgeable and very friendly. I came in on a Thursday looking for a car, left Saturday with a brand new Corolla Cross. Couldn’t have asked for a better experience! More