DELLA Toyota

OverviewCarsReviewsPhotosUpdatesAboutReviews from the OverviewCarsReviewsPhotosUpdatesAbout Reviews from the web DealerRater 4.8/5 190 reviews Facebook 4.5/5 282 votes Womply 4.6/5 894 reviews OverviewCarsReviewsPhotosUpdatesAbout Reviews from the web DealerRater 4.8/5 190 reviews Facebook 4.5/5 282 votes Womply 4.6/5 894 reviews Google review summary 4.7 (947) Google reviews All truck 55 financing 51 questions 44 job 38 +6 Sort by Most relevant Newest Highest Lowest thomas short thomas short Local Guide·37 reviews·3 photos just nowNEW Bought 2018 Toyota Camry LE Hybrid Certified 45867 miles. Customer # 57353. Deal 61314. Salesperson Zack polite and not pushy. Test drove car and liked. Explained to Zack that there was a no starter on this deal. a The tires were beat and they needed to put tires on it. His reply was that it passed inspection but also said no problem. if thats what it takes for me to buy the car. Never once did I say I was willing to pay for them nor did Zack suggest I would have to pay for them. I didnt have my reading glasses which I need to read and made that verbally known to Zack and to Mitch which takes care of all the paperwork. I had to ask each time, "Where" do I sign? I signed the paperwork and went home. Next day I almost crashed 3 times with the less than adequate tires on the car. I would estimate 20% or less tread left. Went through Snow condition but at 15 mph or less. Like I said the tires are death trap tires. Proof is in real life experience. Called Zack that day and he says best all season radial is Goodyear Assurance Weatherready. I agreed as we have them on my wife's CRV. Came back I think 2 or three days later had tires installed. Drove Off 165 miles to home each way. Couple days later I was about to call my friend an Islamic Imam(religious leader) and convey to him under these economic conditions where used car prices are extremely inflated. I did as good as any other person. However when I put my glasses on at home I see in the paperwork the dealership charged me $750 for the tires. I obviously signed paperwork that I couldnt see and included that me paying for the tires was not explained to me. I see the experience as going through a fast food drive through and driving down the road and finding your missing part of the order. In my case I was charged for something I never agreed too. I don't believe it was a mistake. I asked numerous staff that work for me If they believed in the discussion I made with Della Staff, did I agree or imply that I would pay for the tires and 100% of them agreed no I did not. They had harsh words for Della Business Practice. Furthermore they never provided me a receipt for tires or the mileage they were installed. So technically I have no proof I own them or any warranty. I can only guess when they need to ne rotated every 5,000 miles. Matter of fact they want free advertizing of their dealership on my car with their Della Vanity frame on my license plates. which is not in the contract, so they will be removed here in the next couple days after I work a double shift. This ends my relationship with Della. First and last Purchase. My next stop in the next couple months will be to buy a new Sienna xle hybrid awd for wife will either be at Prestige Toyota in Kingston NY, New Country in Saratoga, or Empire in Oneonta. I previously dealt with Northway Toyota in Latham and will not deal with them again. I went to them recently and they have a bizarre policy of having established customers like me deal with the same salesman as used previously. If you don't and try to deal with a new salesman they will try to get rid of them. Another wierd business practice. I don't get mad I just move on. More

Emily was a very professional and courteous service representative for the service center. She was easy to work with, kept me informed of the status of the work to be done and was ready to assist me wi representative for the service center. She was easy to work with, kept me informed of the status of the work to be done and was ready to assist me with any concerns. More

We thought that Heather Garrow at Della Toyota was fantastic! The whole process was so easy. We will definitely go to Della Toyota again when we need our next car fantastic! The whole process was so easy. We will definitely go to Della Toyota again when we need our next car More

Worked with Heather Garrow and was amazed by her customer care and ability to surpass all expectations. She truly places the customer first! The entire team at Della is great! care and ability to surpass all expectations. She truly places the customer first! The entire team at Della is great! More

Jon hooked it up with the hard to find 2022 Tundra. Easy process, great support, no hiccups. Highest rec process, great support, no hiccups. Highest rec More

Recently purchased a new Toyota from Jon Peacock at Della. Jon and the rest of the Della team were honest, flexible and patient as we made our new purchase. My husband and I will be looking forward to Della. Jon and the rest of the Della team were honest, flexible and patient as we made our new purchase. My husband and I will be looking forward to working with Jon and the Della team in the future! Thanks again, Jon!! More

Just bought our fourth vehicle from Della Toyota. Our third one from Jon Peacock. Jon and his team were very accommodating on getting us in on such short notice as we were under some time constraints and third one from Jon Peacock. Jon and his team were very accommodating on getting us in on such short notice as we were under some time constraints and needed to do things quickly. Thank you Jon and we will see you again when we are ready for our next Toyota. More

Heather and the Della Toyota Team were great in helping my husband and I with our trade-in this month. We had some unexpected road blocks in the trade-in process, which were related to our vehicle's loan my husband and I with our trade-in this month. We had some unexpected road blocks in the trade-in process, which were related to our vehicle's loan and Heather and her team were very supportive with giving us advice and the time that we needed to resolve these issues. We left with an amazing new vehicle and we were extremely happy with the trade-in and new purchase agreement. We will continue our ongoing service with the Della Toyota Team and even though we live an hour away, the service at Della is definitely worth the drive! More