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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,264 Reviews

4,264 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 27, 2023

Excellent since the operation is well organized, carrying for the customer Good service Keep me informed Facilities are excellent More

by Alissan
Recommend Dealer
Yes
Employees Worked With
Do not remember
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

December 27, 2023

Dropped my car off for a 7:30 appointment. They didnt get to my car until the following day. I had to call out of work because I could not get to work without my car. More

by TOME.STOLZ91
Recommend Dealer
No
Employees Worked With
Matthew
Dec 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

December 27, 2023

Good communication at dealership, poor communication between reservation and service desk. This was third try to update key FOB. Not prepared first two times. More

by Humsor
Recommend Dealer
Yes
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We'll be sure to share your comments with our management team.

December 27, 2023

I specifically asked for the air pressure in the tires to be checked. When I picked the car up the tpms light was still on. Also, you should take out the paper that is on the floor of the driver side when fi More

by scherer.ron
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Dec 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

December 27, 2023

Kurt was great and super helpful. He took the tine to show us great options for our needs and agreed to bring the car to the mechanic to be checked before we bought it. Always kind an More

by alex.lora9
Recommend Dealer
Yes
Employees Worked With
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Boye
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that Kurt was helpful during your visit.

December 27, 2023

We were traveling back to GA and broke down on I-84 and were towed to DCH on 12/16. On Monday I arrived at DCh at 0715. I almost immediately got a phone call from Judy, who promptly let me in out of the ra More

by faamike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

December 27, 2023

Great experience, I love my car thank you for everything Thank you ?? Great customer service, and also thanks to Jaime More

by Getzimanie
Recommend Dealer
Yes
Employees Worked With
Angel mejia
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Jaime was able to assist you throughout your visit. We hope to see you again!

December 27, 2023

Cmon it was okay No this is ridiculous if I wasn't satisfied I wouldn't come More

by ogormanrich
Recommend Dealer
Yes
Employees Worked With
Matt and somebody else
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thanks for sharing your feedback.

December 27, 2023

Reasonable, courteous, respectful I found working with them both a refreshing experience in the car buying process. They took care of everything! More

by jgiamettas
Recommend Dealer
Yes
Employees Worked With
Francisco and Dillon
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

December 27, 2023

Informative and helpful I was informed about the status of my vehicle and being the video of the inspection was pretty cool More

by KPACHECO34
Recommend Dealer
Yes
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

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