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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,264 Reviews
Call Service Center (845) 288-1303

4,264 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 31, 2023

Judy was great. So kind, helpful and made sure I got in and out as soon as possible More

by Samfavata
Recommend Dealer
Yes
Employees Worked With
Judy
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Dec 31, 2023 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that Judy provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

December 31, 2023

Matt was a professional and a true pro with dealing the issues that occurred from customer service. He resolved it the best he was able to More

by ROYAL1189
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that Matt was so helpful with your needs.

December 30, 2023

Everything went great. Very happy. Great, great great, great, great,great, great,great,great Great great great GREAT! More

by KEYMAC
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Dec 31, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

December 30, 2023

It was good, my only complaint is that my tire pressure warning was still on. Which makes me think that tire pressure wasn't looked at. More

by Vj.carlson
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Dec 31, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We appreciate your comments and we'll be sure to share them with our management team.

December 30, 2023

Mathew was knowledgeable of his Job. He explained everything that was wrong with my car .He made sure I had the same model loaner car, which made me more comfortable driving.He has very g More

by AYIEKOMARY
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
Report | Print
Dec 31, 2023 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that Mathew provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

December 30, 2023

Always professional and thorough. In and out pretty quick with no headaches. Will definitely be back! More

by mathbryant341
Recommend Dealer
Yes
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Dec 31, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

December 30, 2023

Took longer than expected and they did not check tire pressure. Low tire pressure light came on one day after service More

by REIDS0309
Recommend Dealer
No
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Jan 02, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

December 30, 2023

5 All around great Great Great Great Great Great Great Great Great Great Great Great More

by Salamoned4
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Dec 31, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We are so glad to hear that our team was so helpful with your needs.

December 29, 2023

No problem The girl that checked me in was great and the waiting time was better than expected. More

by Djcahill7
Recommend Dealer
Yes
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Dec 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

December 29, 2023

Needed work was explained to me before it was begun. Service people were courteous and professional. More

by Dartthecat
Recommend Dealer
Yes
Report | Print
Dec 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

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