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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,251 Reviews

4,251 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 09, 2024

They provided good repair service BUT the defective part ( fuel pump under warranty defective part ) Damaged the fuel control Module which is not Covered . This repair was very expensive. I have only put a More

by Tjt63
Recommend Dealer
No
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 09, 2024

Excellent as always. Never a problem. A great dealership with wonderful staff. Will definitely be back More

by OGHAIT
Recommend Dealer
Yes
Employees Worked With
Matthew Rivera
Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

January 09, 2024

Courteous, professional, friendly service and interaction. They went out of their way to ensure all questions answered, appropriate service was rendered. Great ambassadors for Toyota. Will be bac More

by tbrozyk
Recommend Dealer
Yes
Employees Worked With
Matt and Tom
Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

January 09, 2024

Judy made the experience seamless. She was helpful as well as knowledgeable. I might also add that despite being short staffed, the work was completed quickly and correctly. Judy is an More

by cathys10010
Recommend Dealer
Yes
Employees Worked With
Judy
Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Judy was so helpful with your needs.

January 09, 2024

Responsive, kind, fair Looseman was very responsive and lovely to work with. Also feel he got us a fair deal. More

by TIFFANYGOLDBERG
Recommend Dealer
Yes
Employees Worked With
Looseman Dessources
Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

January 09, 2024

Quick and very friendly service Was able to answer other questions I had Would recommend More

by light69
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

January 09, 2024

Excellent experience. Car was ready on time. Issues diagnosed quickly and correctly. Done when promised More

by sheshie29
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

January 09, 2024

Had made appt weeks earlier. Waited at dealer for over 2.5hours for oil and tire rotate. If i have appt time and are waiting, i expect better service. More

by Peter.driever
Recommend Dealer
No
Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 09, 2024

Efficient and helpful Matt was very helpful in explaining the repairs I need and went over all my options. I was happy with the service I received More

by tcaspary
Recommend Dealer
Yes
Employees Worked With
Matt Rivera
Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Matt was so helpful with your needs.

January 09, 2024

Good service, great communication Just was helpful on the phone. Keith did a great job getting the work done in a timely manner More

by JDRAGULA
Recommend Dealer
Yes
Employees Worked With
Keith Halstead
Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Keith was able to take care of your vehicle in a timely manner!

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