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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,251 Reviews
Call Service Center (845) 288-1303

4,251 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 10, 2024

It was ok, the wait is always long but I like the little video during the process to keep me updated. I also like the coffee/ cappuccino machine More

by Petratowery
Recommend Dealer
Yes
Employees Worked With
A woman, blond shoulder long hair, in her low 60 I think.
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Jan 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

January 10, 2024

Tom is great! Tim needs a raise! Tom is wonderful! Tom needs to buy new shoes. Judy is great and needs a raise and new boots too More

by MTYLERNY1
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Jan 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. We appreciate your business and hope to see you during your next visit!

January 10, 2024

Service is okay. The waiting times can be a little long, but my last visit was pretty quick since it was just an inspection and wiper blades change. More

by LATOYALASHLEY2025
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Jan 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was good and we appreciate your business!

January 10, 2024

They made my process seamless and stress free Everyone was very friendly and made the transition from my RAV4 to my 4Runner wonderful More

by kimnyrngrs
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 10, 2024 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

January 10, 2024

It was time consuming but I left a satisfied customer, even though my TMPS signal is faulty it can be fixed and the car's response timing is impeccable More

by Scrappy
Recommend Dealer
Yes
Employees Worked With
Dennis Pitcher
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Jan 10, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for sharing your feedback for our team. Please let us know if there is anything we can do to assist you further.

January 10, 2024

Alittle long but a good experience Alittle long but a good experience. I wish it wouldn't take 1.5 hours for and oil change and tire rotation but everything inside was good. More

by Ryancarozza12
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Jan 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was good and we appreciate your business!

January 10, 2024

Problem with the Apple CarPlay seems to be resolved Everything seems to be working fine More

by RKL1017
Recommend Dealer
Yes
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Jan 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your five-star rating! We appreciate your feedback.

January 09, 2024

Airbag recall replaced but they broke my caution light button and left a wrapper in my car More

by Valorie.steier
Recommend Dealer
No
Employees Worked With
1
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Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 09, 2024

I got in and out within a suitable time frame. Staff were courteous and did their jobs. More

by redmen19
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review. We are glad to hear that you had a positive experience at our dealership.

January 09, 2024

For the most part it was very good. Service for mud guard installation was fairly quick. More

by LHP333
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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