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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,230 Reviews
Call Service Center (845) 288-1303

4,230 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 13, 2024

Courtesy and Professional Everyone at dealership was responsive in resolving my car issue. Everyone was helpful. More

by JEANMARIEMCGLYNN
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
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Jan 13, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We really appreciate your kind words for our team.

January 13, 2024

Everyone was helpful Dealership is very clean especially the service area and car was serviced without a long wait More

by adgc49
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Jan 13, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad to hear that you had such a positive experience at our dealership!

January 13, 2024

It was a breeze to work with Joe. He was pretty transparent and not pushy. More

by JUSTINSMOUSTACHE
Recommend Dealer
Yes
Employees Worked With
Joe Worthington
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Jan 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience. We are thrilled to hear that Joe was so helpful with your needs. We hope to see you again!

January 12, 2024

Professional, friendly and courteous. Answered all my questions Continually updated me on the progress and was spot on with the timing of my service More

by JJGENTILE36
Recommend Dealer
Yes
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Jan 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

January 12, 2024

Straight to the point and efficient The staff were very professional and courteous I will definitely be coming back More

by r.haight
Recommend Dealer
Yes
Employees Worked With
Michael
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Jan 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was good and we appreciate your business!

January 12, 2024

Took a little longer than expected but service was good and everyone I dealt with was professional More

by Scottseals
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Jan 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was good and we hope to see you during your next visit!

January 12, 2024

Prompt attention- lined the video & took about 1. 5 hrs. Sorry liked not lined Everyone was friendly, nice & knowledgeable! More

by Linda
Recommend Dealer
Yes
Employees Worked With
A very nice lady & I don't remember her name.
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Jan 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

January 12, 2024

Joe was professional very nice guy. Great experience! Joe was very knowledgeable about the cars very helpful More

by HASSETTJOE
Recommend Dealer
Yes
Employees Worked With
Joe DeGroodt
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Jan 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Joe was able to take care of your vehicle in a timely manner!

January 12, 2024

All was good but I don't think any Nitro was added to my tires but asked to have that done - tires are like 5 pounds low when cold - thought nitrogen was supposed to not have that happen More

by MMARUZZI
Recommend Dealer
Yes
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Jan 13, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 12, 2024

Lauren Fusaro was spectacular. Smart, accurate, customer focussed and service experiences like this are what keep me coming back to the dealer for my regular maintenance. More

by JOHN
Recommend Dealer
Yes
Employees Worked With
New key fob programming
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Jan 13, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Lauren Fusaro was able to take care of your vehicle in a timely manner!

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