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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,230 Reviews

4,230 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 14, 2024

5 c no comment no comment no comment no comment no comment no comment no comment no comment More

by MIKEHEKKING
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Jan 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback for our team.

January 14, 2024

Quick and easy service. No complaints I liked getting the video of the tech looking the car over. Seemed honest More

by Kim.gonzalez845
Recommend Dealer
Yes
Jan 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

January 14, 2024

Very professional and respectful They took the time to explain everything the planning, how long it would take it made me aware of everything that was done and what needed to be done. More

by d.m.baptiste16
Recommend Dealer
Yes
Employees Worked With
Don't remember but all staff was awsome.
Jan 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

January 14, 2024

Scheduled visit for: oil change, install new molding that was broken since day 1 ownership, diagnose radio malfunction since day 1 ownership, program second key fob. Oil was changed, fob was programmed. Mold More

by GregE
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Jan 14, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 14, 2024

Relatively quick service. Went in for oil change/tire rotation. He noticed my inspection was due next month so gave me inspection also More

by JWEIR3
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Jan 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

January 14, 2024

Quick, efficient, and friendly Waiting area is great and they provide updates for you Clean More

by RJCERETTI
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Jan 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that you were pleased with everything throughout your visit.

January 14, 2024

Always a pleasant experience. I was helped with my remote start and assisted with all follow up questions I had. I was also assisted in making an additional appointment for my oil More

by CHELSEASCOTT723
Recommend Dealer
Yes
Employees Worked With
Keith
Jan 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our service team was so helpful with all of your needs.

January 14, 2024

Good Helpful and responsive. Thank you Take just what I said I will retract all! More

by Darkdiver200
Recommend Dealer
Yes
Employees Worked With
Judy
Jan 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We appreciate your kind words.

January 14, 2024

She listened to what I was asking to be done. Got me quotes on everything picked most of the items to do to get the car running good again. More

by MARK@GUARDIANSELFSTORAGE.COM
Recommend Dealer
Yes
Employees Worked With
Judy
Jan 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

January 14, 2024

After she saw that the engine light was on she did not have us go through an appointment process and immediately took the vehicle in to have it maintainced. She also called a lyft for us to get back home More

by Sandershi34
Recommend Dealer
Yes
Employees Worked With
Judy
Jan 14, 2024 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that Judy provided you with a good experience. Please let us know if we can further assist you in any way.

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