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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,230 Reviews

4,230 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 31, 2024

Quick and efficient service experience as usual. Love the text to keep in touch and the little video at the end so I can see everything was looked at. More

by sarahsue55
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Feb 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

January 31, 2024

She was very helpful getting me an appointment. Lately it takes TOO LONG to get an appointment. Recall service took twice as long to complete as it was estimated. More

by Martin H
Recommend Dealer
Yes
Employees Worked With
Judy Deems was excellent.
Feb 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We appreciate your comments and we'll be sure to share them with our management team.

January 31, 2024

The mechanic helps me a lot! He give me insights for my car and what I should do More

by Andrewjkantono
Recommend Dealer
Yes
Employees Worked With
Judy, and the mechanic is AMAZING!!!
Feb 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

January 31, 2024

Efficient, quicker than expected The woman we dealt with was courteous and very professional And friendly More

by PZKZ
Recommend Dealer
Yes
Feb 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

January 31, 2024

Judy is very helpful. Always willing to help the clients Judy is very knowledgeable of what needs to be done for your car. More

by barranco57
Recommend Dealer
Yes
Employees Worked With
Judy
Feb 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and your kind remarks for Judy as well.

January 30, 2024

Did not tell me my service would be 3 hrs. After 2 1/2 hrs my truck was not even touched. Went in for 5000 mike service, and 4x4 malfunction. Malfunction was not addressed. Just oil change and More

by gs2dakar
Recommend Dealer
No
Employees Worked With
Rivera and Lauren
Jan 31, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 30, 2024

Pleasant time and was done quickly I like the fact that they have coffee as a nice pick me up. I think free oil changes for life would be nice as well. More

by h1crewchief
Recommend Dealer
Yes
Jan 31, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

January 30, 2024

I felt very comfortable and confident with purchasing my vehicle at this dealership due to the personalized care and pressure-free treatment I received. Zion was very professional and personable. More

by hbw93
Recommend Dealer
Yes
Employees Worked With
Zion Moore
Jan 31, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Zion was able to assist you throughout your visit. We hope to see you again!

January 30, 2024

Great experience, Zion asked me some questions about what I was looking for, based off of my answers he recommended I try out the hybrid Camry, we test drove it- I enjoyed it and agreed to buy, very easy and More

by PYOZZO0915
Recommend Dealer
Yes
Employees Worked With
Zion
Jan 31, 2024 -

DCH Wappingers Falls Toyota responded

Zion is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

January 30, 2024

Excellent service - met my requests - I was time challenged and she was able to help accommodate my needs More

by dsperanza15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Jan 31, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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