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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,230 Reviews
Call Service Center (845) 288-1303

4,230 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 02, 2024

Friendly prompt and quick Got me in when I had to cancel my first appointment More

by ROWBURN
Recommend Dealer
Yes
Employees Worked With
Forgot her name
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Feb 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 02, 2024

Excellent It was an excellent experience. Lauren was very professional and kept me abreat of the situation More

by Jgbennett1963
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
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Feb 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Lauren was able to take care of your vehicle in a timely manner!

February 02, 2024

Comfortable waiting area, estimate of how long the service would take was accurate, video of the service was great More

by kathleenakoch
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
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Feb 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 02, 2024

Very quick service. Good communication through text. Price was what I anticipated - free through my Toyota Cares plan. More

by Mfetzer
Recommend Dealer
Yes
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Feb 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

February 01, 2024

Friendly, efficient, trustworthy, and professional service from all involved. The most professional dealership I have ever dealt with. More

by JOSEPH.DIRUBBO
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Feb 01, 2024 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our team provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

February 01, 2024

Reliable service and good communication Clean service area and well informed with what we needed More

by BENNETTGOLDBERG
Recommend Dealer
Yes
Employees Worked With
Laura or Lauren
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Feb 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 01, 2024

Not good wish I never purchased my car there Terrible people in management and billing More

by BABSH3821
Recommend Dealer
No
Employees Worked With
This time service was good I just don't trust or like this dealership I think they are not good people and very shady
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Feb 01, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

February 01, 2024

Judy was amazing; the best advisor I have ever worked with. Loved the video from the technician More

by RICHBARTH
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Feb 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and your kind remarks for Judy as well.

January 31, 2024

Matt was helpful, knowledgeable and I was in and out. He priced out future services for me. More

by anthonygalella
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jan 31, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Matt was so helpful with your needs.

January 31, 2024

We had a 10:30 appointment for oil change and inspection. We waited over 2 hours. More

by AMAZON3394
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We appreciate your comments and we'll be sure to share them with our management team.

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