DCH Wappingers Falls Toyota - Service Center

Top shelf service Very easy dealer ship for servicing my car service people all very nice car service people all very nice More

They almost always start on my car immediately. Everyone is courteous and professional. The waiting room is clean and comfortable (coffee machine helps)!! I like the transparency of what's being do Everyone is courteous and professional. The waiting room is clean and comfortable (coffee machine helps)!! I like the transparency of what's being done on my car. More

Excellent decision service timely courtesy on time accuracy efficiency The best service ever delivered timely accuracy efficiency The best service ever delivered timely More

Always pleasant and smooth Convenient hours, friendly staff, always thorough with the 12 point inspection. Never displeased staff, always thorough with the 12 point inspection. Never displeased More

Good to work with and they did what they said they were going to do going to do More

I had a terrible service experience. I made an appointment, weeks in advance, for a simple oil change and tire rotation, and that I would be waiting for my vehicle for my appointment. I I made an appointment, weeks in advance, for a simple oil change and tire rotation, and that I would be waiting for my vehicle for my appointment. I purchased the lifetime oil change package when I bought the car. I also had concerns about the hatch/trunk of my car not opening all the way. I had a 1pm appointment and I dropped my vehicle off at 12:50pm. I inquired with the person handling my vehicle (Lauren Fusaro) after an hour waiting, at 2pm. At that time, I was told it would just be another 20 minutes. At 2:45, I received the video showing the safety inspection was completed. And I was told it would be another 15 minutes. At 3:25, I checked with Lauren again about the status of my car and I was told it would be another 5 minutes. I also informed her I would be submitting a complaint about the service today, especially if the trunk is still not fixed. She did not seem to care at all. People who checked in after me left before me. I was handed my keys at 3:40pm. Regarding my trunk, they told me it was opening fine- I explained over and over that it is not opening all the way and that I have to manually push it open the rest of the way open so that I don’t hit my head. It was ignored and I checked it when I finally got my vehicle and it was doing the exact same thing. I went back inside, and ultimately Lauren had a tech come out, Dan, who I showed the concern to. He (very quickly) was able to reset the setting so that the trunk fully opened. More

Answer requires more time than I have right now: both + and - Good bye and - Good bye More

friendly n smooth it was a very easy and smooth experience i had a good time experience i had a good time More

Services is always great. Staff is easy to deal with. Never any complaints. Good job. Staff is easy to deal with. Never any complaints. Good job. More

Called with missing item when vehicle was purchased and resolved in short time. Very understanding and immediate results. resolved in short time. Very understanding and immediate results. More