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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,230 Reviews
Call Service Center (845) 288-1303

4,230 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 06, 2024

They didn't perform the work that I requested. And when I told them they didn't do the tire rotation. Mathew stated that they did when I can see that they didn't More

by hhhholt3
Recommend Dealer
No
Employees Worked With
Mathew maffucc
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Feb 07, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

February 06, 2024

The only thing that was annoying was the rifling through storage between 2 front seats. More

by MYRNAROSS
Recommend Dealer
Yes
Employees Worked With
Matthew
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Feb 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. We appreciate your comments and we'll be sure to share them with our management team.

February 06, 2024

Everybody is welcoming and inviting, and the young man that I dealt with that day was super nice and very informative to the information that I needed. More

by tippawood
Recommend Dealer
Yes
Employees Worked With
I forgot the young man's name, but he was really good and very helpful and knowledgeable answered all of my questions.
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Feb 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

February 06, 2024

It was good. No issues. Everyone was very courteous and friendly. Waiting area was clean. More

by vkcstar
Recommend Dealer
Yes
Employees Worked With
Matt Rivera
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Feb 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 05, 2024

My salesman Mike had let him know about a problem i had with a recently purchased used Subaru; Keith arranged for the repair the same day i brought the car in , and kept me updated throughout the process. More

by DEBORAHTSACRIOS
Recommend Dealer
Yes
Employees Worked With
Keith in repairs
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Feb 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Mike was able to take care of your vehicle in a timely manner!

February 04, 2024

VERY GOOD SERVICE! Service schedule was explained to me clearly. I really liked the text and video updates of the car from the tecnician. More

by SHARDVO
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Feb 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 04, 2024

The issue was explained to me clearly and it was fixed on time. Very goof More

by SHARDVO
Recommend Dealer
Yes
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Feb 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

February 04, 2024

Perfect good job ? ? Excellent work the people was friendly respect for them Thank you ?? More

by BARRERA_ISRA78
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Feb 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 04, 2024

Excellent service with short notice You always make my wait comfortable. Woop woop woop woop More

by delfinig
Recommend Dealer
Yes
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Feb 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

February 04, 2024

The issue (transmission fluid was discussed in detail). She informed me of price and mileage and was very helpful..PS I LIKED WHEN THERE WERE BAGELS IN THE WAITING AREA?? More

by PANNULLOV
Recommend Dealer
Yes
Employees Worked With
J Deems
Report | Print
Feb 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and we'll share your comments with our management team.

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