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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,230 Reviews

4,230 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 10, 2024

Matthew was the best , answered all our questions and was pleasant and helpful, he made the whole experience enjoyable More

by Momadog26
Recommend Dealer
Yes
Employees Worked With
Matthew Rivera
Feb 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Matthew made sure you were pleased with your recent service visit.

February 10, 2024

Informative and pleasant The staff was well knowledgeable, informative and pleasant to work with Knew his job More

by NIKKISANABRIA
Recommend Dealer
Yes
Feb 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

February 10, 2024

Our experience was extremely professional, our salesman was very knowledgeable and helpful. We left with an amazing vehicle! More

by topcoat10
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
Feb 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

Mar 06, 2024 -

topcoat10 responded

Awesome experience with our salesman Matthew Rivera! Very knowledgeable and professional!

February 09, 2024

Diagnosed the problem, ordered the part and then installed the part on a subsequent appointment. Communication was excellent. Service was prompt and resolved the problem. More

by Smulrennan
Recommend Dealer
Yes
Employees Worked With
Matt Rivera
Feb 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

February 09, 2024

Very friendly and great customer service! I needed an oil change and got it done in a timely manner! More

by gdeems23
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Feb 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 09, 2024

Tom assisted me right away, explained the work to be done and per my request got me out fairly quickly. More

by CPA1956
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Feb 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

February 09, 2024

Had a 5000 mile service, tires rotated, and an alignment I was treated fantastic and as a valued customer. Everything was explained from beginning to end. I couldn't be happier. Once again DCH has exceeded More

by rgraham460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Feb 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 09, 2024

Everything went well and had a loaner car for the time my truck was being repaired More

by Arguetae97
Recommend Dealer
Yes
Employees Worked With
Judy
Feb 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 09, 2024

Working with Lauren is absolutely amazing, she is pleasant and kind, and extremely helpful. She was able to explain what was wrong and what needed to be done with the car More

by Jk9081
Recommend Dealer
Yes
Employees Worked With
Lauren
Feb 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Lauren was able to take care of your vehicle in a timely manner!

February 09, 2024

My car had an appointment last Monday. It was at the dealer all day and no one was able to get to it and fix the recall because they ran out of time. This left me without a car for two day More

by tyuroclark
Recommend Dealer
No
Employees Worked With
Judy
Feb 10, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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