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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,228 Reviews

4,228 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 17, 2024

Quick and efficient. However, appointments are typically 2- 3 weeks out. Unless you plan on advance, it is hard to keep up with the scheduled maintenance. I don't tend to More

by LTCARRA
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Feb 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your feedback. We appreciate your comments and we'll be sure to share them with our management team.

February 17, 2024

Very professional. Everything was explained and illustrated. Good WiFi in waiting area. Went the extra mile! More

by brendan14
Recommend Dealer
Yes
Employees Worked With
Judy
Feb 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 17, 2024

Got me in just before closing and took care of the problem in under the time stated. More

by CAPTAINABE
Recommend Dealer
Yes
Employees Worked With
Matthew Mafucci
Feb 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

February 16, 2024

Just great. Service was completed earlier than expected. The Lift car service is a real benefit to me, More

by Caramagna
Recommend Dealer
Yes
Employees Worked With
Don't remember, but, she was great.
Feb 16, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

February 16, 2024

I made a 730am appt for inspection. Dropped my car off at 7. Had a bulb out and wanted them to check the battery. He said it could be afternoon time to pick up the car. It was more like More

by STRUAX
Recommend Dealer
No
Feb 16, 2024 -

DCH Wappingers Falls Toyota responded

I hope this message finds you well. I wanted to extend our sincerest apologies for the extended wait time you experienced recently. Your time is valuable, and we regret any inconvenience caused by the delay in our service. We're dedicated to providing prompt and efficient service, and we fell short of our usual standards during your recent visit. Please know that we're taking immediate steps to address this issue and prevent it from happening in the future. Your satisfaction is of the utmost importance to us, please feel free to reach out to me directly. Thank you, Rob Sexton Fixed Operations Manager (845) 296-4261

February 16, 2024

This is my second time there for oil change and tier rotations in the first time I waited 3 hours second time 2 half hours and I was have appointments More

by Bassem9311
Recommend Dealer
No
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Feb 16, 2024 -

DCH Wappingers Falls Toyota responded

I hope this message finds you well. I wanted to extend our sincerest apologies for the extended wait time you experienced recently. Your time is valuable, and we regret any inconvenience caused by the delay in our service. We're dedicated to providing prompt and efficient service, and we fell short of our usual standards during your recent visit. Please know that we're taking immediate steps to address this issue and prevent it from happening in the future. Your satisfaction is of the utmost importance to us, please feel free to reach out to me directly. Thank you, Rob Sexton Fixed Operations Manager (845) 296-4261

February 16, 2024

The sale was quick, the vehicle was available when they said it would be. It was just what I needed. More

by Chrisnewski1
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
Feb 16, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience. We are thrilled to hear that our team was so helpful with your recent purchase. Congratulations!

February 16, 2024

Always pleasant, prompt service, extremely helpful, love the new videos of the car. The dealership is spotless! More

by Kimverven
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
Feb 16, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 16, 2024

Everything I was told about service when I purchased the car was accurate Service has been excellent..... I love the Uber Service when I drop off and pick up my car More

by JULES2726
Recommend Dealer
Yes
Employees Worked With
Lauren..... she was Great
Feb 16, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 15, 2024

The person who I spoke to was helpful and efficient. The waiting time was good and happy with the services. More

by ELSAMONTERROSO2
Recommend Dealer
Yes
Feb 15, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our service team was very helpful with your needs.

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