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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,227 Reviews
Call Service Center (845) 288-1303

4,227 Reviews of DCH Wappingers Falls Toyota - Service Center

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March 02, 2024

We came in for a simple fix and it ended up being a big issue. The problem was explained to us and a resolution was planned. More

by susanrotolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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March 02, 2024

Thomas is always the best, works around my busy schedule and gets my cars serviced promptly More

by memonewman11x
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Mar 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Thomas was able to take care of your vehicle in a timely manner!

March 02, 2024

The engine in the truck we purchased went and you all blew us off multiple times. More

by esmccombs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Report | Print
Mar 03, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 02, 2024

Zion truly cares about his customers. Made the process stress free and explained everything about the car More

by Katie.rivituso
Recommend Dealer
Yes
Employees Worked With
Zion
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Mar 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Zion was so helpful and we appreciate your business.

March 02, 2024

This is my 4th Toyota RAV4 from this dealership and honestly I arrived at 9am and I didn't leave until 12 noon was unacceptable. More

by BOLDGODDESS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
J. Worthington
Report | Print
Mar 03, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 02, 2024

They were diligent into looking into the problem with my car so that it could be corrected More

by Pags
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Mar 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

March 02, 2024

Prompt communication. Personal attention, easy to deal with Lauren took care of my problems and scheduled my next appointment More

by CSTUMP1217
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren
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Mar 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Lauren was able to take care of your vehicle in a timely manner!

March 01, 2024

She is the best she took care of us at a bad the moment of our family she's awesome and she cares More

by DLOOVE75
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lauren
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Mar 02, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

March 01, 2024

The dealership has always been very attentive to my needs. Your staff does great by me. More

by Logbase711
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Mar 02, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

March 01, 2024

My scheduled appointment was to be 60-90 minutes, however, I was there for four hours. Please do a better job at managing expectations in the future. More

by Rh45862
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Mar 02, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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