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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,329 Reviews
Call Service Center (845) 288-1303

4,329 Reviews of DCH Wappingers Falls Toyota - Service Center

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April 26, 2024

Everyone is very professional. Work performed and prices are transparent at the beginning so no surprises. Love the text interaction that happens during service with personnel More

by neetersue.64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew maffucci
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Apr 26, 2024 -

DCH Wappingers Falls Toyota responded

We're thrilled you had a positive experience with us! Transparency and professionalism are key, and we're glad you appreciate our upfront pricing and clear communication during service. If you need anything else or have questions, feel free to reach out. Thanks for choosing us!

April 25, 2024

Friendly and gets the job done in a timely fashion ! Judy is my go to service advisor . More

by ROCCO8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
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Apr 25, 2024 -

DCH Wappingers Falls Toyota responded

It's fantastic to hear that Judy has become your trusted service advisor! Having someone reliable to turn to can make all the difference when it comes to maintaining your vehicle. She must provide excellent service to earn such high praise. It sounds like you've found a gem in Judy!

April 25, 2024

Quick and efficient. Service person Matthew was excellent. It wound up being a much shorter visit than anticipated. Was happy about that. More

by CUPIN94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

DCH Wappingers Falls Toyota responded

It's great to hear that Matthew provided you with such efficient service! A shorter-than-expected visit can certainly be a pleasant surprise when it comes to car maintenance. Sounds like Matthew really knows how to get things done promptly without sacrificing quality.

April 24, 2024

Staff was very friendly and the problem I had with the vehicle was resolved very quickly. Waiting room was clean and very comfortable. Was very happy with the service. More

by NATHANIELWB88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

DCH Wappingers Falls Toyota responded

We're delighted to hear you had such a positive experience! Our team works hard to ensure quick resolutions and a comfortable environment. If you ever need anything else, don't hesitate to reach out. Thanks for choosing us!

April 24, 2024

All went well and was easy for my cars 20k visit this past Monday. Tom was very pleasant and called me when car was done. More

by JEFF_LEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

DCH Wappingers Falls Toyota responded

Fantastic to hear! We're glad your 20k visit went smoothly and that Tom provided pleasant service. If you have any other maintenance needs or questions in the future, don't hesitate to reach out. Thanks for choosing us for your car's service!

April 24, 2024

Easy and seamless! Drop off and pickup was easy, no questions or concerns. Service and NYS Inspection done in a reasonable amount of time! More

by fishkillapt11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

DCH Wappingers Falls Toyota responded

Glad to hear it! We aim for a seamless experience and we're happy everything went smoothly for your drop off, pickup, and service. If you need anything else in the future, feel free to reach out. Thanks for choosing us!

April 22, 2024

I had my front brakes serviced and the brake fluid flushed. No issues after the service although the dollar cost was high. More

by Car78412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are glad to hear that our team was helpful with your needs.

April 20, 2024

Prompt and professional but not perfect they did not have parts for recall part of visit which was scheduled as part of appointment, annoying to have to now come back. Got a message saying work would b More

by Rav Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who
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Apr 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. We appreciate your business and we'll be sure to share your comments with our management team.

April 20, 2024

Staff is awesome & pleasant. Kept me informed throughout the entire process. I never felt pressured. More

by Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
Apr 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that our service team was very helpful with your needs.

April 20, 2024

Always love bringing my car into DCH Toyota because the service is courteous, efficient and professional. Keep up the good work! More

by nabconklin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy in Service
Report | Print
Apr 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

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