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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,219 Reviews
Call Service Center (845) 288-1303

4,219 Reviews of DCH Wappingers Falls Toyota - Service Center

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March 21, 2024

1 hr 20 min for that service was a bit long . . video sent was not useful and sound could not be made out More

by Bhof
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Mar 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your service experience with us. We appreciate your comments and we'll share them with our management team.

March 21, 2024

My car checkup went smoothly from start to finish. I was courteously greeted and the work was performed efficiently and in a timely manner. More

by VLAMCAT
Recommend Dealer
Yes
Employees Worked With
Judy
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Mar 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

March 21, 2024

Straightforward and excellent Excellent customer service and straightforward about what fixes I need for my vehicle. More

by Jldo1902
Recommend Dealer
Yes
Employees Worked With
Judy Deems and Sammy Zagami
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Jul 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you had an excellent experience with our customer service and found our approach straightforward. It's important to us that you feel informed and well taken care of regarding your vehicle's needs. If you have any more questions or need further assistance, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

March 19, 2024

He was courteous and professional, he addressed my concerns and let me know as soon as the vehicle was done More

by Bseewald0204
Recommend Dealer
Yes
Employees Worked With
Matthew mafucci
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Mar 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

March 19, 2024

Took way too long to get in because appointments were booked out so far. Hours of operation are too short with no weekend time. Received emailed coupons that do not stay anywhere they cannot be stacked, More

by CALABRESECHRIS
Recommend Dealer
Yes
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Mar 19, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 17, 2024

Easy and smooth She was very communicative about what was needed and what could wait. More

by Kloc6171
Recommend Dealer
Yes
Employees Worked With
Lauren
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Mar 17, 2024 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that Lauren was so helpful with your service needs. We appreciate your five-star review.

March 17, 2024

The dealership was fine no issues with them but having to wait three weeks to get an inspection and find out it can't be done is annoying More

by PAGEJ36
Recommend Dealer
No
Employees Worked With
I went for a state inspection but the machines were down and now I have to wait another week to see if there working
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Mar 17, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 17, 2024

Excellent and friendly service. Even my salesman Zion Moore was a big help. Very professional. More

by hbw93
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Mar 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Zion Moore was so helpful and thanks for choosing our dealership for your needs.

March 17, 2024

Friendly , professional, honest, went above and beyond Recommending them both Excellent experience even though cars are overpriced More

by RJBASSMAN01
Recommend Dealer
Yes
Employees Worked With
Mike Newsham's and Robert Goldberg
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Mar 18, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. We appreciate your business and hope to see you during your next visit!

March 15, 2024

Friendly and efficient I am not going to make something up to fulfill AI platform. I was there 10 minutes to turn in and 10 minutes to pick up More

by JOEPLUMM
Recommend Dealer
Yes
Employees Worked With
Judy
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Mar 15, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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