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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,251 Reviews
Call Service Center (845) 288-1303

4,251 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 12, 2025

Best environment when waiting for service. Also communication from mechanic to your mobile phone is a great idea More

by Bruce.peters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're so glad you enjoyed the environment and the convenient communication from our mechanics. We strive to make every visit as comfortable and efficient as possible. We appreciate your support and look forward to serving you again!

January 11, 2025

Excellent service experience. The sales process was refreshing. This is the one dealership where I’ve felt everyone involved was transparent and honest about the deal. Knowledgabl More

by JPADEN504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a refreshing and transparent experience with us. Our team strives to provide honest and knowledgeable service, and we're so glad that stood out to you. We truly appreciate your feedback!

January 10, 2025

Judy was able to get me into the schedule ahead of what was originally anticipated. Very pleasant to work with. Listened to my concerns and addressed! More

by Elaine Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Elaine, thank you for sharing your experience! We're so happy to hear that Judy was able to accommodate your schedule and address your concerns with such care. We truly appreciate your feedback and look forward to assisting you again in the future!

January 10, 2025

Lauren was very professional and courteous She assisted me in getting a appointment Lauren called promptly with the results of the inspection and trouble shooting a problem with the monitors I appreciate More

by REBBIGHAUSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're so glad to hear that Lauren provided you with professional and courteous service, keeping you informed throughout the process. We truly appreciate your kind words and are happy that she was able to assist you effectively. If you need anything else, don't hesitate to reach out!

January 10, 2025

Service was great! Matthew Maffucci was very professional, knowledgeable and kind. My car was done pretty quick and communication was awesome. More

by mirandap21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
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Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We're so glad to hear that Matthew Maffucci provided you with professional, knowledgeable, and kind service. We're happy your car was completed quickly and that communication was on point. We appreciate your review and look forward to assisting you again!

January 10, 2025

Great customer service and very quick process! Everything was done on the dealers end in one day and I was able to get my car immediately with no hassle!! Amazing experience! More

by Sarahraec17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce in sales - 5 stars
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Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your amazing experience! We're so glad to hear that everything went smoothly and quickly for you, with no hassle. We truly appreciate your feedback and are thrilled you had such a great experience with us. Enjoy your new car!

January 10, 2025

Loyal customer for over 15 years for a reason! Professional and not at all pushy. More

by SHARNEE.M.KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your incredible loyalty over the past 15 years! We're so grateful for your continued trust and are happy to hear that you appreciate our professional and non-pushy approach. We look forward to serving you for many more years to come!

January 10, 2025

Tom Hackett is the best employee that Toyota has - he is knowledgeable, efficient professional and trustworthy. The maintenance & service is great and is the main reason why I purchase my vehicles from DCH More

by francessurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that Tom Hackett provided such excellent service. We truly appreciate your loyalty and are grateful for your trust in DCH Toyota for both your vehicle purchases and maintenance needs. We look forward to serving you again soon!

January 10, 2025

Responsive, timely . pleasant. Always a pleasant experience there. Love that I am provided back and forth to my home. More

by LBMLCSW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that you had a pleasant experience with us. It's great to know our service, including the transportation to and from your home, made your visit more convenient. We look forward to seeing you again soon!

January 10, 2025

Fast, friendly service. Informed me of immediate services my vehicle required and services that may be needed in the near future. All in all, great experience. More

by Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're glad to hear you had a great experience with us. Our team strives to provide fast, friendly, and informative service, and we're happy to know it made a difference for you. Looking forward to assisting you again in the future!

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