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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,375 Reviews

4,375 Reviews of DCH Wappingers Falls Toyota - Service Center

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May 01, 2025

DCH Toyota dealer has very good and cortious service. They work hard not to waste your time. More

by THESINGLETONFAMILY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're glad to hear you had a positive experience with our courteous and efficient service team at DCH Toyota. We truly appreciate your support and look forward to serving you again!

May 01, 2025

Judy was very helpful and knowledgeable. She helped us choose the right tires for our car. More

by Rexhamebythesea
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
May 01, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're happy to hear that Judy was helpful and knowledgeable in guiding you to the right tires. We'll be sure to share your kind words with her—she'll really appreciate it!

May 01, 2025

Quick service. When I had an issue they immediately took me in no questions asked even though it was close to closing time. More

by tomnbeth2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad we could assist you quickly and get you taken care of, even near closing time. Your satisfaction is our priority, and we appreciate your trust in us!

May 01, 2025

Judy paid attention to my needs and requests and made it happen quickly and perfectly More

by Drew and boo
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that Judy was attentive and made everything happen smoothly for you. We'll be sure to pass along your compliments—she’ll be thrilled to hear them!

April 26, 2025

Getting thru was difficult at times but once I got to speak with Judy she was helpful and very kind to deal with More

by lhannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

DCH Wappingers Falls Toyota responded

We apologize for the difficulty in getting through, and thank you for your patience. We’re glad Judy was able to assist you and provide kind, helpful service. We appreciate your feedback and are here for any future needs!

April 26, 2025

It was efficient enough. I was told it would be 40 minutes to fix but unfortunately it was more like an hour. The waiting area was spacious and neat, which made the waiting p More

by Keerthana124
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Apr 26, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We apologize for the extra time on your repair—it’s our goal to meet our estimated windows, and we’re sorry we fell short. We’re glad our spacious waiting area helped make the time more comfortable. We appreciate your understanding and will work to improve our timing accuracy. Please let us know if there’s anything else we can do for you.

April 26, 2025

It was a smooth process and I appreciated the car service home and back Stress free More

by JBAZELAIS31
Recommend Dealer
Yes
Employees Worked With
Matthew
Apr 26, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad the process was smooth and that our car service to your home and back made it stress-free. We appreciate your trust and look forward to serving you again! 😊

April 26, 2025

I enjoyed my tea and the office space so I could do some studying and reading while waiting. More

by JENNYLINETTE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Rivera
Apr 26, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad you enjoyed the tea and found the office space comfortable for studying and reading while you waited. We look forward to welcoming you back again!

April 25, 2025

Great service. Especially with your representative , Mellissa Tyler. She was polite and informative. Thanks again!! More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad to hear that Mellissa Tyler provided you with excellent service. We’ll be sure to pass along your kind words. Thanks again, and we hope to see you next time!

April 25, 2025

They fixed my transmission issue, no problem. Car runs great now No more transmission issues More

by rmac69
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
Apr 25, 2025 -

DCH Wappingers Falls Toyota responded

We're happy to hear your transmission issue was resolved smoothly and that your car is running great again! Thanks for trusting us with your vehicle—we’re here if you need anything in the future! 🚗💨

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