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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,334 Reviews

4,334 Reviews of DCH Wappingers Falls Toyota - Service Center

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July 30, 2024

I had an appointment to replace ONE tire. My car was there for TWO days. this is an express job that should take no more than an hour. very poor communication.. i’m worried to bring my car he More

by alexis.elizabeth71891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 30, 2024

Judy Deems was very helpful and knowledgeable. The staff was courteous. I had a pleasant experience. More

by Teddygramma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Jul 30, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad Judy Deems and our staff made your experience pleasant with their helpfulness and knowledge. We appreciate your kind words and look forward to assisting you again!

July 30, 2024

This dealership is fantastic! Judy Deems helped us with our issues with complete courtesy and professionalism! The staff is very polite and friendly. This will be our only auto More

by RK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Jul 30, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We’re thrilled to hear that Judy Deems provided courteous and professional help, and that our staff made a positive impression. We’re honored to be your chosen automotive service center and look forward to serving you again!

July 10, 2024

Friendly, courteous, excellent with customer service. He called with updates. When I called with multiple questions he assured me that it was no bother to him. More

by LLOPEZ1324
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Rivera
Jul 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that our team member provided friendly and courteous service, keeping you informed every step of the way. We're always here to help and ensure your experience is as smooth as possible. Please don't hesitate to reach out if you have any more questions or need further assistance.

June 29, 2024

Everything was done correctly. I received phone calls throughout the whole time.My truck was there and when I came to pick it up.The technician came out and greeted me and told me e More

by BOW1HUNT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive experience! We're glad everything was done correctly and that you received updates throughout the process. It's great to hear the technician greeted you and explained everything clearly when you picked up your truck. We appreciate your feedback and look forward to serving you again in the future!

June 27, 2024

The best service I’ve ever experienced with a car. It was punctually expedited by an extremely professional crew. The waiting area was comfortable with coffee and water & I was updated via text, the More

by EOINVL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your glowing review! We're thrilled to hear that you had the best service experience with us. Providing punctual and professional service is our priority, and we're delighted that our team exceeded your expectations. We're glad you found our waiting area comfortable and enjoyed the amenities. The video update and text notifications are part of our commitment to keeping you informed throughout the service process. If there's anything else we can do for you or if you have any more feedback to share, please feel free to reach out. We look forward to continuing to provide you with exceptional service in the future.

June 27, 2024

DCH Toyota in Wappingers Falls provides excellent service. They speak with you before proceeding with service not originally scheduled by you. I trust DCH with making sure my car receives necessary s More

by JustJoyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're delighted to hear that DCH Toyota in Wappingers Falls provided you with excellent service and communicated effectively before proceeding with additional service. Ensuring your trust and the safety of your vehicle is our priority, and we're glad you feel confident and secure when riding in your car. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're here to ensure your continued satisfaction and look forward to serving you and your family again.

June 21, 2024

Why do you schedule everyone for 9:00 a. m.? And then when my vehicle is done 2 hours later, there is no line up of vehicles to be worked on? More

by BUTTERFLYWOMAN27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 21, 2024

Very pleasant atmosphere as you are received special accolades to Lauren Fusaro for excellent service More

by joetarcinale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren fusaro
Jun 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the pleasant atmosphere and received excellent service from Lauren Fusaro. We appreciate your kind words and will be sure to pass along your accolades to Lauren. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

June 20, 2024

Easy to locate. Plenty of parking. Building well labeled where to go to service advisor . Waiting area was comfortable and had nice showroom. More

by Wardwood67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hayes.
Jun 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We're pleased to hear that you found our location easy to find, with ample parking and clear signage. We're also glad you enjoyed our comfortable waiting area and showroom. We look forward to serving you again!

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