DCH Wappingers Falls Toyota - Service Center

6 month service Dropped him from my car, got a call when it was ready and dropped off my husbands car! Was fast and efficient, would def reccomend! Dropped him from my car, got a call when it was ready and dropped off my husbands car! Was fast and efficient, would def reccomend! More

All went very well Allison was very helpful and made it a pleasant experience. The waiting area was comfortable and pleasant. Allison kept me informed as to the progress Allison was very helpful and made it a pleasant experience. The waiting area was comfortable and pleasant. Allison kept me informed as to the progress of the service. More

Great service I was in and out. I didn’t have to wait very long and someone comes out to get you and goes over the details with you and sets you on your way, very p I was in and out. I didn’t have to wait very long and someone comes out to get you and goes over the details with you and sets you on your way, very pleased with the overall service! More

Excellent Staff was friendly and accommodating. Prompt service. I got in snd out in less than an hour. They have reasonable hours and my appointment was right i Staff was friendly and accommodating. Prompt service. I got in snd out in less than an hour. They have reasonable hours and my appointment was right in time More

Allison was very helpful. Allison provided prompt service. Remembered my previous service visit and what service was needed and recommended. Did not have to wait very long. Allison provided prompt service. Remembered my previous service visit and what service was needed and recommended. Did not have to wait very long. Comfortable waiting area. More

A good experience I had a good experience getting my car serviced at DCH Toyota Wappingers. I would highly recommend it to anyone looking to get their car serviced. I had a good experience getting my car serviced at DCH Toyota Wappingers. I would highly recommend it to anyone looking to get their car serviced. More

Oil change went as scheduled. The change took about an hour. All were very friendly to me. Coffee and tea area is convenient. Will go back. went as scheduled. The change took about an hour. All were very friendly to me. Coffee and tea area is convenient. Will go back. More

Great Service and done quick! Service was excellent, (I forget who now) but was excellent taking care of check in and letting me know what was going on. Car was done fast, I barel Service was excellent, (I forget who now) but was excellent taking care of check in and letting me know what was going on. Car was done fast, I barely had time to get comfortable before she was back telling me the service was done. More

Excellent Customer Service! Customer service was exceptional, I would definitely recommend your dealership! I usually go in on my lunch break, and you always get my service done Customer service was exceptional, I would definitely recommend your dealership! I usually go in on my lunch break, and you always get my service done on time. Only disappointment this time was the car wash not working, I love leaving with a shiny clean car after service! :) More

HORRBLE SERVICE DEPT !!! Took my car in for a radiator repair, transmission fluid change and vehicle inspection. Service Rep calls and states water pump needs to be replaced i Took my car in for a radiator repair, transmission fluid change and vehicle inspection. Service Rep calls and states water pump needs to be replaced i said ok, radiator not covered under extended warranty, ok. Rep states your steering rack is leaking, and you need a new high pressure hose. 1700 for new rack, without labor, which i declined. Now allegedly a leaking steering rack is an automatic failure on inspection in New York state, did not know that. What's funny, power steering fluid reservoir has never been low or empty. Now they decided to remove inspection sticker from car. They did not issue a temporary. So now when speaking to service mgr. about inspection sticker i explain that now you have put me in a position to get a summons. His reply was you might get a summons or maybe the officer will give you a break and to tell the officer that the part has to be ordered. In checking the steering rack, it appears that it is not leaking power steering fluid, but what is on the steering boot/bellow is old gear oil and some dirt that was left there from the last repair they did at DCH Toyota, which was the replacement of the front differential and front axle. The previous differential was leaking gear oil profusely all over the front end of the vehicle. Were they just trying to force me into replacing a steering rack that i don't need ??????????? Now I am left with a vehicle that i cant drive until I can get and appointment at another shop. This could have been handled differently. On a positive note when I need help with extended warranty Nick Palmas helped me out twice. Maybe he should run service dept...... More