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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,182 Reviews

4,182 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 22, 2018

Helpful, professional, thorough servicing I have worked with setting up my servicing with Evan. He is always prompt in communicating with me and thorough in explaining situations. I could not More

by CARLPARKUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jan 23, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave this excellent review of Evan and our service department! Come visit us again soon!

January 21, 2018

60K mile service Tom explainedthe service items, went over the cost and the expected completion time. He kept me informed throughout the service and then explained all More

by tschinkelj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave such a great review. I am so happy to see that you enjoyed your experience with us! At DCH Wappingers Falls Toyota, we pride ourselves on our exceptional customer service and our friendly staff. I will pass your kind words along to Tom and the rest of our staff. We hope to see you again soon!

January 20, 2018

15K mike service DCH always provides friendly, professional and quick service both on the phone and at their dealership. They make it easy to keep my car in great oper More

by longnooksl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Jan 22, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave such a great review. I am so happy to see that you enjoyed your experience with us! At DCH Wappingers Falls Toyota, we pride ourselves on our exceptional customer service and our friendly staff. I will pass your kind words along to our staff. We hope to see you again soon!

January 20, 2018

Recall processed on time For a six hour piece of work the finishing estimate was right on. The loaner car was greatly appreciated and was fun to drive. Thanks. More

by craigdwoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 22, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave such a great review. I am so happy to see that you enjoyed your experience with us! At DCH Wappingers Falls Toyota, we pride ourselves on our exceptional customer service and our friendly staff. I will pass your kind words along our staff. We hope to see you again soon!

January 19, 2018

The the was very good I went in to have my car cleaned and detailed It took about 2 hours The guys were courteous and kind That's was nice More

by veralfletcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the great review! We hope to see you soon!

January 19, 2018

35000 service review 90-Going to DCH for my 35000 mile service was a pleasant experience. My Service rep Allison Croshier was pleasant and knowledgeable. As it was a lon More

by lahin423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Jan 19, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the great review! I am so glad you had a positive experience with Allison and will be sure to pass on your kind words. Hope to see you soon!

January 19, 2018

First time getting my 2017 Yaris serviced When I made my appointment I wish somebody would've told me just to pull into the service bay instead of getting out of my car. I also had to wait fo More

by Cobb69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allison Croshier
Jan 23, 2018 -

DCH Wappingers Falls Toyota responded

Dear Cobb69, Thank you for your review. I appreciate you making me aware of this. I will review this with Ben Carlson, our Fixed Operations manager so that he is kept in the loop. I certainly understand your frustration, as no one, myself included wants to have their time wasted. Please accept my apology, and be assured we will utilize your feedback as a training tool. If you would like to discuss this further, please don't hesitate to contact me directly. Regards, Lee Burns, General Manager

January 19, 2018

Excellent Micke was great. He explained everything to me. Very courteous. He was patient and knowledgeable about my car. I would definitely recommend me to my More

by JACKIEENICHOLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jan 22, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave such a great review. I am so happy to see that you enjoyed your experience with us! At DCH Wappingers Falls Toyota, we pride ourselves on our exceptional customer service and our friendly staff. I will pass your kind words along to Micke and the rest of our staff. We hope to see you again soon!

January 19, 2018

Woderful Everyone was pleasant and helpful. They got me out as quick as possible. I always have a good experience when I need service. Everyone is knowledgea More

by hentayy01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jan 22, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave such a great review. I am so happy to see that you enjoyed your experience with us! At DCH Wappingers Falls Toyota, we pride ourselves on our exceptional customer service and our friendly staff. I will pass your kind words along to our staff. We hope to see you again soon!

January 18, 2018

Disappointed The computer was down so had a 2 hour wait for simple routine service. I had some questions and had to be very persistent to get answers. I only got t More

by docalang
Recommend Dealer
No
Employees Worked With
Frank Pizzurro
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