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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,215 Reviews
Call Service Center (845) 288-1303

4,215 Reviews of DCH Wappingers Falls Toyota - Service Center

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May 05, 2024

Tech who performed inspection was excellent. I have to add more words to this so More

by Peter's gal
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tech
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May 05, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for your feedback! We're pleased the inspection went well. Let us know if you need anything else. We look forward to serving you again!

May 04, 2024

Very professional staff and courteous. Had my car ready in a timely manner, feedback was thorough as well. Appreciated the car service taking me to and from work. More

by Kjm849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for your feedback! We're glad you found our staff professional and your car ready on time. Providing convenient services like transportation is important to us. Let us know if you need anything else!

May 03, 2024

Waiting time was too long. Everything else good. Advisor great. This 15 word minimum is ridiculous More

by CINDY.EMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
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May 04, 2024 -

DCH Wappingers Falls Toyota responded

We appreciate your feedback, and we're sorry to hear about the long wait time. We'll address this internally. Thank you for acknowledging our great advisor. If you have further concerns, feel free to reach out.

May 02, 2024

Tom Hackett is very easy to work with and listens to his customers. Taking my vehicles (I have two) to Toyota is a very easy process. More

by francessurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We appreciate your feedback! It's wonderful to hear that Tom provided you with excellent service and attentive listening. Making the process easy and seamless for our customers is always our goal, and we're glad to know we've achieved that for you. Thank you for entrusting us with the care of your vehicles, and we look forward to continuing to serve you and your vehicles in the future!

May 02, 2024

I have never been unhappy with the service delivered, but the appointment lead time I had become ridiculous. I had to wait 3+ weeks for an oil change and tire rotation. More

by MRAYNOR5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I dealt with
Report | Print
May 02, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 02, 2024

8:00am appointment. Car wasn’t even looked at at 3:30pm when I was dropped off thinking it would be completed. Why make an appointment? More

by DWright
Service Time
Recommend Dealer
No
Employees Worked With
Don’t know
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 02, 2024

It was really great, there wasn’t a long wait. There was good transparent service. More

by dan.aloisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

DCH Wappingers Falls Toyota responded

We're delighted to hear that you had a great experience with us! At DCH Wappingers Falls Toyota, we prioritize efficiency and transparency, and we're glad to hear that reflected in your service visit. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

May 02, 2024

Agent did not read my notes in the appointment reservation. Agent tried to sell me things I did not need. Agent did not give me a time estimate, or update me with progress while I was waiting. More

by Shepherd.Niall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
May 02, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 02, 2024

Judy was great and helpful the moment I walked through the door. I had some initial concerns and they were able to take a look and let me know. I was in and out in less than an hour!! More

by CORI.WITKIEWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
May 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're delighted to hear that Judy provided you with great and helpful service from the moment you arrived. Efficiency is key, and we're glad we could address your concerns quickly, getting you in and out in less than an hour. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business!

May 01, 2024

In short, the dealership gave me an estimate of work needed after an inspection and an oil change and tire rotation and told me I need $7000 worth of repairs. I went to aIn short, the dealership gave me More

by SgtRandolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea who checked my truck
Report | Print
May 01, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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